I have mixed feelings about our stay here. On the positive side, I didn’t have any issues with our room—it smelled nice, was tidy, quite clean, and came with complete amenities. The hotel itself has good facilities, including a small gym, an ice machine, and a beautiful lobby. However, there are a few operational things guests should keep in mind. - First, housekeeping is strictly on-request; if you don't explicitly request room cleaning, your room will be skipped entirely. - My biggest complaints are regarding service and sleep disruption. We checked in around midnight, and the service from the front desk lady on the night shift was not warm at all, lacking the basic hospitality you'd expect at this hotel tier—she could definitely use some updated hospitality training. - Additionally, on our very first night, we were woken up by a false hotel alarm at 3:48 AM. We had gone to bed late and had to be up early, so having sleep disrupted by a false alarm was incredibly annoying. It’s a decent property with good amenities, but the service and front desk training need serious improvement.

We had a great stay and will go back next time we're in New Orleans. When we got to our room, it smelled like Mary Jane. I called the front desk and informed them right away. The lady put us in another room immediately. She was a very nice lady. All the staff was nice and polite. The hotel was converted from a Sears store into a hotel. We loved the location and the restaurant and coffee shop. The parking was perfect and wasnt full of cars.

My overall day was great me and my friend came in for a day trip so we only say one night in the hotel room. I can say the bathroom wasn’t up to par it smelt like urine. There wasn’t a housekeeper around the time we needed the bathroom to be cleaned so the front desk person had to come and tidy up the bathroom. I am assuming he mopped the floor when we came back To our room after a night of fun. The smell of Urine was gone however, the tub had red hair strands in it,I guess from a previous day and the toilet was not thoroughly clean. The location was great however parking was a tight squeeze and kinda eerie. On a budget it’s a great stay, but I don’t think I’ll be staying there again. Overall, the room was fine for the budget the beds were comfortable!

This was honestly one of the worst hotel stays I’ve ever experienced. The room was absolutely disgusting. There wasn’t just a strand or two of hair in the bathroom — there were actual wads of hair stuck to the shower wall, which made it obvious the bathroom had not been cleaned properly before our arrival. To make things worse, the bed frame still had sticky residue from what appeared to be a spilled drink that had never been wiped up. The entire room felt dirty and poorly maintained. The noise and lack of hotel management made the stay even worse. There was a group of young women staying in nearby rooms who would come back around 2 AM yelling, screaming, laughing, and running between rooms while letting the doors slam over and over. One night it escalated into a loud fight with nonstop yelling and screaming that continued until almost 5 AM. The most frustrating part was that the hotel did absolutely nothing about it. There was no effort to control the disturbance or address the situation, despite it going on for hours. Getting any sleep was impossible. For the price paid, this stay was completely unacceptable. Between the filthy room, constant noise, and lack of management response, I would never stay here again and would not recommend this hotel to anyone looking for a clean or peaceful place to stay.

This hotel is simply not a nice place to stay. While the location is convenient to the Quarter and other areas, that is about the only positive. The room we occupied had no windows except those facing the interior hallway. It was entirely gray, with zero decor. The tub had not been cleaned, the floor was gritty, and the coffee maker was filthy. The service was simply non-existent. Example, during our 4 night stay, I called to ask for housekeeping to provide fresh towels and take out the garbage. I was told, "We don't do that any more. Its not like the old days". Another example. We put some food in the small refrigerator. Next morning we realized that it was unplugged. Keep in mind this refrigerator was tucked into a little space. After we through out our food, we pulled out the refrigerator to reach behind it and plug it in. Good thing we're agile and strong. Simply a big disappointment. Especially for over $200/night.

First, every guest who placed a card on file experienced unauthorized charges. Many accounts reflected approximately $200 to over $700 without prior authorization or clear explanation. Although it was later stated that these charges would be refunded, the excess amounts significantly restricted guests’ ability to access their funds during their stay and preventing them from fully enjoying the experience they had already paid for. Additionally, four guests were locked out of their room for nearly going on twelve hours. During this time, they were unable to access essential personal belongings, including medication, cash, and other necessary items. One of the roommates had a daily medication and had been unable to take it since the night before the issue arised. When the issue was brought to the attention of the guest agent on duty, Nick, we were informed that there was nothing he could do and that the room could not be unlocked. While he arranged an additional room despite the hotel being fully booked, this was presented as a favor for which we should be grateful and told a female she should be happy he gave her a place to place her head on. However, this situation arose through no fault of the guests, and all rooms had already been fully paid for. Being provided access to accommodations we had already purchased should not have been framed as a courtesy. Throughout the evening, multiple other issues arose. Several rooms had no functioning air conditioning, resulting in at least four guests being relocated. Other guests also experienced AC problems but hesitated to report them due to concerns about being threatened with removal from the property. During the course of the evening, Nick became visibly frustrated and began threatening to remove members of our party from the hotel. Security personnel were sent throughout the halls and lobby specifically looking for individuals associated with our group. Guests were told they could not sit in the lobby while waiting for roommates and were effectively limited to remaining in their rooms or standing outside. There were also inconsistencies in service. Some guests were denied basic requests, such as extra bath towels, and were told only a limited number of washcloths were available. Meanwhile, other guests not associated with our party appeared to receive bath towels without issue. Further concerns arose regarding communication. We were informed that maintenance and a supervisor would arrive at a specific time the following morning. However, when the next guest agent, Lavender, arrived, she indicated that no such personnel were scheduled at that time and was unaware of why we had been given that information. As of forty-five minutes before checkout, the guests who had been locked out of their room still had not regained access to their belongings. After nearly eighteen hours without access to medication and personal items, no meaningful accommodation had been provided. Guests who were unable to park on-site were directed by multiple hotel staff members to use a specific nearby parking garage. After following those instructions, several vehicles were broken into and had their windows shattered. Guests relied on the hotel’s explicit guidance, and this resulted in significant property damage. Our group has paid in excess of $19,000 for this property. The combination of unauthorized charges, prolonged room inaccessibility, unresolved maintenance issues, inconsistent service, and the manner in which concerns were handled has resulted in a highly distressing and unsatisfactory experience.

Do not recommend! Noise! Noise! Noise! And no continental breakfast! I absolutely agree with others that staff is friendly, the lobby is cute, and the location is great but I would not recommend staying here. First, they lied about breakfast. They do have a cafe but it is a separate private coffee shop that sells coffee and pastries. It has nothing to do with a free continental breakfast. Second, rooms do not have microwaves!!! You can’t even make your own breakfast! And third, and the most annoying is noise. You can’t even hear everything happening outside even on the 5th floor. You can’t also hear people in other room. But the worst thing is at around 6 am a buzzing noise woke me up, as if someone was talking a shower and the pipes were “screaming” or maybe staff were vacuuming other rooms but at 7 am the noise is still here. So I don’t have enough sleep and now have to work all day at a conference. Omg! The noise just stopped! I guess it was a vacuum cleaner! Imagine, they vacuumed somebody’s room for an hour and I could hear every second of it! No! No! No! Never again!

My family and I had 3 rooms for Mardi Gras (2/4-2/10). I'm going to start with the positives. The hotel is beautiful! The location is great in relation to Canal St and Bourbon St (only about 1.5 blocks away from Canal St). There is a small coffee shop in the lobby. There is also an Indian restaurant attached as well. There are numerous good restaurants nearby. There is a corner store only 1 block away along with a CVS & Walgreens a few blocks away as well. Making the reservations was effortless. We were traveling with a family member that required the use of a rental scooter. The hotel was able to store the scooter until we arrived because we had a delayed arrival. Now, the negatives. The rooms didn't have a dresser or microwave. We had to live out of our suitcases for 6 days. They could put the dresser in the closet and guest could stack their suitcases on top of the dresser out of the way. When we wanted to reheat food, we had to go to the lobby and use the 1 microwave that was available for the entire hotel. They should at least have a microwave on each floor. Upon check-in we were told that if we wanted our rooms cleaned that we would have to alert the front desk 24 hours in advance. On day 3 we did just that and it took another 2 days to get someone to clean our rooms and that only happened because we complained and the manager happened to be at the front desk at the time. What we found out is that they create a list of rooms for housekeeping to clean daily and for some reason our rooms didn't make the list. They made the list the day after they had already been cleaned. There is only basic cable. No HBO, Cinemax, Showtime, nothing. You can't even access your Netflix if you wanted too. The cost vs the amenities. Makes this hotel an average place to stay.

Was told to find my own parking after checking in. All surrounding parking was also full so we parked couple miles away and had to find a ride back to hotel which put us late for our event that evening. Also room was not completely cleaned. Floor was filthy and bathroom was so sticky. The location was good if your event is in the super dome. The coffee shop in hotel is also convenient but the workers are absolutely rude. The biggest down fall was not having parking and i payed $800 for one night at this hotel and was out of another $150 after paying for extra parking somewhere else.

It was exactly as expected from the brand. Our fee staff interactions were positive. The usual New Orleans congeniality was on display. A staff member even located and brought up the hoodie our daughter dropped before we even realized it was gone! Excellent location for the CBD, the Quarter, the Warehouse District and not too far from the Marigny. Would stay again.