Great location, subpar front desk service. The valet service has always been helpful and friendly but the front desk is inattentive and cold. We arrived at 2pm knowing that check-in was at 4pm. They assured us they could clear a room faster and told us they'd notify us when it was ready. After waiting a couple hours we went to the front desk at 4:10 to see what's going on, and the desk worker Neal coldly handed us out key and said the room number. We asked why we weren't notified that the room was ready and with no eye contact he shrugged and said "I don't know I just got here". No apology, no explanation. Later that night at around 8pm I asked Neal for two coffee pods so that we could have a couple cups of coffee for the next morning. He said that he would have room service bring them up. It never happened. At 7:30am I walked across the street to get carry-out coffee from Cafe Fleur de Lis since the hotel staff couldn't bother to bring a few cents worth of coffee pods that they said they would. Then when we left, we expected the 2pm checkout that we were promised with Gold Elite status. The front desk instead told us that we had to leave at 11am, despite their corporate offer of 2pm checkout IN WRITING. Their reason? Housekeeping told them we had to leave at 11am. The front desk's hands were tied. We won't return. The location is good, the room are decent, but they're not the only hotel in the French Quarter.

Hotel de la Poste Leadership, I am writing to express my sincere appreciation for Manager Mia, whose exceptional leadership, professionalism, and genuine kindness made an unforgettable impression during our recent stay at Hotel de la Poste. While the hotel itself is absolutely beautiful….with its timeless elegance, refined accommodations, and warm & welcoming atmosphere…it was Miss Mia who truly defined our experience. Luxury hotels are remembered not only for their stunning surroundings but for the people who make guests feel genuinely cared for. Mia exemplifies the very essence of “world class hospitality”. On our very first night at the hotel, after an exceptionally long day of travel, we experienced an unexpected maintenance issue at approximately 2:30 a.m. when condensation from a ceiling vent continuously leaked onto our bed. Although it was certainly an unfortunate occurrence, we understood that unforeseen situations can happen at even the finest properties. Since we were exhausted from our travels and it was the middle of the night, we chose to wait until the morning to report the matter. We contacted the overnight front desk 7:05am, the female staff member on duty advised us that “the hotel manager would be available in 55 minutes”, which was a bit concerning and confusing. Having reserved our stay through American Express Travel, we naturally hoped the situation would be handled with care. From the moment Mia became involved, every concern we had immediately began to disappear. She welcomed us with warmth, grace, and unwavering professionalism, demonstrating a level of hospitality that felt both genuine and deeply personal. Rather than simply addressing a maintenance issue, she made it her priority to ensure that we felt heard, respected, and genuinely valued as guests. Mia immediately took ownership of the situation and arranged for us to be relocated to a comparable room. She managed every detail with remarkable efficiency, making what could have been a stressful experience feel effortless. Her calm demeanor, reassuring presence, and sincere concern for our comfort transformed an inconvenience into an experience defined by exceptional service. What impressed us most was not simply that she found a solution, it was the way she made us feel throughout the process. Mia possesses a rare gift for hospitality. Her emotional intelligence, compassion, attention to detail, and unwavering commitment to guest satisfaction are qualities that cannot be taught; they come from someone who genuinely cares about the people she serves. In today’s hospitality industry, those qualities are invaluable. Mia is far more than an outstanding manager; she is the kind of leader who elevates an entire property. She reflects the values and reputation that distinguish Hotel de la Poste as a destination of excellence, and she should be immensely proud of the experience she creates for every guest. Please accept our heartfelt gratitude and extend our highest compliments to Mia. She is an extraordinary ambassador for Hotel de la Poste, and because of her remarkable care and professionalism, we will remember our stay not for an unexpected maintenance issue, but for the exceptional hospitality we received. She is precisely the reason guests return, enthusiastically recommend your hotel to others, and continue to place their trust in your property. Thank you, Mia, for reminding us that true luxury is not defined solely by beautiful accommodations, but by extraordinary people whose kindness, professionalism, and dedication leave a lasting impression. With our deepest appreciation, M. Owens

This is a review of the *pool only. Resort Pass won't allow me to write a review. I live locally but thought it would be nice to book a day poolside. I chose Hotel de La Poste pool based on location, reviews and photos. 100% catfished. ?? The photos are ridiculously AI generated. There's mold on the pavers, in the pool, it's So gross. The bartender at 3rd block was the best part, she makes fantastic bloody Marys and Gris Gris Margaritas. The croque madame was better than the French bakery. Go for food and drinks at 3rd Block but skip that National Lampoons Vacation pool experience for real.

I recently stayed at this Marriott property for four nights in a King Balcony Room, and unfortunately, the experience fell well below the standards I have come to expect from the Marriott brand. The most significant issue was the balcony door, which leaked water into the room during my stay. I woke up one morning and stepped out of bed onto a soaking wet carpet caused by water entering through the door. This created both an inconvenience and a potential safety hazard. Housekeeping service was also very disappointing. The bed was made each day, but it was clear the sheets were never changed. Towels were removed but often not replaced, requiring me to request fresh towels. The coffee cups in the room were never exchanged, forcing me to wash them myself daily. Additionally, coffee pods, creamers, and other in-room coffee supplies were not replenished throughout my stay. The balcony itself was not as advertised or expected. The high surrounding wall made the space extremely dark and uninviting. Rather than providing an enjoyable outdoor experience, it felt enclosed, gloomy, and somewhat uncomfortable. Another frustration was the timing of room cleaning. Housekeeping frequently arrived after 3:00 PM, which made it difficult to access my room and prepare for evening dinner plans and activities. As a gesture for the inconveniences, I was provided with a complimentary breakfast voucher for two. Unfortunately, even that experience was disappointing. The crab cake on the Eggs Benedict was extremely hard and overcooked, resembling stale bread more than fresh seafood. My cappuccino was served only lukewarm, and there were numerous fruit flies present around the bar area, which was unappetizing and concerning from a cleanliness standpoint. Overall, this stay left me with a very negative impression of the property and reflected poorly on the Marriott brand. I have stayed at many Marriott properties over the years and have come to expect much better maintenance, housekeeping, food quality, and attention to guest experience. I hope these issues are addressed so future guests do not encounter the same problems.

The courtyard rooms are nice but not good for more than a couple of days. There is not a lot of space or furniture to allow you to get settled in, nor are there hooks or bars to hang your towels. The private courtyard is just OK, but not a feature worth paying for. The staff was kind and helpful at every turn. I appreciated their hard work. The featured photos of the pool are warped in comparison to the actual size of the pool. Its quaint but very nice. The location is great. I would suggest going to French Truck coffee every morning. It was the superior to any of the other coffee spots in the area. I would stay here again.

This was my first time visiting New Orleans and I had a fantastic time! The hotel was in a perfect location, and it felt safe as well. Check in was alright, my room wasn’t ready when I got there which was fine, they held my luggage and I got to enjoy the courtyard. I was promised a text or call when the room was ready and was told “probably 20 minutes”. I also wasn’t recognized as a gold Bonvoy member. After an hour and no communication I went the front desk and found a line of guests waiting. My room was ready. It seemed that the 1 worker was just overwhelmed- I genuinely felt bad for him. The room was spacious, immaculately clean, and the bed was very comfortable. The room itself seemed renovated however the bathroom needs some work. Paint chipping from the ceiling, toilet seat was crooked and the tile just seemed old and dated. This was disappointing because the main part of the room was very nice! I enjoyed the F&B credit and used it for breakfast at the restaurant every morning, service was friendly. However the first day it was very slow and a waitress served me my food while on a phone call which I found to be super unprofessional- and frankly should not be acceptable. She apologized for doing that but as someone who is in hotel management this really isn’t okay. Otherwise the food was great and I loved having the credit. I also enjoyed the champagne hour and snacks every afternoon. In conclusion, I would stay here again if I visit New Orleans again, the location cannot be beat and I enjoy the Renaissance brand- I like having the Marriott benefits and standards with a full service hotel that is unique and fits in with the destination. I hope that they can improve the bathrooms and do some re-training on service. The staff was nice but did not go above and beyond which I would like to see from a hotel that tries to be boutique.

I booked this hotel through the AMEX Hotel Collection based on price point and location, it was right in the middle of most things we wanted to do. Overall we had a fantastic stay and I can’t recommend this hotel enough! The woman at the front desk was sweet and informed us of all their perks. With the AMEX benefits we got $60/day toward breakfast, plus $100 toward other food, drinks, mini bar, etc. PLUS the hotel has a city tax that they give you back as a $15/day credit. We had drinks and dessert a couple of late nights and the bartenders were super friendly. We did room service for breakfast in the mornings, everything was delicious and food came quick. They also have a $30/day credit toward local tours but we didn’t use it since we already had plans. I booked a premier king room, which was MASSIVE and very clean. Loved that the curtains completely covered the windows. The only (very minor) con of the room was there were no hooks for towels.

We loved this hotels vibe and location. Perfect walking distance to all man attractions. The staff isn’t very professional and expensive skincare was taken from my makeup bag in my room when housekeeping came to clean the second day. Our room was beautiful and we had a balcony facing the courtyard. Everything was clean and immaculate around the hotel. Water fill station available and ice which was really convenient. I wish we had had another day to just chill and my $50 eye cream to come home with me. I would definitely stay here again but NOT invite housekeeping to clean the room until after we have checked out with all of our belongings.

The location of this hotel is top notch if you want to stay in the French Quarter. The staff is very nice, polite, and informative. The hallways were nice and cool (thank goodness because most hotel hallways are hot). The ambiance is awesome in this hotel. The rooms are great. Simplistic but decorated very well. We had a minibar, fridge, coffee, plenty of storage, and a very nice bath. Everything is super clean and we had a great view of the pool/courtyard. We will most definitely give this hotel another shot in the future when we come back to NOLA.

I was traveling for business and debating between Hotel de la Poste and the Westin. As beautiful and reliable as the Westin is, I didn’t come to New Orleans for predictable - I wanted the NOLA charm, the character, the music, the food. I wanted to be in the action. Hotel de la Poste was perfect for that. You’re steps from everything, yet insulated enough to enjoy a calm, peaceful night’s sleep. If you want personality over corporate polish and a stay that actually feels like NOLA, this is the move.