We visit NOLA yearly and the Westin is our go to spot. The location is great, staff is nice, friendly, & attentive. This time our room was on the 17th floor river view which was amazing. We slept with the shades up so we can see the sunrise and set daily. Housekeeping did an amazing job daily. The bed was very comfortable and I loved the decor. The hotel provided daily perks, which I loved and used. If you're in need of lodging you don't have to look far. Book a room here.

We stayed at The Westin for one night before our cruise, and it was such a convenient and enjoyable experience. The location is excellent—perfect for exploring the city. It’s on Canal Street, so you can easily walk to Bourbon Street and the surrounding areas without needing a taxi or rental car. The cruise port is also extremely close, about a 5–6 minute drive away, which made everything very easy and stress-free. Another big plus is that the hotel is connected to a mall, so if you don’t feel like going far, you can simply go downstairs and still have access to shops and food options. It made everything even more convenient. The hotel itself was very nice, and the service was excellent—attentive, friendly, and helpful throughout our stay. Our room was comfortable and even had a beautiful river view, which made it even more special. We honestly wished we had stayed longer. It was the perfect place for a short stay, and we would definitely come back in the future.

Great stay at The Westin New Orleans! We originally booked a basic room with city view, but the staff upgraded us to a room with a river view, which was an amazing surprise. The room was spacious, clean, and had beautiful views of the Mississippi River. The location was perfect, an easy walk to the French Quarter and right by the riverfront, which made for some nice walks. The beds were extremely comfortable, and the lobby was beautiful as well. We would definitely stay here again if we're back in New Orleans!

We loved staying here in the past but this last time we specifically made reservations for valet service. We would not have driven the car we had, if we had known we would have to park in a public parking lot. When we got there it was a mess because of events going on in NOLA that weekend. The valets had fill the garage with non guest cars. We was forced to park in a public lot. The valet told us where to go and said no fees. 3 hours later we had a boot on our car. The motel was zero help because they said a separate company deals with the valet. Had we known no valet service we would have driven our other vehicle. It’s was disappointing and we spent the whole time stressing over the car and left a day early because of it. All I’m saying is valet service is not always available if that’s a service you must have. The rest was good. The motel nice, clean and great views.

The hotel is in a great location with a nice water front view and easy access to the French quarter. The hotel is next to a shopping mall with a large parking area which was competitively priced. The reason for the 4 stars is the hotel advertises EV charging being available for a fee. There is only 1 charging spot available on a first come first serve basis. The bigger issue was that the charger is broken and looks like it’s been broken for a while. There is a Nema 6-50 socket which, if you have that type of plug could work if you bring you own charger along, most EVs use Nema 14-50. If destination charging important for you, choose another hotel until the charger is fixed and ideally the number of stations is increased.

I had a great experience at The Westin New Orleans during my recent visit. As a traveler, I don’t really need much—just a clean room and kind people—and overall the hotel delivered on that. My room was clean enough and comfortable for my stay, though the bathroom could use a little refreshing. The shower/tub looked a bit worn and not completely white, which made it appear slightly dirty even though it seemed like it had been cleaned. It likely just needs to be refinished. I wear shower shoes anyway, so it wasn’t a huge concern for me, but it might be something the hotel could look into updating. The highlight of my stay happened during checkout when I met Amanda W. She was incredibly kind and asked about my stay. When I mentioned my concern about the shower, she listened carefully, took notes, and assured me she would make sure it was addressed so the next guest would have a better experience. Her kindness and professionalism really stood out. During our conversation I mentioned that I wanted to try the oysters at the hotel but was about to leave to catch my Uber. Amanda generously offered me a complimentary appetizer so I could try them before heading out. That gesture was completely unexpected and absolutely not necessary, but it meant a lot to me that she wanted to make sure I left on a good note. Amanda W. was truly the highlight of my stay, and I’m very grateful I got to meet her. On my next trip to New Orleans, I would happily stay here again just because of her hospitality. The location is also perfect. It’s easy to get around by trolley, walking (especially in nice weather), or Uber since everything is so close by. I’m already looking forward to my next trip, and I will definitely consider staying here again.

The worst experience I have ever had at a 4 star hotel. Upon arrival the bellman didn't help us with our bags yet stood there and watched us bring in 6 bags. There were no instructions on how to get to the lobby. A gentleman finally told us after we went around the side we had to get on the elevator and go to the 11th floor. After checking in, the room was subpar at best but the view was nice. The beds were uncomfortable both of us woke up with back pains. The tv shut off on its own after about 2 hours and I had to climb under the desk to flip the surge protector to get it back on each time.The bathroom door wouldn't completely shut. A huge brown stain appeared in the shower ceiling while showering. Also there was no vent fan in the bathroom.The housekeepers only made the beds, didnt refill the coffee or creamers. I sent laundry down on Saturday and was told I'd have it back on Monday it was not returned. I called and the manager Amanda said something happened with the launderer and it wasn't just my stuff that wasn't returned. As if that made it any better.I fly out the next morning so what can we do. She assured it would be in by 8am, it was not. I called at 9am and after being on hold for about 5 minutes they told me it would be sent up. My jacket had stains on it. The $60/day valet was either smoking in our car or before he got in our car as it smelled horribly of Marijuana. Also they broke my car key fob, no explanation. When asked about it he said it was like that when he got it. I will never use this hotel again

The location is perfect. Central and walking distance to all attractions, yet in a quiet area, away from traffic and the noise of the busy areas. It was also outside the parade routes, which kept all options of going around open. The service was excellent. Any requests I had for the room were responded to within 10 minutes. Rooms are clean and nicely done. The observatory lounge, with its panoramic views of the city, had great vibes and good food. Friendly and wonderful staff.

Nice rooms and friendly service. The location is great, but some aspects are tricky. Check-in and parking were very awkward until we found the front desk on the 11th floor. Then everything was smooth.

I stayed at the Westin for my first trip to New Orleans and it was a fantastic experience overall. The hotel is stunning, the staff was incredibly kind and professional, and the service was top-notch. I was also pleasantly surprised that it’s connected to a mall, super convenient and very cool! The only downside was the shower. The water pressure was low and the water was cold during my stay, which was disappointing. Hopefully that was just a temporary issue. Aside from that, everything was wonderful and I truly enjoyed my stay.