I am extremely disappointed with our stay at Sonesta ES Suites New Orleans Downtown on Loyola Avenue in June 2026. For the amount of money we paid, the experience was unacceptable. When we arrived, there was no one working valet. After finally getting checked in, I was informed that the room I had paid for (a two-bedroom suite with two king-size beds) was not available. I specifically booked that room because of the size of our group and because we expected to have enough comfortable sleeping space. Instead, we were offered a room with one king bed and one queen bed. While we made it work because we had no other option at that point, it was extremely frustrating to pay for a specific room type and not receive what we reserved. To make matters worse, the room we were given was 87 degrees when we arrived in the middle of June. Considering this was already not the room we booked, arriving to an uncomfortably hot room made the situation even more irritating. We contacted the front desk, and the maintenance man came up fairly quickly to address the issue. He worked on the air conditioning and also brought us two oscillating fans to help cool the room down. Ironically, the maintenance man, someone who is likely paid far less than many employees at the hotel, was the only person during our stay who went out of his way to actually help us. He was professional, kind, and responsive, and he deserves recognition for providing the level of customer service we should have received from the beginning. The issues continued even after our stay. About a month after checking out, we received our credit card statement and discovered that we had been charged for a parking ticket issued on Loyola Street in New Orleans. We were driving a rental car, and the only reason that vehicle was parked there was because we used the hotel’s valet service. We never moved the vehicle ourselves after valet took possession of it. This raises serious concerns: Where was our vehicle actually parked after being valeted? Why was it parked in a location where it received a ticket? And why were we held responsible for a violation that occurred while the vehicle was under the hotel’s control? Between not receiving the room we paid for, arriving to a room that was 87 degrees, the lack of valet service upon arrival, and then being charged for a parking ticket connected to the hotel’s valet service, this stay was incredibly frustrating. A hotel should take responsibility for the services it provides and the reservations it accepts. The only positive interaction we had was with the maintenance employee, who truly tried to make the situation better. Unfortunately, one helpful employee cannot make up for an overall disappointing experience. Based on this stay, I would not recommend Sonesta ES Suites New Orleans Downtown. There are too many issues for a property charging these rates, and we will not be returning.

Fantastic experience with this Sonesta location. We were able to store our bags with the front desk for free when we arrived early (or pay $50 for early check-in). We got free coffee, served all day in the spacious ground floor dining area. When we checked in, the process was easy thanks to Darryl's great customer service. We got a free room upgrade since our room booking type was sold out. We were shocked with the size and cleanliness of our room on the 13th floor. Breakfast was delicious, with way more options than the continental breakfast buffets we're used to on the east coast. Breakfast is served from 6-9 AM. The people working are very hard working and friendly. We'd stay here again!

Sonesta ES Suites New Orleans Downtown is a solid choice, especially during the busy season. Considering rates were just over $500 for a two-night stay, I felt the hotel offered good value. The location is excellent for exploring downtown New Orleans, and the staff provided friendly, efficient service throughout my stay. The only area that could be improved is the arrival and parking experience. There was no one outside to greet guests, explain the parking process, or assist with valet service. We ended up parking in the independently operated parking garage, but clearer signage or staff guidance at check-in would have made arriving much smoother. Overall, I enjoyed my stay and would recommend this hotel for its convenient location, comfortable accommodations, and attentive staff. With a more seamless parking experience, it would be an even stronger choice for visitors to New Orleans.

There’s only one kind person and it’s the young lady that smiles and greets everyone with very charismatic energy. The days we were here the remainder of the staff were insufferable and very unprofessional. The toilet stopped working while there. We were moved to the next room was gross and the toilet had nasty weird stuff on it. The young woman working between the hours of 10pm and 11pm on June 29th was one of the worst people to work in hospitality lol like she was unapologetically rude and curt. She left and the kind woman that is taller and kinder came in around 12am I’d say. She saw us buying water and greeted us IMMEDIATELY and it just made the stay feel okay despite the issues we were having, The next day the 30th there was another unkind, lighter complexioned woman between the hours of 11am and 12pm around check out. She had a nasty attitude and literally looked us up and down like we were on the streets. We called down informing that we extended through Expedia she said we’d have to check out wait and check back into a room. I’ve never had to do this before despite her saying that it’s standard for all hotels… it’s not. Even if it’s standard for them. I canceled the stay overall at that point. Just lazy unkind and incompetent. The staff over all was unpleasant. The rooms are not well Kept. Imagine brownish dripping substance on the toilet in your room ….. yeah. Hire new staff and actually ? clean. Whoever responsible for cleaning needs to do better on floor 11. The front desk needs better staff. ( outside the kind let that came in during the early morning shift on the 30th)

Very Disappointing Stay – Serious Concerns About Cleanliness and Professionalism My recent stay at Sonesta ES Suites Downtown New Orleans was extremely disappointing and fell far below expectations. Upon arrival, the room was noticeably unclean. The bathroom and kitchen counters appeared inadequately cleaned, and there were visible fingerprints and makeup stains on the bathroom door near the handle. The washcloths provided were rough, worn, and appeared soiled, which raised significant concerns about housekeeping standards. The reservation was for two guests, yet only two sets of towels and washcloths were provided for the entire stay. We followed hotel instructions and hung the sign requesting daily towel refresh service, but our requests were repeatedly ignored. As a result, we were forced to visit the front desk each day to request replacement towels and washcloths ourselves, which was both inconvenient and frustrating. Another major issue was the persistent odor of marijuana throughout the 11th-floor hallway. The smell was strong, frequent, and impossible to ignore. It created an unpleasant environment and reflected poorly on the hotel’s ability to maintain a comfortable atmosphere for guests. The most troubling incident occurred on our final day. A front desk attendant identified as Nicole engaged in a loud and unprofessional confrontation with our Diamond Tours bus driver in the main lobby area. Guests witnessed Nicole leave the front desk, approach the driver, and stand toe-to-toe with him while using profanity and repeatedly ordering him to “get out” and “get that bus out of here.” Such behavior is completely unacceptable in a hospitality environment and created an uncomfortable scene for guests. The only consistently positive aspect of our stay was the breakfast service. The food was hot, fresh, well-stocked, and enjoyable every morning. The breakfast and culinary staff deserve recognition for their excellent work and professionalism. Kudos to the chef team for providing the one bright spot during an otherwise disappointing experience. Unfortunately, due to the cleanliness issues, lack of housekeeping follow-through, persistent marijuana odor, and unprofessional staff conduct, I cannot recommend this property and would not choose to stay here again.

I checked into this hotel at 3:30am and checked out by 1pm the same day. A pro is that I needed a place to stay immediately and the staff was gracious in helping me check in early. The building is very dated and in desperate need of upgrading. The room I was given had a funny odor. The carpet was dated and had multiple stains on it. There was a dead bug on the bedside table and a nail clipping on the bathroom floor. I also saw a large roach crawl across the wall in the kitchen area. At that point, I decided to just count my losses and check out. The staff was very gracious about me checking out early.

Was close to downtown but not close enough. Lots of walking even to the trolley. Staff was good but not the most helpful in directions and where to go. Shower had a half glass on the shower/tub combo. Strange right? So every shower water got on the floor and we burned through towels and I can only imagine the mold festering under the sticky tiles. The kitchenette was sufficient. Breakfast was good if you wake up in time. Keycard access was nice and felt safe. To get to trolly, you had to walk past the bus stop which can be awkward but we had no issues. Buy the pass! Rooftop is nice though we didn’t use much on 3rd floor.

Service is excellent, but cockroach quality hotel. Horrid showers. Elevators are sketchy. The staff deserve 5 star bc service is top notch. Intuitive and thoughtful. Would give them 6 stars. But after all the issues its hard to give anything but 1 star. The bugs being the final straw. But having to start your day being unable to take a hot shower because they only have half a door is not how anyone lives in comfort or luxury. It makes what should feel like a 4 star hotel feel lower quality then a motel 6. I'm half tempted to get another room somewhere cheap just to take a decent shower. You can't access the controls without reaching in. Water gets everywhere.. Plus you're cold and miserable the entire shower. The TVs are cheap (30 mhz for inputs in 2026 really?!) the appliances are low quality & poorly maintained, stains on the walls and carpet. A lot of things that don't hold up well under scrutiny. The place just feels like the owners cut as many corners as they could vs. providing a high quality experience.

This is the worst service I have ever had at a hotel. The carpet had several large stains. There were stains on the cabinets. Overall, the building was clearly very old and was not well maintained. We paid $111 to have our car valeted just to have it sit out on the curb for 5 hours. When I tried to speak with the front desk they were nice enough, but were not able to adequately assist me or get in contact with the employees from the valet service. When we finally decided this was not a good fit and cancelled our reservation, our car had been taken to the secure parking and we had to wait another hour for it to come back. When we did get our car back it reeked of marijuana. I am deeply unimpressed and disappointed with this, as I have stayed at other Sonesta hotels and have received excellent service previously. DO NOT STAY HERE.

My wife and I booked a hotel room from our Amex Travel site. The pictures made the rooms look nice and clean and comfy. We arrived and noticed outside was very rough and not welcoming at all. It smelled like weed horribly with people just standing outside of the hotel doors blocking walking paths. The representative behind the desk was super nice and informative about the hotel and amenities. We went to our room and as soon as we opened the door, we were speechless. The carpet was absolutely disgusting. It looked like someone trampled through the entire room with muddy/oily shoes. I didn't want to take my shoes off because of how gross the carpet was. The fridge sounded like it was going to take off into space and was filthy. We check for bedbugs and to see if sheets have been changed at every hotel we go to. We checked and saw used toothpicks under the mattress at the edge of the sheets. How that wasn't caught and removed by house keeping makes me wonder how throughout the rooms are cleaned. We sat on the couch, which was not comfortable and felt almost like plastic/pleather. I messaged Amex to see what options we had to book a new hotel. When I went to the front desk to ask, the gentlemen behind the desk was nice until I informed him we wanted to see about checking out. He went from friendly to pretty snotty and snappy. I know the rooms are not his fault. But I was very friendly when I asked him what we could do in regards to the rest of the stay. From the time we went to the room and when I went to the desk to ask about cancelling the room, it was roughly 10-15 minutes max. He brought a manager up. She was very very nice and helpful. She informed me since we checked in they could refund the rest of the trip but the first night would be pro-rated. I understand and didn't go back and forth. I had Amex book us a new hotel right away and was much happier with it. This hotel is listed as a 4 star hotel, but this hotel is honestly much closer to a 2 star. I would honestly say 2.5 might be a stretch of a rating.