No complaints. Rooms are clean and comfortable. Staff is very attentive (they texted us everyday to ask if we needed anything) and the free breakfast is a FULL breakfast with an abundance of different choices. Second time to stay here; won't be the last. Great folks.

A prime location for the Convention Center, and easy access to the Riverwalk, casino, and French Quarter. Rooms in the historic half of the building are spacious and thoughtfully appointed with soothing modern decor. The entrance greets you with a secluded garden ambiance, fountain, and upscale bar area adjacent to the courtyard pool. The breakfast is hearty, catering to a wide range of tastes. Specifically, I want to compliment employee Eleo, who efficiently, politely, and painstakingly cleans up the breakfast area after the herds have left, with impressive military precision. Overall, a great budget-friendly option in the downtown area.

I stayed at the Hampton Inn New Orleans Convention Center and was greeted by a great front desk employee named Renae who from start until the day I left gave the best 5 star customer service you can ever expect when entering this great hotel for the 1st. time. He was very interested in making sure my experience was top notch. Followed by, I must say, one of the most professional managers in the customer business industry hands down Mr. Keith. Both exhibited from Mr. Renae in the morning when I arrived to the evening where Mr. Keith was always front and center treating me as I arrived back to my room. I don’t know where Hampton Hotel found these two individuals they should by acknowledged for giving me and my family the upmost representation of a 5 star hotel. Please, when booking the Hampton Inn New Orleans Convention Center Hotel find these guys so that you will get the piece of mind and the experience that I received from this greatly designed hotel. Thanks again!

Stayed here for a work conference and the location directly across from the Convention Center couldn't have been more convenient. I also loved that it's a beautifully converted warehouse with tons of character, including super high ceilings and huge windows that make the space feel open and unique. The beds were very comfortable. The small pool area was nice, and the complimentary hot breakfast was a great bonus. A huge shout-out to Kristi, who was absolutely wonderful and made us feel so welcome. She truly deserves a raise! The only downside was that several of the other front desk staff acted as though answering questions or helping guests was an inconvenience. Also, Google lists the hotel as having a restaurant, but it doesn't. It does, however, have a bar on-site. Overall, a great stay.

Excellent location! Directly across the street from the convention center and within walking distance of many attractions. About 1.5 miles walk to Bourbon St. Quaint lobby and pool area. The leadership team is very active in the guest experience; I received several texts during and after my stay. The leadership team immediately responded to the one minor issue I expressed.

Convenient downtown location. No self parking available. I had pre booked the nearby slot in Fulton Garage. Free breakfast as part of the usual Hampton stay. We had the 1 bedroom (2 queen beds) suite. Checked in around 10 pm coming from Houston and checked out at 1 pm being a diamond member. Happy with the brief stay

This is not your average Hampton Inn! The building is a stunning converted warehouse with high ceilings and tons of historic character. The location is unbeatable if you are attending an event at the Convention Center—it's right across the street. We loved being able to walk to the WWII Museum and amazing local restaurants like Cochon. The rooms were spacious, spotless, and very quiet. 5 stars for the atmosphere and the convenience!

On my way here I messaged about a situation in which I never got a response until way later. Afterwards, I called and the representative Ronnie gave me a clear answer. I finally got there an realized Ronnie was handling everything on her own , the desk, phone calls and in person customers. She was on it ! It took less than two minutes to check me in and I was good to go. That's the type of service and representatives I feel all Hiltons should have. Ill definitely be coming back to this hotel !

Basic room. The hallway smelled like wet dog. Our room was located right next to an elevator that did not work & a storage room where the housekeepers woke us up a little before 9am while gathered in this area. They were talking so loud for so long, I had to go out & ask them to please keep it down. We received a letter that our water was not to be used to brush our teeth and was amazed that there was no complimentary water left in our room for the inconvenience. The continental breakfast was nice, but I was surprised that there was no fruit served. Lastly, our room overlooked a rooftop. Update: thanks for reaching out. I would also like to add that the showers drain needs to be cleaned out. The water was backing up when I showered and there was no bodywash. It needs to be refilled. Also, we were not left any soap for the sink. Good thing we brought our own soaps. Room #453

Despite e-check 24 hours prior and indicating we will reach late, a room was not held for us. We paid for a suite and were given a standard room that smelled of weed. We were told we could only get a suite after 2 nights. On 14th night we were told the manager would contact us at 8 am on 15th. He didn’t do so until we went to the reception at 8:45 am and asked for him. He was very polite and took down my number. He called back in an hour with options. This was the only positive interaction with staff. We opted to wait until 16th for a suite because it looked like there was no certainty we would get a refund to move out of the hotel despite the fact that we had paid for a suite and had been downgraded. We again went on 16th morning to check when room would be ready so we could plan our day. The receptionist was completely apathetic, no smile, no apologies for the inconvenience. Just said she couldn’t give us a time. So I left my number again for a second time with her and asked for a call when room was ready. No one called and when we tried calling the hotel several time around 4 pm no one picked up. When we came back around 5 pm, they told us room was ready but their only excuse for not contacting us was they lost the number and they had a crazy day. For the inconvenience that the hotel put us through, they behaved as if it was completely ok that the customer has to keep following up. On top of that the manager said we should call and find out if we got points. To be clear these points were not a favor or goodwill gesture from Hilton. These are in compensation for my overpayment for two nights. I paid for a suite and stayed in a standard room. We realize it was a busy time but that’s what the hotel and staff should be trained to manage. Very bad experience.