My stay at Bourbon Orleans Hotel was truly unforgettable. I was traveling solo, and the entire staff went above and beyond to make sure I felt safe, welcomed, and that I had the best possible experience. Their kindness and compassion meant more to me than they will probably ever know. The hotel itself is absolutely stunning—without a doubt the prettiest hotel I’ve ever stayed in. Every detail felt beautiful and historic, and the atmosphere made the whole trip feel so special. But what truly sets this place apart is the people. Mr. Kenny at the front door always greeted me with such warmth. Billy at the concierge desk gave me the best recommendations and made sure I knew exactly where to go to have fun and experience the city. Alanah at the bar quickly felt more like a friend than a bartender, and Tyro, the bar bouncer, always made sure I was safe and looked out for me. Traveling alone can feel intimidating at times, but the team here made me feel like family. They turned what could have been just a hotel stay into a truly meaningful experience. I will never forget this trip or the incredible people who made me feel so special during my time there. I’m so incredibly grateful.

This hotel is an excellent location and has a fun history BUT if you are spoiled to certain amenities when traveling keep in mind: There are no on demand movies, there is no way to steam platforms like youtube or prime (tv not set up cable only), balcony doors don't lock well (someone tried to open ours in the middle of the night), there is NO ROOM SERVICE and you cannot order from the affiliated restaurants (just off registration desk) by phone you must go down to order and wait for a to go order. I prefer to be spoiled on vacation and having to leave my room for EVERY SINGLE MEAL got old. Even just breakfast room service would be nice. Valet was easy efficient and friendly.

We had a really nice stay at the Bourbon Orleans Hotel. The rooms were clean and comfortable, and the location was perfect - right in the heart of everything so we could easily walk to restaurants, shops, and attractions. The staff was very friendly and welcoming, which made the experience even better. Overall, we had a great visit and would definitely stay here again.

Location, location, location is probably top on this list. Block from burbon st. Three blocks from Cafe Du Monde. Two from Jackson square. Started rough with getting proper room. Been amazing since. Staff have been super, especially the gentleman at the concierge desk. Super friendly. Safe street and very safe hotel including surrounding the entry as you approach. This is key in French corridor and Burbon Orleans delivers. Breakfast is pretty good depending on the chef, and really convenient way to start the day. Now the room portion. Booked a room online for valentine's day. Spoke with representative and booked via phone and was told I booked a street view room. Heck I paid for it extra. I know it was street view because they offered to upgrade me to a courtyard view. Cannot count on getting the proper room you booked - especially during peak season. Overall this is a spot I would reccomend and stay at again, would say likely best in the corridor for service and location.

Flights were canceled and I almost had a tragedy in my home where I could not stay safely. So I picked this hotel, and they treated me with the utmost empathy and kindness for my birthday.And being alone for my birthday after a lot of flights getting canceled and I couldn't get another flight out. They accommodated me with a better room. After the other rooms were not so good, but they corrected what was wrong in order to go above and beyond to make my stay more comfortable i went above and beyond to make it even better after that ! Not only did they do that, they made me feel like a part of their family. They do this for every guest because I see it every time I see another guest walk away with a smile or happy. I am very impressed by this hotel and it's such a historic hotel as well as a historic area.By the famous cathedral. I would recommend this to anyone who likes a history. A romantic getaway.Or just time away buy yourself for some comfort ans some you time.

We had an amazing time . It was our 1st trip to New Orleans and from minute one we felt right at home. From the valet service to the concierge to the bartender everyone was friendly, helpful and genuine. The hotel itself is beautiful and elegant centrally located right off Bourbon Street. So happy to have discovered the Bourbon Orleans. We will be back!!

The hotel has a great location right in the heart of the French Quarter, just one block from Bourbon Street. We stayed in a Deluxe King room on the top floor, which was spacious and comfortable overall. The mattress was a bit too soft for our liking, pillows lumpy, and the bathroom had a few issues, including a running toilet and inconsistent hot water. On the positive side, the towels were nice and plush. Check-in was disappointing, as we were presented with a choice of a room with or without a balcony without clearly being told that it was actually a paid upgrade at a higher rate. Check-out was smooth, and valet parking was good.

This hotel owes me $177,90 that was automatically taken from my credit card even though I paid the balance cash on November 20th 2025 I sent an email informing and never received a reply so we drove to the hotel 7 days after check out. Once there I was told in person by Chelsi Front Desk Manager, November 28th 2025, the refund could take up to a month to get back. That this is hotel policy. I am now over 6 weeks waiting and still didn’t get a refund. I am very disappointed that is hotel policy to instantly take money from the credit card when it was already paid in cash. When are you going to return this money to me?

Hotel was in a good location and staff is nice. However got a message on the first night of our stay saying those staying could extend the stay for a cheap price if we just go to the front desk and inquire. When going up front they told me that they couldn’t do that, and basically those messages don’t really mean you can stay another night for that price because there isn’t enough rooms and we just have to pay full price. Kind of weird you get a message like that and it isn’t true whatsoever. Our room was kind of a handicapped type room, the shower was falling apart and water kept going everywhere and for the price we paid I did expect something a little nicer but I guess we pay for location. Will probably stay somewhere else next time

We stayed at the Bourbon Orleans Hotel over Christmas, and it was absolutely wonderful. The hotel is beautiful and, despite being right in the heart of the French Quarter, it was peaceful and relaxing. The holiday decorations were stunning and really added to the magic of the season. Our room was well-appointed, quiet, and impeccably clean. What truly made our stay special was the staff. I can’t say enough good things about Jay at the front desk, Melissa the concierge, and Ricky the bartender. Jay went above and beyond to make sure our room was perfect and even recommended the best jazz bar in town—Fritzel’s, which was fantastic. Melissa took the time to put together a thoughtful list of restaurants and was available every day to patiently answer my endless questions about where to go, what to see, and where to eat. Ricky is a warm, friendly, and highly skilled bartender—every drink was perfectly made and on point. These amazing individuals truly embody Southern hospitality and made us feel like family. I highly recommend the Bourbon Orleans Hotel and thank the incredible staff for such a memorable and delightful stay.