Right in front of the Canal ST Trolley is a huge win. Trolley system in N.O. is topnotch - no need to rent a car unless heading to a plantation. (which is worth it) The Room: its tiny. our king was shoe-horned into the space but it works. Corner units are smaller than wall rooms but the double windows are worth it. No Ventilation - can't open a window, you can't control the fan on the thermostat. Other than that it was clean and the service was mostly on spot. Breakfast: I enjoyed it. Not just a cereal and a yogurt. Hot eggs and sausage daily with a variety of others. Elevators are troublesome at busy times, only 4-5 people fit at once. There is 2. A few times I had two wait 5-7 minutes to get going. There are a lot of bad reviews for this prop. I didn't see why during my stay. I read them and was looking to be disappointed but after the immediate shock of the small room - I was pretty happy.

The location is great. You can walk to the shops and entertainment. Most activities are within 10 to 15 min. Breakfast is included. You have to pay for parking $25/day or less if you are gone most of the day. The view on the 15th floor gives you a view over the city. Tables for eating were wobbly. The facility is clean and safe.

I was ok with the location . The room was kinda old however the view from floor 12 was nice. I could see canal street. Breakfast was poor. With not alot of options I do not eat pork or cheese dairy. So I went to the ruby slipper 4 blocks away. I saw a roach in the bathroom and let the manager on duty know if I see another I need a new room. One time incident I guess. My sheets stink I had them changed at 12 am by Jake he was nice. I almost had my room canceled because I wanted to use a different card when I arrived. And I was literally on the airport run way taking off and had to give the lady at the front desk another card. I didnt like the fact she wasnt listening to me.

Hello, I wanted to share my experience. A friend stayed at this hotel and told me to come and see him. When I went, the hotel staff treated me very badly. I don't know if they're racist. The people there were dark-skinned, and they wouldn't let me in until my friend came to pick me up and open the door. It's sad to see the kind of employees they have with such racist behavior. They should remember their ancestors. At least my ancestors didn't suffer like theirs, and I don't mean to be racist, but they should remember their past because what they did to me was humiliating and very racist.

This was like my third time being at this location 226 Carondelet St, New Orleans, LA 70130. I was celebrate my birthday January 16 through the 18th 2026. It started out great until we had a problem with the service failure. There was no maintenance on the property. I had to wait until the next morning for them to unclog their toilet Talk with the on site manager Sharon she called her manager Kimberly Williams, who is the top manager for this location. She did not answer nor answer me back from my email that I sent her. This was totally unacceptable. I also went to their chat in their app which that goes to the front desk still no resolve into a little after 7 AM the next morning I Express a big company as such should have a better solution.

The staff was incredibly friendly and helpful. There was always a smiling face to greet us, and they even showed us locations around the city for us to visit. Really enjoyed the free breakfast as well. The rooms were OK. I have stayed in better, but location was nice.

This is my new favorite spot to stay in the NO! From breakfast and the 24/7 fresh coffee and hot chocolate! Clean, nicely decorated for the holidays. All staff was pleasant, professional, and greeting with a smile and welcoming eyes. Thank you for a stress free stay!

Not a great experience at this hotel. We requested room service to be done in our room but they never showed up. We told them we needed fresh towels, more toilet paper, tissue paper and body gel to be refilled in the room but never did, they came the next day made the bed a cleaned a little but never refilled the needed toiletries. Their Continental breakfast was minimal and lacked at many times refill of hot foods and coffee and one point they were out of coffee cups. Tables in the dining area were not clean. For a whole day one of the two elevators wasn’t working making the wait times long and tedious. Will not stay at this hotel again.

Bait and switch! Be careful with this place. Imagine booking a room six months in advance , then calling shortly before the trip to get an upgrade for an extra guest. They say sure, no problem. But then you arrive, and they say they won’t honor the upgrade. But they’ll be happy to still charge you as if you upgraded, and then still try to charge you for the trip if you cancel.

Very nice hotel a convenient location. I visited recently with work. We had meetings in the conference room during the day and explored the town by night. What served as the breakfast dining area was a fun place to visit and play cards at night. I recommend the 2 queen/double beds over the king. In the king, there is a separate sitting area, but the 2 queen views are hard to beat.