My favorite hotel in the French Quarter! This was my second time staying here and I continue to be impressed. Location is centered in the middle of Bourbon Street, which is very convenient. Courteous and professional staff. I've always received the exact room that I booked. The entire property and my room was very clean and well maintained. Great job with the combination of preserved historical character and updated decor. Overall, an outstanding hotel with no complaints!

I had a great time at the Four Points Sheraton. Since I lived in Nola for a while, I’m not sure how I missed that the hotel was right on Bourbon, but overall, we really enjoyed our stay. The front desk staff was super friendly and kind, and we were able to check in a bit early. We were given a double room by the ice and elevator rather than the king room we booked. The double was a bit small, but I was glad to see there was a fridge, iron and ironing board and actual doors to the bathroom. I’ve never heard so many people get ice, but it wasn’t too loud. The bathroom was also a bit tight but had cute French doors and the water was pretty hot. I also noticed the room was pretty clean and I didn’t see any stray hairs from past guests other than 1 on the ceiling. House keeping was also great and they changed the sheets everyday, which I really appreciated. I was glad there was a gym, but it was tiny. It did have a couple treadmills and dumbbells, and I guess if you’re staying on bourbon, your focus isn’t working out. Warning, if your room is on the bourbon side, it can be so loud that it seems like there’s a speaker in your room, so it might be good to request a room on the other side if you’re worried about sleeping before 2am. Even though the hotel was on bourbon, I always felt safe. Overall, The location and hotel were great and I’d stay there again.

If you are someone who likes to stay up all night and sleep during the day - it’s great. From the hours of like 3pm-3am there is loud music and street shows blaring through. The hotel does offer earplugs for this. If you sleep at night you will NOT like this hotel. It is in a convenient location if you’re planning to stay around bourbon / french quarter & the people watching from the hotel windows/balconies is so much fun. We loved how much was in walking distance from here! The staff was also very sweet. They also have their own valet parking which is a rarity for the hotels over here. probably won’t stay again, but we had fun in the moment!

We had an absolutely wonderful stay! We opted for a courtyard room for a quieter stay as the streetside is loud. The room was clean and the balcony was a very nice touch; we enjoyed hanging out there in the evening. Pool deck was clean but the water just a little too cold for us but that didn't stop us from enjoying the deck chairs. Our front desk personnel were AMAZING! Please give the incredible Shannon, Larry, Maurice and Kim a raise! They are the epitome of warm customer service and what we can only assume is the true N'awlens culture. Shannon aided me through a very delicate situation and she handled it with such poise, I can't thank her enough!

Had a one night stay at Four Points in New Orleans before flying out the next day. I’ve stayed here 4 times now over the last 2 years and each time I’ve been upgraded by the hotel before the check-in day (not a NUA request) and this time the front desk gave me this coffee cup & note and thanked me for returning. The staff is always stellar, from valet, front desk, door security, bartenders. I really don’t have a single bad thing to say about this hotel but it is in the corner of Bourbon & Toulouse so it is noisy at night. If you’re a light sleeper, pick a courtyard room to better enjoy your stay. We booked a standard king room and received a king suite with balcony over Bourbon St.

My partner and I stayed for 3 days and 2 nights. Check-in was quick and easy. Absolutely loved the valet attendant Chris. The rooms are really small but workable. We looked around the room before unpacking and noticed a pair of men’s underwear had been left in the corner. We are two women… not sure how they were missed because they were fairly large. So I went down to the front desk to request new linen as it made me feel like the bedsheets were probably not changed if that was still there and visible. The clerk at the desk seemed irritated and bothered as soon as I walked up. When I showed him the photo of what we found he offered to just switch rooms. No apology or care to give but just wanted me out of his face. Second room seemed clean. However we woke up to NO hot water!! Ugh!! We had reservations so showering was not an option. It was also cold outside this day. Anywho…. The boil advisory letter came later in the day which is annoying because we had already brushed our teeth with the sink water. Needless to say, I’m back home sick from the cold shower. This is not to take away from the rest of the staff because everyone else was friendly except there guy at the front desk.

First time staying on Bourbon Street, and I did not enjoy the experience. It's a cute hotel in a good location; however, the rooms could be a lot more updated. From the moment I walked in, I immediately thought "bed bugs." I actually went out and bought new cover. Also, when I paid $300+ for a balcony, for some reason, I didn't think it would be shared for that price. If the balcony is shared, it should be advertised when booking that you would be sharing it with multiple people. I didn't rent from a different hotel because it was listed on their website that the balcony is shared. Not to mention, the room does not come with a microwave. I paid a lot of money for nothing. I would not stay here again and don't recommend it.

This is a good place to stay because it is so Central in the French Quarter. Excellent front desk staff and we had an incredibly delicious breakfast, better than what had on another day at a very highly rated breakfast location in the French quarter. Rooms could use some TLC and the main elevator also was not up to the standards that I think this hotel should maintain. Would recommend over other locations even with some of these cosmetic issues.

Location, location, location! This hotel is right on Bourbon Street and it smack dab in the middle of all the action. All of the hotel staff was friendly, helpful and just amazing. The hotel is just lovely. It is an older building but they seem to have kept it updated. Rooms were slightly smaller but well appointed and clean. They have balcony rooms on Bourbon Street and quieter rooms towards the interior. Make sure you pick the location you want based on the noise level you can tolerate. Our room was on the main street which is somewhat noisy until very late into the night, but it was not overly annoying. The pool area and bar were nice too. The interior courtyard was lovely and quiet. The parking was underground and had valet, so it was convenient. Tons of activities, restaurants, music and energy right out the front steps of the hotel. We would stay here again.

Hotel was beautiful and clean but I wish that would let you know when you are booking that rooms with baloney on bourbon street is extremely load, I new it would be a little noisy but this was beyond that tire is a night club 25 yards away that is so load from 10pm-3am my Bose speaker with sounds to sleep couldn’t even take the sound of the DJ you have to blast your tv to hear it. And the joyed knows because they give you ear buds to sleep with. The music is so loud you can’t even enjoy yourself on the balcony. It’s a shame because this hotel is so beautiful and has been ruined with the ambience of a club across the street. The hustle and bustle of Bourbon Street was great. The club is what Ruins it.