Nice hotel in a good location. You can’t hear much outside, but the walls are thin. Our room was clean and the beds were comfortable. Hospitality was top notch! Cookies and fruit water (when available) are nice! Breakfast buffet is $25 and not really worth it. You can walk down the street and find less expensive and a better breakfast. JS :-/

I want to start by saying the front desk staff, particularly, Antoinette, and those in the dining area were incredibly kind, patient, and helpful throughout our stay. They were a bright spot in an otherwise frustrating experience. Unfortunately, the room itself did not meet ADA accessibility expectations. We specifically booked an ADA room with a roll-in shower for my husband, who is wheelchair-bound. While the bathroom did include a roll-in shower and the appropriate turning radius, however, the bedroom was too small to allow for proper wheelchair turning radius or even T-turn space. This made it extremely difficult for him to move around the room or access the bed comfortably and safely. For context - ADA requires unobstructed 36” width “lanes” in a T-turn space. The lanes in our room were not wide enough - hovering at about 30”. I have stayed at multiple Hilton properties before and have never encountered this issue. Even in rooms with two queen beds, there has always been adequate space for wheelchair maneuverability. In past situations where a roll-in shower was booked but unavailable, Hilton properties have gone above and beyond to relocate us to another room or even another property that could meet our needs. That level of service was not offered during this stay. Additionally, very few of the outlets in the room were functioning, which added to the inconvenience. Accessible features are not optional. They are essential. When a room is advertised as ADA-compliant, it should fully meet those standards. I appreciate the kindness of the staff, but I hope the hotel addresses these issues so future guests do not face the same challenges.

What stood out most during my stay was the incredible customer service. Leanna was always greeting guests with a smile and making everyone feel welcome. The highlight was receiving a handwritten birthday card from her. truly made my 70th birthday memorable. The professionalism and positive attitude helped create such a warm atmosphere. It’s rare to find a team that genuinely cares, and it definitely shows here. Everyone was amazing. I will be back. One of the best hotel experiences I’ve had! ???

I have been traveling extensively for over 20 years and have stayed in countless hotels, but my recent stay at the DoubleTree by Hilton New Orleans was hands-down the best experience I have ever had. From the moment I arrived, every single staff member went above and beyond. The receptionists were incredibly pleasant, helpful, and accommodating, setting a wonderful tone for the entire trip. That outstanding service extended across the board—the bartenders, the valets, and the concierges were all absolutely phenomenal. I was also deeply impressed by the housekeeping team. Unlike many hotels with strict, early windows for room cleaning, they were incredibly flexible. Even when I didn't leave my room until 11:30 AM or noon, they still came in and made sure everything was perfectly cleaned and refreshed. The entire building is immaculate and beautifully maintained. I would highly recommend this hotel to absolutely anyone visiting New Orleans. In fact, I would travel back to the city just to stay at this property again because of how great they made my experience.

We chose this hotel because of its excellent location near the port — you can even walk there, which is perfect if you’re going on a cruise. We arrived around noon, and although our rooms were not ready yet, we were able to leave our luggage at the hotel and go explore the surrounding area. Customer service was excellent from the moment we arrived. The front desk receptionist was very kind and helped us get two connecting rooms for our family, even though we had two separate reservations. We also received a call letting us know our rooms were ready around 2:30 p.m., earlier than expected, and the check-in process was quick and smooth. The warm chocolate chip cookies at check-in were delicious and such a nice touch. The rooms were comfortable and clean — not luxurious, but perfect for a one-night stay before boarding a cruise. You can tell the property has some wear and tear, but everything was clean. We had one small issue with a minibar water bottle that had already been opened and was partially used. I mentioned it to the front desk, and they handled the situation very professionally by apologizing and not charging me for the replacement bottle, which I really appreciated. For breakfast, we bought coffee and pastries at PJ’s Coffee located on the ground floor, which was reasonably priced and good quality. Overall, this hotel is a great option because of its location, friendly service, and convenience. It’s close to the port, French Quarter, outlets, and Riverwalk, making it an ideal choice for a pre-cruise stay. I would definitely recommend it!

The hotel staff were welcoming and friendly. I was initially assigned to a room on the 15th floor, but the shower had mold in it. After I called the front desk to report it, I did feel like my room was downgraded when they reassigned me. The next room wasn’t bad, but it definitely wasn’t as spacious as the first one. On the new floor I was moved to, either the ice machine or the vending machine seemed to be leaking because the carpet in that area was wet and it smelled like mildew, which was a little unpleasant when walking through the hallway. Aside from those issues, the hotel is in a really good location. It’s an easy walk to Bourbon Street and other nearby spots, which made getting around very convenient.

Loved this place! Short walk to Bourbon St, Jackson Sq, and Riverwalk! Antoinette checked us in and she was amazing! Very sweet and welcoming! Room was clean and the complimentary cookies were delicious! Highly recommend!

The room was nice and clean, the staff was very hospitable, the location was very good. However, we got very little sleep due to drunken guests being allowed to roam the hallways yelling at the top of their lungs without this being addressed until I called the front desk and asked them to do something about it, at which point they did. Shortly thereafter the drunken guests we're back in the hallways making lots of noise keeping us awake. Granted it is the French quarter and the casino is right across the street and being in New Orleans native I understand that there are going to be lots of guests coming in drunk in the wee hours of the morning. However that's not my problem. That's for management to handle and they need to vet these guests as they come in to the hotel in the wee hours of the morning to see who could potentially be a disruptor. We won't be staying at this hotel again and it's too bad, but the main reason I get a hotel room is to sleep and that's something I did not do staying at this hotel. Get it together guys! By the way the concierge Nicoli was very considerate and personable. Kudos to her!

I checked in 12:30 am ,earlier than reserved and was charged a full day. The front desk barely picks up. I had to go downstairs to get them to come to my room. There was no heat in my room for 1 1/2 days. I requested another blanket, no one ever brought it to me. I had to take the cover off the other bed to stay warm, during the night. The faucet was barely running water in sink and the tub had water filling up around my ankles. The stopper wouldn't stay up. I couldn't use the main dresser draw because the handle was broken. I expected better than this from Hilton Affiliation. As a Hilton Honor guest, this was by far the worst hotel experience .

We had a great stay at the DoubleTree Hotel in New Orleans! The location is perfect close to all of the must-do activities and makes getting around the city incredibly easy. The room was very clean, comfortable, and well maintained. The staff truly stood out, especially Will from engineering. Our room wasn’t heating properly, and after one quick call to the front desk, Will was at our door in less than five minutes. He was extremely polite, welcoming, and professional. Not only did he get the heat working right away, but he checked multiple times to make sure everything was running perfectly. We’re now sitting in a warm, cozy room getting ready to take on the New Orleans nightlife. Huge thank you to Will and the entire DoubleTree staff for such great service we would absolutely stay here again!