Excellent customer service the ladies at the counter are amazing unfortunately I didn't get names but every single one of them just amazing. Very helpful, friendly and willing to help if you cant decide where to eat. Manager also amazing well I think she was the manager. She know who she is helped me with the carousel drink. Maintenance was also great Very helpful. Only thing I would suggest is getting a pool. Lol

I took a vacation and stayed because it was walking distance to the water, bourbon Street and the casino. The staff at the front desk were amazing. They were kind polite and had some good recommendations. I only wish parking was a little better, it was either 50 dollars for Valet or multi day parking at the parking garage down the street for 75 dollars (two days).

Had a great stay overall. The staff was amazing, specifically mason for helping with a later checkout since we have a later flight. The hotel was clean and close to everything you could want to be by walking distance wise!

I hate to give this place 3 stars because the staff is wonderful. The most friendliest people you will ever meet. Everyone was very nice, accommodating, & overall just great people. The manager handled an error from our travel booking site for us so that we could quickly get to our rooms without having to fuss with phone calls to the company. Bartender was amazing as well. Super easy to talk to and was educating us on different wine brands. Everyone went above & beyond for us. Unfortunately, the location makes the place more expensive, so I understand the pricing, but the rooms and furniture are poorly maintained. The beds are clean and everything looks decent. The issue is that the walls and furniture are pretty dirty. So much of the furniture is covered in various colored stains. In the rooms and in the lobby. It is unfortunate because the lobby is actually pretty nice with lots of seating and bar space. The walls in our room were pretty gross with stains, especially in the bathroom. I do think the staff makes up for this. I genuinely felt very welcomed from all departments. The location is top tier. At the end of the day, you get what you pay for. I still enjoyed my stay and would come back for a quick trip.

This hotel was perfect- it was priced more affordably than nearby hotels and it was perfect! The rooms were comfortable and clean, the staff was so helpful and kind, and the location was incredible! I was able to walk all over and there are so many restaurants a stone’s throw from the hotel. It’s also directly across from a trolley stop, making it super convenient to get wherever you need to go. Also, the gym had a Peloton- I try to look that up before booking and didn’t see it mentioned anywhere but that’s a HUGE selling point for me! This was perfect and next time I come to NOLA I’ll definitely plan on staying here!

We arrived from Canada for business in financial services and checked in around 1 PM after being up since 3:45 AM. Our initial experience at the front desk was disappointing. The staff member was unenthusiastic, and gave the impression she didn’t enjoy her role. When I explained that my husband had meetings and we were hoping to get into a room as soon as possible, her response was simply that nothing was available and to wait for a call. After stepping out briefly, we returned and had the pleasure of dealing with Lindsay at the front desk. The difference was night and day. The moment I mentioned we were waiting for a room, she immediately took initiative, reassured us, and got us into a room quickly, without hesitation. Lindsay demonstrated what great customer service actually looks like. It’s not just what you say, it’s how you say it in customer service and she clearly cares about her work and the guest experience. She is a true asset to this hotel.

We had a wonderful stay at the Courtyard by Marriott New Orleans during our girls’ trip! The location was perfect — close to everything we wanted to see and do, making it easy to explore the city without a lot of hassle. The true highlight of our stay was A’Jaya. She was an absolute gem and made our trip even more enjoyable. She took the time to give us detailed local directions, explained the streetcar routes to all the places on our list, and offered fantastic restaurant recommendations. Her knowledge, kindness, and genuine enthusiasm were phenomenal and made us feel so welcome. Customer service like hers is rare, and it truly elevated our entire experience. If you stay here, be sure to connect with A’Jaya — she is the jewel of this hotel! We would absolutely stay here again and highly recommend it to anyone visiting New Orleans.

Stayed here during Mardi Gras. Rooms were clean and comfy and all hotel staff was very friendly. Pleasantly surprised that even during Mardi Gras it wasn’t chaotic inside the hotel and the balcony room had a perfect view of all the parades! Will definitely be back next time

I struggled to be satisfied with my rating for the hotel's equal parts of positives and negatives. So, I'll preface by saying that I recommend this spot only if you are willing to tolerate certain oversights. I reserved a four-night stay in January 2026 to celebrate my birthday. On the Marriot Bonvoy app, the hotel confirmed this special occasion and messaged me saying I'd be gifted with wine upon arrival. I did not receive wine at any point during my visit. I do not know why they'd offer to give me a gift, but not follow through. Right before bed on my arrival day, I noticed the sheets in my room were stained with brown marks; I knew this couldn't have come from me given that I left the room almost immediately after setting down my luggage to explore the city. Since it was super late into the night, I didn't bother to request the sheets to be replaced until the following day. I requested through the app that I wanted a deep clean of the room--including replacing the bedsheets, before I went off on my excursions. I was gone for well over six hours, and when I came back, everything was exactly as I had left it. Untouched. Unclean. I gave them the benefit of the doubt. Their hotel did state that they clean every OTHER day, and the stains weren't necessarily vile to look at. Yet, I waited until the evening of my final day in New Orleans when I finally accepted that they were not going to clean my room one bit. I really don't get too hung up over small things like tiny stains, and I realize now that I should have spoken to the front desk for assistance if I was adamant on room service. However, in my defense, the app is intended for face-to-face conversations to be decreased through their message board. I specified exactly what I wanted and how long I'd be away for them to work on the issue, and not only did they say they would get to it, but they replied again hours later to apologize for a delay and reconfirm their priority over the matter. To have a hotel explicitly read and respond to a message and still not get around to achieving the task they assured a guest they would do, that's a recipe for a very disappointed customer. Fortunately, I did not choose to stay here just to lie in their room all day. I wanted to reside in a place that was close enough to the iconic Bourbon Street without being directly in the middle of the fun. Courtyard was perfect for this, I had just enough space to not be bombarded with partygoers or blasting music, with nearby cafés and souvenir shops to entertain me before sundown, when the party really gets started! The staff was generally kind; I can't say they were disrespectful in any way, but I really only spoke to them when I was checking in and out, so that's not a lot to go off of. Even so, they came off polite and that includes the barista who worked across from them at their indoor café. There's ample room on the ground floor to wait for your ride to pick you up, accessible ramps for those with disabilities, and complimentary flyers to show you the best spots in New Orleans. Aside from the stains on the bed, the room itself was good for a brief stay; complete with a hot shower, mini-fridge, desk, and couch, this was just enough to relax after a long night in bars and clubs. Overall, if your main priority is to stay out all day and night enjoying the culture of Louisiana's most popular city, then maybe Courtyard is the place for you. It's a convenient place to have some privacy and distance from the bustle of Bourbon Street, as well as all the other happenings nearby. However, if you can't stand the thought of possibly not having your room cleaned after all those fun nights, I'd say try a different spot. Courtyard may be unreliable, but at least they give you a comfortable place to rest your head.

Beds and rooms are comfortable and clean. The bathroom, not so much. Upon check in, we found a giant hair ball in the bathroom. The first night we found out the drawback of having a balcony on the 2nd floor - you hear everything and anybody going by, especially the streetcar. Thankful we packed earplugs!