I stayed here on a business trip. It is within reasonable walking distance to just about everything in New Orleans. The hotel staff was outstanding, intelligent, kind, and I formative. They went above and beyond to make sure all my needs were met and went to greater lengths to inform me of all that New Orleans had to offer. My room was clean and tidy upon arrival. I like the feel of the hotel, as well. It's very New Orleans in style. The bed was the most comfortable hotel bed I have ever slept on. All other hotels need to take a tip from them. I also want to mention how absolutely quiet this hotel is. I stayed a whole week and never once heard a peep. The silence was almost deadening, it was awesome! Overall, this was the most comfortable and best stay I've ever had at a hotel.

I recently stayed at the Cambria Hotel in New Orleans, and overall, it was a great experience. First, I want to recognize James/ the cat in the hat and Altenion (I know I probably butchered her name, and I'm so sorry I’ll make it up when I come back!). They were incredibly hospitable, funny, and provided excellent service. You can't teach customer service like that, people either have it or they don't. Having worked in the spa and hospitality industry for years, I can honestly say that this level of service does not go unnoticed. My room was comfortable and clean. The only issue I had was with the TV, which seemed to decide for itself when it wanted to work. That said, I really can't complain because every time I mentioned it, someone was there to help. The one thing that ruffled me was my experience at the bar. I won't go into great detail, but I was initially overcharged for a Lake Pontchartrain Margarita that was listed at $10. When I received my bill, it showed $15. Naturally, I asked where the extra $5 came from, and I was told and I quote that the listed price, was for the one without the Pontchartrain. I won't name the bartender because she knows who she is. I do appreciate that she corrected the bill, but I would have left a better tip had I not felt forced into an automatic $2 gratuity I know tips matter. Despite that experience, I want to give kudos to the staff, managers, housekeepers, and bellman for consistently delivering quality service. You don't have to stay at the Ritz Carlton or the Four Seasons to receive five-star treatment. Great service starts with people who genuinely care about what they do. Thank you again for a memorable stay. I look forward to returning.

I really really wanted to love this hotel. It had Haunted Mansion vibes and I heard great things about it but unfortunately, the beds were terrible, it was dirty, the bedding protective cover was too small for the bed, it was stained and overall dingy. We didn't want to complain because when we were checking in, a lady representative was complaining about another person calling the front desk and telling her the room was dirty and she was being very negative and rude about it. You could tell it was making the nice young lady in the front nervous and she was trying to focus on helping me so I didn't want to expose her to more. (See pictures though...very unacceptable.) Everyone else was a complete pleasure the entire time. From the restaurant crew to valet, shout out to Isaiah! Mrs. Sharon was helpful and pleasant and so were the other staff. The AC worked INCREDIBLY WELL, I have been to a lot of 5 star hotels and they had nothing on this AC system ? Shower was great, shampoo dried out my hair so bad. ? If this hotel was clean and the beds were newer and more comfortable, it would have been great. We woke up in pain every morning, asked for an upgrade or to be moved and she said all the beds were sunken in. ???? The restaurant down starts was delicious, best wings I ever had and the grits were great. However, skip the coffee and go to Nova across the street. I will add pictures so you guys can see everything we let slide...

Room is very clean and sheets are wonderful. Located very close the Lucy's and Ernst which are both great little places to eat and hang out. Service has been exceptional. We are Choice Privileges Platinums so this may effect our result but its a great place to stay!

First time staying here and it was an awesome experience. Arrived very late from a delay in my travel transportation and was greeted professionally and pleasantly by the overnight agent. The hotel lobby was clean and presented well. The elevator, the hallways and my room were all very clean and had a beautiful aesthetic. Everyone else I came in contact with from the breakfast team to the morning front desk team were all a pleasure. Will definitely stay here again as I pass through New Orleans often for work.

EDITED ON 3.3.26 Hi Eddie, Thank you for your response (below). I do believe you are mistaking me for someone else you spoke to, as we never were offered a move to a sister hotel, or a compensation (I know many on our hallway had no AC, so this mix-up is understandable). I spoke to several women at the front desk, but not you. As of this morning at 8am, I do thank you for refunding one night of our stay (and I got the invoice emailed at 8am). Because of that, I am changing my review from 1 to 3 stars, as I realize you do care. Please know that we never spoke though, and you are mixing someone else up with me, perhaps. Our volleyball team booked a block of rooms at Cambria for the Music City tournament due to its proximity to the convention center. I am not someone who typically leaves negative reviews, and I waited a week before posting this, but I feel it is important to share our experience for other families and teams considering their options. We checked in on Thursday, February 19, and immediately realized our room had no functioning AC. The front desk let us know they were fully booked and unable to move us. They kindly brought two fans, but no room adjustment or discount was offered. From Thursday through Saturday, the room was extremely hot and humid. It felt like a sauna, and it was genuinely difficult to sleep because of how heavy and damp the air was. Even running cold water caused condensation and steam at the faucet. I showed the front desk photos of the thermostat and the faucet, but again, no compensation was offered. On Saturday morning around 6:30 am, another volleyball mom called to alert me that there was a fire. My daughters were asleep and no alarms were going off. I stepped into the hallway and was met with visible smoke. I immediately woke my girls and our neighbors, and we exited in pajamas. We later learned the fire was in an adjacent building, not the hotel itself, but with smoke in the hallway and flames visibly touching the exterior of our building, I fully expected the fire alarm system to activate or at minimum receive communication from the front desk. No alarm ever sounded. We were eventually moved to a room with working AC on Saturday evening before our Sunday departure. While I appreciate that the staff members we interacted with were kind and clearly doing their best under pressure, the overall experience was disappointing. When a room does not have functioning AC for the majority of a stay, especially during a large event, I believe some form of compensation should be offered. Additionally, during high-traffic times like tournament weekends, the hotel appears underprepared. The gym had no water available, and the advertised “free coffee period” consisted of one staff member handling bar service and a single coffee pot, making it nearly inaccessible. I share this not to place blame on individual staff members, but to help other families and teams make informed decisions when there are many options near the convention center.

We had a lovely stay at the Cambria. Our room was very clean, the people that worked there were extremely nice and helpful. It was very quiet! And of course, we had a blast during Mardi Gras (without stepping foot onto Bourbon Street!). It is a beautiful city!

Excellent, safe location. The hotel is gorgeous. Rooms are very cool. Staff is so very nice, and very helpful. They really want you to have fun, and relax. We were very pleasantly surprised. We've never been to NOLA. Such a fantastic hotel stay our first time. Super easy walking distance to French Quarter, and WW2 museum. Close to the Mississippi River, shopping area, steamboats. It's all right here in my opinion. Just a beautiful hotel. If we're ever back in NOLA, this is where we'll be.

We stayed at Cambria on our first trip to New Orleans, the location is perfect to explore the heart of New Orleans. We appreciate the accommodations of being able to leave our luggage since we arrived before 3pm for check in & we were able to explore Canal St & go for a walk by the water in the meantime. Canal St, Bourbon St & French Quarters are all within 20mins from hotel. The service was great! We got the wrong room booked since it was through a third party and they resolved the issue within 15mins. The hotel did not have water all 4 nights we stayed there so we had to purchase our own. The restaurant in the lobby also did not have water and was closed 3/4 nights we stayed. Overall great hotel and service.

2nd stay here in 3 weeks. Love this little boutique hotel. Clean and has nice decor. The only complaint I have is there are no blankets in the room. The bed is comfortable as are the pillows. It would be great if they had a bed spread or blanket on top of the flat sheet and thin sheet cover Staff here are just wonderful. Be back next month.