Writing this as I’m currently staying here. We booked for three days I called a week ahead to confirm the reservation and to ask if there was any deposits I was told no but when we checked in it was $50 per night. when I called the day we landed and asked about check in someone said we can come at 3 when we arrived to drop our bags off they again said the same time so as we came at 3 it changed to 4. She said there was no availability and we have to wait when I explained to her what I was told multiple times a man approached and looked at the system and all of a sudden there was a room available. Going into the room it was nice went to the bathroom and there was a dead bug in there and hair on the sink. Today is day two without tv due to an outage that they said would be fixed by the morning and never was. When we went down to talk to someone at the front desk about the issue the large man just stood there texting on his phone while we stood there and completely ignored us so I walked away. Coming back to the hotel this is how we were greeted (picture below) after we walked in the same man on the phone was just swiping away not a hello or nothing just looked at us and went back to his phone how professional. So all together I wish I would have picked a different hotel closer to the square this hotel has been extremely mid and not worth the price.

Stayed at the AC Hotel New Orleans French Quarter (Room 407). The stay itself was fine until checkout. Before leaving, my wife moved the beds to ensure nothing had been left behind and discovered a significant accumulation of dirt, debris, and residue underneath both beds. The condition clearly showed that this area had not been cleaned for an extended period of time. This is not a minor oversight. It raises legitimate concerns about housekeeping standards and sanitation at a Marriott-branded property. We documented the condition with video and photos and reported it immediately to the front desk. I also followed up directly with hotel management and Marriott Customer Care. The response has been limited to a partial refund, with responsibility pushed to Expedia, and no meaningful acknowledgment of the underlying issue. I gave the hotel an opportunity to resolve this directly before posting publicly. I hope management takes this seriously and addresses the root cause, not just surface-level fixes. UPDATE: It has now been nearly two weeks since reporting this issue and posting this review. Aside from a one-night refund request through Expedia, there has been no meaningful follow-up from Marriott regarding the sanitation concerns documented in Room 407.

Cute hotel in a great location. Pros - great location, fantastic staff. Room was small (a bit tight for 2 people) with very limited shelf or closet space but functional and overall clean. Nice extras - hydration stations, small but adequate fitness center, onsite laundry, ironing board and iron. Cons - Rooms are noisy. You can hear pretty much everything from everywhere. Blinds don’t quite hold in the morning light so if you were out late, you do get a rude awakening. Bed is hard and pillows feel like they were stuffed with small potatoes. Sheets are scratchy. Bathroom was nicely updated with a good hairdryer and pretty decent shower supplies but had mold which makes me think they weren’t cleaned very well. I was able to get it off with a washcloth.

It’s taken some reflection before I could leave this review regarding my experience at this AC Hotel. Until this visit, seeing an AC Hotel was always a sign of dependability, I have typically been a loyal fan of the brand. For our last-minute Christmas getaway to New Orleans, booking here seemed an obvious choice. I would strongly urge others to reconsider. First, some practical feedback: Our room had a clear mildew smell. While the sheets were clean and I understand that things can go wrong occasionally, it was not a welcoming first impression. The building’s layout also requires guests to haul luggage up and down stairs after exiting the elevator - not a deal breaker for me, but inconvenient and something many travelers will want to know about. There is another elevator that did seem to go to where the rooms were, but it was not allowed to be used. Now, to the most concerning part of our stay. After a night out(as this is part of what that area of the country is known for), I found myself locked out of my room. Despite presenting my ID when requesting a new key (as I always do), the replacement key didn’t work at first. The front desk agent was very kind/polite and explained there was a system reset causing delays. Eventually, I was able to enter my room and get ready for bed. My reason for this complaint has nothing to do with the wait time, he explained himself and I had been drinking, I was fine and he was a lovely human being. I used the opportunity to eat some late night chicken... lol. Not long after arriving back at my room, a very tall male staff member let himself into our room. He then demanded I prove my right to be there by showing my key, startling both me and my (sleeping until then) friend. This was an extremely distressing and inappropriate way to verify guest identity - especially given that I’d already presented ID downstairs. It was a terrifying experience. I woke my parents who were traveling with us and in their own room, as we were now wide awake and my dad communicated with the front desk. We collectively decided to sleep for a few hours and see how we felt. The next morning, still feeling uncomfortable, we chose to check out early. The hotel did release my parent’s room from the reservation; and they only had to pay for 1 night of parking (operated by a third party but arranged through the hotel). My room and parking were not given the same consideration adding further frustration. My friend reached out as she realized this was trauma for me and was put in touch with Jamie, Director of Operations for that location with the property's management company (Concord Hospitality), hoping for a reasonable conversation and remediation. The responses she received were dismissive, citing company policy and systems reset as explanations and offering no genuine empathy for the intrusion or distress caused. She was told identity checks were necessary for security, yet at no point has it ever been appropriate, in all my years of hotel stays, for a staff member to enter a guest's locked room late at night and request identification inside the room - AFTER identification had already been presented. I am sharing this experience for the benefit of future travelers. It's not the lack of reimbursement (though that would have been nice). There are basic expectations for guest privacy and safety that were not upheld here, and the management’s handling of the incident did not reflect the standard of customer care I associate with AC Hotels or Marriott brands. Regrettably, I cannot recommend this property and based on the response, I question Concord Hospitality as well. The wait time was never the problem.

My flight from MSY to PHL was canceled because of weather and since I was already near New Orleans, I made a last minute reservation at the AC Hotel instead of staying at the Marriott in Metairie like I usually do. I'm sure running a hotel in the Quarter can be a challenge. Reading the reviews after I booked the hotel gave me second thoughts. But the team at the AC Hotel were professional and friendly. At check in, Taylor was amazing and remembered my name when I came back at 4 pm to check in after dropping my bags off at noon. The room was clean, bedding was comfortable, the shower was amazing and it was really quiet on the 8th floor. I’ve stayed at many AC Hotels in Europe (the original one in Madrid) and the US, and this one was comparable. You're only 2 blocks from the beginning of Bourbon Street - close enough to enjoy and far enough to enjoy. I think the street car that goes to the Garden District runs right past it. Breakfast was your typical AC Hotel euro-style buffet and it was pretty good. Look past the previous reviews. The manager reads the reviews and responds to both the positive and negative ones. Like I mentioned, it's not easy running a hotel in the Quarter, but I feel they're addressing all of the issues and doing a great job.

The fact I’m even spending my time writing a review for this says a lot. The hotel has the name AC and let me tell ya that our AC in the room was not was not it. Crank it down to the lowest and it felt like 75 degrees in the room. Maintenance said that’s the coldest it would get. I also bought a snack at the hotel where they have a sign that says candy and snacks are from $3-$10 and came to found out I got charge $13 for ONE snack. I also went to the front desk and asked for a trash bag and I was told a janitor would take it to my room. Never came to my room and came to find out there wasn’t any janitors working at the moment. So I went to the front desk again and asked for a trash bag and was told they couldn’t give me one because the janitors weren’t there and they are not allowed to give me a trash bag. Can someone explain that rule? Terrible experience, do not recommend

Lloyd provided absolutely outstanding customer service from start to finish. He was professional, attentive, and genuinely cared about making sure everything was handled perfectly. He answered all my questions with patience. It’s rare to come across someone who goes above and beyond the way he does. Truly 5/5 service

The location and the room was great. The front customer service was horrible. Taglor and Gage treated like us garbage. We paid to stay for 6 days but during the middle of our stay Taylor said that our reservation was for us to check out and come back the new morning to recheck in because it appears that their system split our booking days up. Our room that we had was empty for one night because of Taylor and his rude, areogrant behavior. Absoultely rude and neglience. He kicked us out in the middle of the streets at 10 pm with no where to go and tried to apologize to us. I'm not about to pay you 800 dollars for another night when I paid you almost 1800 dollars. I will never stay at this hotel ever again as long as Taylor works there.

So I would have liked a microwave and the laminate floors are kinda destroyed near the bathroom door but the attention to detail is phenomenal! The towels are full size, the outlets are not worn out, there are tons of USB A outlets, the coffee bar in the room has actual creamer not powder packets, and the mini fridge is designed to not only fit to-go containers but 2liter bottles and wine bottles. I had champagne, prosecco two red wines, bottle of OJ for mimosas, to-go container, a pizza box, water bottles and seltzers in this tiny little fridge that's super cold not barely cold like some hotels. The under-glow lighting so you can see at night to pee was great! The shower door opens inward, the shampoo and body wash actually lathers up nice and works, there's an actual shower wand! Rainhead and shower wand so you don't have to get sprayed with cold water turning on the shower. You can reach the towels from the shower when you're done and wet, water doesn't just pour out from under the door onto the floor.....not the nicest room I've stayed in but pleasantly surprised with the little details

Location was great. Close enough to walk to French Quarter. The ice machine needs a descaling and this was the toilet noticed upon doing a light cleaning the next morning….disgusting! Male Front desk staff very rude our last night, however the manager was very apologetic and willing to make it right. Upon check up Taylor was an absolute representation of how you should be treated where you CHOOSE to stay. I will not stay at this Marriott location again.