I stayed at Aloft as part of a class trip over 4 days the second week of May and we could not have asked for a better time. Everyone at the hotel was acomodating to everyone on our trip. The front desk, kitchen, bar, room service and all staff were kind and helpful, rooms were very clean, location is great. I would stay here again and have recommended it to anyone who asked how our trip was. Thank you so much to everyone at Aloft New Orleans!

The Aloft is exactly what I look for in a downtown hotel! The vibe is high-energy, modern, and very tech-friendly. We loved spending time at the W XYZ bar in the lobby—the cocktails were great and the live music set the perfect mood for the weekend. The room was sleek with a really comfortable platform bed and a great walk-in shower. 5 stars for the style and the fun, social atmosphere!

My stay was awesome, I celebrated my 54 birthday on today, along with my wife who also celebrated being 3 year cancer free on today. The hotel is awesome, friendly, fun atmosphere. The staff, was awesome, Malayala at check in, she was very professional and made our check in a great experience. The young lady that worked the front desk, Kenyean!! She was so pleasant, she made our chill time in the lobby so joyous and fun, we were greeted with a smile each time we came in contact with her. KENYEAN IS VERY PROFESSIONAL AND DOES HER JOB WELL, SHE REALLY MADE OUR BIRTHDAY/ANNIVERSARY STAY A GREAT ONE? OMG!!! AND THE FOOD AT THIS HOTEL! THE ALOFT, IS THE BEST!!! MY MAN TAHJ "TJ" IS THE BEST, we had the burgers, pizza, and lemon pepper wings and everything was DELICIOUS!!! Plus this young man TJ was so Polite and friendly and helpful. Truly was a blessing to encounter them all on our stay. I told them We definitely will be back because of the hospitality? Also, thanks to the general manager, tyrin for taking the time to greet us and even snap a group picture for us?

Zero issues! I arrived a little worried bec I read recent negative reviews but we had a great experience from the start. Arrived earlier than check in time & they were able to get us into a room. Friendly bar staff, plenty of food options in the lobby area. Vallet staff (Troy) was cool & hard working. Location close to everything. Great food options near by. Rooms are spacious, quiet- no dressers/drawers, but plenty of room to keep our suitcases out of the way. TV was easy to control. We went as a family with 2 young daughters. They enjoyed it too, had fun at the pool on the last day. Recommend and wouldn’t mind staying there again.

I wasn’t overly impressed with my stay here. The staff is friendly and we were able to get what we needed out of the stay. The valet crew is amazing. Great view. The lighting in the room was 2/10. One lamp for the entire room, very difficult to see (and I have great eyes). The rooms are HOT!!! The shower head sprayed water in every direction but where needed and the water did not drain properly, leaving us standing in shallow water most of the shower. Location was great for getting anywhere in the city. 3/10 and probably wouldn’t stay again.

The staff here is great! Always friendly and very helpful. The rooms are just ok, thin walls and no soundproofing make it tough to sleep without earplugs. Love the location, but would not stay here again due to the noise levels.

I arrived in New Orleans close to midnight after a long international flight, and Kaylyn at the front desk of Aloft truly made it a phenomenal welcome. Despite the late hour, she greeted me with genuine warmth and energy that immediately lifted my spirits. As a lovely Mardi Gras touch, she even gave me beads — such a small gesture, but it made my arrival feel festive and special. Kaylyn also took the time to share helpful advice on food spots and must-visit attractions, which made navigating the city much easier for a first-time visitor. Her professionalism, kindness, and enthusiasm turned what could have been a tiring check-in into a memorable start to my stay. Thank you, Kaylyn, for setting the tone for a wonderful New Orleans experience.

I recently stayed at Aloft New Orleans Downtown on Baronne Street, and unfortunately, my experience was very disappointing. I originally booked my reservation with the option to pay at the hotel, but my reservation kept getting canceled multiple times. After dealing with that frustration, I finally went ahead and prepaid the required amount prior to arrival just to secure the room. Upon check-in, I was informed there would be a $150 hold placed on my card. This was never disclosed to me prior to booking. In addition, parking is valet only and costs $50 per day, which is charged directly to your room. You didn’t even have the option to pay for the parking separate from the room. These unexpected charges were frustrating, especially after already dealing with reservation issues. Once in the room, the experience only got worse. There were no towels available, and the water pressure was extremely low making it nearly impossible to shower. After driving five hours from another state, I was looking forward to relaxing, but I couldn’t even properly shower. When I contacted the front desk, no staff member was able to resolve the issues. I was simply told that a manager would assist, but there was no immediate solution offered. The refrigerator is located in the bathroom area. I paid extra for a room with a city view and the room I was assigned was views of buildings. Also the lock did not lock on the door you could only use the security bar which is definitely a safety hazard. The bathroom door does not fully close when you need the privacy of showering or using the bathroom. Overall, I would not recommend staying at this hotel. I should have trusted my first instinct. After a long drive, the last thing anyone wants is to deal with reservation problems, surprise fees, and basic room issues that prevent you from even being comfortable. Very disappointing experience. DO NOT book at this hotel. I couldn’t wait until it was time to check out due to the inconvenience of all of this. NEVER again!!!

This is one of the best hotels that’s I’ve stayed in NOLA! This will be my go to hotel from this point on. The Guest experience, is nothing short of exceptional. The staff was great! They represented the true definition of hospitality. Courteous and Professional! I lacked nothing! I even managed to break my cell phone charger and one of the kind employees at the front desk allowed me to use her charger. To the management team: Please acknowledge Makayla Gandy and Kenyeah Hill for the exceptional service the provided!!!! Thank you ladies!

The location is great. It is just a few blocks away from the outside noise of all the night life here. The service was friendly, but average for Nola. The room configurations were odd. Not much natural light. There was no way to keep a night light on near the bathroom without affecting the sleeping area. Some rooms are very noisy. We were a few rooms away from the elevator, but could hear it clearly going up and down all day/night. At least one of the elevator had doors that were very loud opening and closing that echoed down the hallway. The HVAC is also loud when turning off and on. We needed to ask for facial tissue and shower soap, as both were basically out.