We loved our room and the convenience of location to everything we wanted to do on our trip. The staff was nice except for the man who was at the valet when we dropped it off. When we first dropped our car off at valet and went to take it out for the night they didn't leave a valet tag on the key chain. When we brought it back for the night we explained no one ever attached a valet tag to it. We were awoken at 1 am with a couple knocks on the door from the valet service. We didn't answer it and they slid an envelope under the door with a new valet tag and a note saying to not take our tag off our keychain. When we were checking out and went to valet to pick up the car the guy asked if we got his note and said yes and explained again we never had one originally attached to my keys. He was really nice and all but I don't think it's appropriate to knock on someone's door twice at 1 am, it could have just been slid under the door like he did. Overall a good stay but felt that was odd.

I want to first address the things I did not like about the hotel. The bellhops at this hotel are unhelpful especially for a hotel with this supposed caliber. When we parked our car in front of the hotel no one came out to help with our bags because they were busy talking to other staff inside. They offered to help with our bags once I introduced myself then after I mentioned I will be self parking they did not bother helping my partner and our toddler with our bags. We ended up getting trolley ourselves and bringing our own bags upstairs. When we were leaving the hotel they didn’t not offer to help with our bags they just watched us. The facility is out dated and you can hear everyone outside your door. There was a girl’s basketball tournament in town and the players happened to hangout in the hallway and I could hear their whole conversations late into the night from my bed. The location is excellent and in the morning there was a complimentary coffee/tea station which was nice. The service was lacking and not up to par what you would expect at a higher end hotel. I was not impressed with my stay there.

This was my first time in New Orleans and I was there for my bday, which my mom casually mentioned to Ms. Beverly, and Ms. Beverly went above and beyond to coordinate a sweet gesture for me. It was such a sweet and thoughtful gesture and that I had to go downstairs to thank her and she gave me the warmest hug like I had known her for years. That, alone, made this hotel worth the 5 stars because you want to feel comfortable when you’re home away from home; and Ms. Beverly did just that. The valet attendant who took our luggage to our room on Wednesday, the 20th around 4 pm, he also worked on Friday,I think his name was Daniel (?) was great too. The front desk attendant, Demetrice, was great and remembered my convo with her about a book store that I wanted to visit. Blair, the valet attendant, was also quick to help in giving directions. The attentiveness of these people meant everything. Lastly, the shrimp po’boy from the restaurant downstairs was delicious. The entire staff that we encountered, even the ones we didn’t like housekeeping, were amazing but I just had to highlight the staff: Ms. Beverly (front desk), Demetrice (front desk), Daniel (?), I hate that can’t remember his name -valet attendant on May 20th and May 22nd, and the rest of the valet crew. Will definitely be the hotel that I stay at when I come back to New Orleans. Thanks again, Ms. Beverly! -Adrienne M.

????? Exceptional Stay – Truly Felt Like a Queen I stayed at the Loews Hotel on Poydras Street for a nursing conference this weekend, arriving late Friday night and leaving tomorrow—and I can honestly say this has been an exceptional experience from start to finish. The room is spacious, beautifully maintained, and incredibly comfortable. Housekeeping has been outstanding—every day I came back to a perfectly refreshed room. The bathroom setup alone feels like a spa, with both a soaking tub and a walk-in shower. The indoor pool area is warm, peaceful, and inviting (a perfect way to unwind after long conference days), and the overall atmosphere throughout the hotel is just elevated. Even the lobby—down to the scent—feels welcoming and well cared for. What truly makes this place stand out is the staff. Every interaction included eye contact, a smile, and genuine friendliness. That level of consistency says a lot about the culture here. And the view… waking up to the Mississippi River and catching the sunrise was absolutely beautiful. I genuinely felt taken care of the entire time—like everything was just a little bit above and beyond what I expected. I would absolutely stay here again and highly recommend it to anyone visiting New Orleans.

I recently attended an event at Loews New Orleans Hotel and had a really great experience overall. The meeting spaces were impressive—everything felt clean, modern, and well laid out. The rooms were comfortable without feeling cramped, and a few of the spaces had big windows that brought in a lot of natural light, which made a long day of sessions much more enjoyable. It was also easy to move between rooms, and there was plenty of space outside the meeting areas for mingling during breaks. The catering was honestly one of the highlights. The food didn’t feel like typical “conference food”—it had a lot more flavor and variety, and you could tell they incorporated some local New Orleans touches. Everything I tried was fresh and well-prepared, and the portions were solid. Even the coffee and snack breaks were done really well. Staff were friendly and kept things running smoothly without being intrusive, which made the whole event feel organized and relaxed at the same time. Overall, as an attendee, I thought Loews New Orleans Hotel did a great job. Between the comfortable meeting spaces and the surprisingly good catering, it made for a really positive event experience. I’d definitely be happy to attend another event there.

We had a wonderful stay! The location was very convenient, the room was spacious and comfortable, and the food and drinks were excellent. The team members were incredibly attentive, friendly, and helpful, which made our experience even better. We would definitely stay here again!

My stay at the Loews Hotel New Orleans was nothing short of exceptional. From the moment I arrived, everything felt elevated yet welcoming, striking the perfect balance between luxury and the unmistakable spirit of New Orleans. The rooms were spacious, beautifully designed, and incredibly comfortable, with thoughtful details that made it easy to relax after a day out in the city. The views were stunning—whether overlooking the river or the city skyline, it was the kind of view you actually pause to appreciate. The food and drinks were another highlight. Every meal was fresh, flavorful, and well-prepared, and the bar offerings were just as impressive. Great cocktails, a relaxed but vibrant atmosphere, and live music that truly captured the soul of NOLA made spending time in the hotel feel like part of the experience, not just a place to sleep. What really stood out was the overall vibe. The music, the energy, and the ambiance all came together to create an authentic New Orleans feel while still offering a refined, upscale environment. It felt lively without being overwhelming and luxurious without being stuffy. If you’re looking for a hotel that offers comfort, incredible views, great food and drinks, and a true New Orleans atmosphere, Loews is absolutely the place to stay. I would gladly return and highly recommend it to anyone visiting the city.

Hannah was the most amazing bartender I had ever had. She was personal, and helpful with founding myself around town. Hannah gave recmommandedations to events happening around town. She really made us feel like we are at home. Would recommend this place to anyone coming close this area.

I'll start by saying, the location was great & some staff very friendly. The front desk could use some help when it comes to customer service. On our first day. Our rooms weren't ready. They didn't have sheets ready, so weird. Other guests were waiting as well & indicated they were told sheets were also an issue We we issued a $75 food & beverage voucher for the inconvenience which was nice but never showed up on my account & I had to ask that it get applied at check out. On the 2nd day I woke to use the restroom only to see a roach in the bathroom. I called and was told they would spray the room & they were all booked up and couldn't move us. We left at 9am & because my son has severe allergies I had to be out of our room for hours. Nobody ever called to give me a status, I called & was transferred to about 5 people before being told my room "should" be ok to return to (such a reassuring response). Never received an apology for the inconvenience. Zero customer service actually. I've never had to leave a hotel room to have it sprayed for bugs in my life. Needless to say we were uncomfortable our entire stay, especially after being out of the room for hours only to come back and find the roach in the bathroom still very much alive & well! Then there was a previous guests bra left in the closet. Hope its removed for the next guest. The bathroom was falling apart, tiles coming lose. For the price we paid I was hoping to at the very least not share my room with a roach. I would never recommend or stay at this lowes location ever again if any for that matter. At check out the man at the counter acted like he was doing me a favor. Very cold, dismissive and robotic. I honestly made it a point to write this review before I got on my flight back home thats how posses I was. Lowes should do better.

Hotel is ok. Security is good since they lock doors after 10pm I think and we need to use access card to enter. Elevators are accessed via card only at all times. Valet is not very easy, wait times would be very high, under staffed I guess. Location is perfect and walkable for attractions like Riverwalk, Jackson square etc. Staff are ok. Room space is good. No microwave. Bathrooms need remodeling. Sync and tub makes a lot of noise. It feels more of a 3/3.5 star class than a 4 star. We stayed 2 nights and there was no room cleaning, so I am guessing it wud be alternate days.