My wife and I recently stayed at the Ceasars New Orleans ,just before our cruise.Check in was smooth.The room was awesome. My wife and I was blown away. First of all let me rave about the staff.The young lady who checked us in,her name was Areme.was polite,courteous and first class.I don't know her position. But the young lady deserve a raise and a promotion. Also the doorman Larry was awesome. Along with Larry.Kerry and Mark.i give props to all the awesome workers.They exemplified customer service. They made us feel welcome and at ease.What an awesome staff you have at Ceasars New orleans. When im back in the Big Easy. Ceasars New Orleans is my choice of Hotels.I had a great 5 star experience.

To the Management Team at Harrah’s New Orleans, I wanted to take a moment to recognize one of your employees for providing exceptional customer service during my stay. On the night of July 24, 2026, I arrived very late after missing my flight. To make matters even more stressful, I initially went to Caesars Hotel before realizing that my reservation was actually at Harrah’s. By the time I made it to Harrah’s, it was around midnight or shortly after. I was exhausted, frustrated, and honestly a little overwhelmed. The lobby was busy, and the line was long. Many guests had clearly been out celebrating all day—they were hot, tired, frustrated, and some were loud and rowdy. Despite that, the customer service representative helping everyone, Kenneth, remained calm, patient, and professional with every single guest. I watched him handle difficult situations with kindness and composure, never losing his patience or allowing the circumstances to affect the way he treated people. When it was finally my turn, Kenneth greeted me warmly. He noticed it was my birthday weekend and wished me a happy birthday, which immediately made me feel welcome. He listened to my request to be close to an elevator and made sure I received a room that met my needs. I absolutely loved the room he assigned us. In today’s world, it’s easy to recognize poor customer service, but I think it’s even more important to recognize outstanding customer service. Kenneth embodies exactly what hospitality should be. No matter how difficult the night became, he maintained a positive attitude and treated every guest with respect and genuine kindness. Unfortunately, I didn’t get his last name, but he was working the front desk around midnight on July 24 into the early morning of July 25. I sincerely hope this message reaches him and his supervisors. Employees like Kenneth are the reason guests return. I only hope the rest of your staff strive to provide the same level of professionalism, patience, and care that he demonstrated. Please thank Kenneth for making what started as a frustrating travel day end on such a positive note. He truly made a lasting impression, and I hope he receives the recognition he deserves. Sincerely, Kennisha Morgan

We ended up in New Orleans by default but it was a GREAT EXPERIENCE!!! We stayed at Harrah’s hotel and casino which was connected to Ceasers. We played daily in the casino and our waitress was Nikki! She was AWESOME!! She kept the drinks coming and we really enjoyed ourselves! The food at Emerils was soooo good! We didn’t have to travel far for good quality food! We did also eat at Luxe cafe and it was AMAZING!!! We also ate at Meero’s kitchen for late night food. When I tell You tell you it was slapping!! Babyyyyy it was sooo good and reasonably priced and fresh! We will definitely be back to the French quarters for sureee!! ?????? This has been better than home away from home!! ???? The only thing I didn’t like was that Harrahs’s rooms don’t have microwaves. We spent good money on food but could not reheat it! Other than that everything was GREAT! ?

During our stay, we experienced several maintenance issues with our room. The hot water was inconsistent, with the water remaining only lukewarm at times and often becoming completely cold, making it difficult to shower comfortably. Additionally, the shower drain did not drain properly, resulting in water backing up during use. Deaundra at the front desk concierge at Caesars New Orleans provided an absolutely outstanding experience. Traveling with a large group is never easy, but Deaundra handled every request and concern with professionalism, patience, and genuine kindness. No matter what we needed, they were able to accommodate our group and made the entire check-in and stay so much smoother. What stood out the most was Deaundra's positive attitude. They worked diligently through every situation with a smile and made us feel like valued guests from start to finish. Their exceptional customer service, attention to detail, and willingness to go above and beyond truly exceeded our expectations. Deaundra was a 10 out of 10 in every aspect. Caesars New Orleans is fortunate to have someone so dedicated representing the hotel. Based on the level of leadership, professionalism, and commitment they demonstrated, Deaundra absolutely deserves consideration for a higher management position. Thank you for making our group's experience such a memorable and enjoyable one. We will definitely be returning because of the outstanding service we received.

We were a family traveling in New Orleans. Service and Hospitality was great and very clean. Very nice casino. The only issue we had was to get to shops and restaurants we literally had to walk outside and around the building. Which we did in the rain and my daughter slipped on a storm cover. She's okay but passage through or around casino would make sense.

We were in New Orleans for my first time celebrating our 25th anniversary! There was an issue with our room but Jerry and Nick took great care of us. We reserved a river view room but due to the mix up we got a suite instead! That was pretty amazing! Thank you Jerry and Nick for taking care of our situation and making it an exceptional experience! I highly recommend staying here. Great location and awesome staff!

We have been here twice and going back for a 3rd time in Late July. We really enjoyed the laid back atmosphere compared to the Las Vegas Caesar’s. Vegas Caesar’s isn’t bad but it’s Vegas. The location is top notch, you can walk to bourbon street and a short uber or pedicab to the superdome. The staff is friendly and approachable. You never feel like it’s a transaction based on your casino spend regardless of player level. Wendy from Scotland in particular at the video poker bar, can’t remember which one, was a delight and a highlight of the trip. Everything seems really new in the Caesar’s tower. The second time we went we stayed in harrahs and my only gripe is that the room was dated and the hot water didn’t work, although we actually enjoyed the location a bit more, especially Ruth’s Chris and the nearby sports bar. For a Caesar’s rewards member who lives on the east coast, this has been a great destination and a major reason I will stay a long term Caesar’s player.

I recently stayed at Caesars in NEW ORLEANS first thought was what a beautiful hotel.This was a family trip wife granddaughter and son and brother and friend our mode of travel from delaware is motorcycle,we were met with you cannot park here,we only wanted to check in,other people arriving by cars were allowed to park go inside and register then we were told 15 minutes or we will tow the bikes.Total DISCRIMINATION because of our mode of transportation. The valets were very polite and apologized for harsh treatment,so it has to come from management. This should not happen at a new hotel that is supposed to provide excellent customer service to their guests.

if you are compairing to Vegas, it's not. While I'm showering it loses water pressure drops to a trickle about 20 times. I mean a loud thump and it's all but out. Very different. Never received text for front desk service. Definitely don't dust, the head boards have a good dusting on them. Both the shampoo and body wash gel was empty. We had to have staff come fill the body wash. Asked for the shampoo and they gave us samples. Got a house keeper to fill it the one day then. Tried to buy a hot dog at lucky dogs and they sold the last one and where done for the night Coming from the room you need id every time to walk through the casino, they must run it through their computer every time. Which is a pain, otherwise the only thing you can do is lobby and out the front door. Casino is fairly small if you compare to Las Vegas, Friday and Saturday seem to be the good nights. Went to the steak house, slightly over priced for what you get. I've had better steaks at dive bars. You'll definitely have issues with the card readers for the slots and kiosk. Do not go to the lobby store, it's over priced. Went twice not thinking. It's over $5 for a 20oz soda. It's $3 on the floor vending machine. Just got back to our room for a quick break, even though the door has the tag on it and when checking in we told them we didn't want any turn down services, we walk into our towels missing, beds made, dusted the head boards(cause they read the review last night) and some personal items moved around. But the price for a room is really good for members.

Im just now posting my review. From my stay there. I can honestly say it was the worst. I had booked a room in the newer hotel, which was the caesars part. But when I arrived they were directing most people to the other building, the harrahs older hotel building. It never fails that everytime I go to Nola they stay over booking hotel rooms on purpose. My stay at the older building the smell was atrocious. It reeked of sewage my entire stay. They did nothing to accommodate for it. Not even bottles of water which I thought were compliments for the room. The staff were just as rude. When I asked for a some bottles of water, they told me I had to walk across the street and get it from the casino for free. I said, I thought water came with the room and I was told no. It was just an all around bad experience. Caesars this is one property that I wouldn't visit if my life depended on it. Homeless people coming up to you in the front entrance of the building begging, sitting on the benches. I was taught plz and thank u can go a long way. Not there. No matter how polite I was when I approached staff in the front desk. They stayed angry and rude. Maybe it was because of the smell and constant complaints. I don't know . I just won't be staying there anymore