We were in New Orleans for my first time celebrating our 25th anniversary! There was an issue with our room but Jerry and Nick took great care of us. We reserved a river view room but due to the mix up we got a suite instead! That was pretty amazing! Thank you Jerry and Nick for taking care of our situation and making it an exceptional experience! I highly recommend staying here. Great location and awesome staff!

We have been here twice and going back for a 3rd time in Late July. We really enjoyed the laid back atmosphere compared to the Las Vegas Caesar’s. Vegas Caesar’s isn’t bad but it’s Vegas. The location is top notch, you can walk to bourbon street and a short uber or pedicab to the superdome. The staff is friendly and approachable. You never feel like it’s a transaction based on your casino spend regardless of player level. Wendy from Scotland in particular at the video poker bar, can’t remember which one, was a delight and a highlight of the trip. Everything seems really new in the Caesar’s tower. The second time we went we stayed in harrahs and my only gripe is that the room was dated and the hot water didn’t work, although we actually enjoyed the location a bit more, especially Ruth’s Chris and the nearby sports bar. For a Caesar’s rewards member who lives on the east coast, this has been a great destination and a major reason I will stay a long term Caesar’s player.

I recently stayed at Caesars in NEW ORLEANS first thought was what a beautiful hotel.This was a family trip wife granddaughter and son and brother and friend our mode of travel from delaware is motorcycle,we were met with you cannot park here,we only wanted to check in,other people arriving by cars were allowed to park go inside and register then we were told 15 minutes or we will tow the bikes.Total DISCRIMINATION because of our mode of transportation. The valets were very polite and apologized for harsh treatment,so it has to come from management. This should not happen at a new hotel that is supposed to provide excellent customer service to their guests.

if you are compairing to Vegas, it's not. While I'm showering it loses water pressure drops to a trickle about 20 times. I mean a loud thump and it's all but out. Very different. Never received text for front desk service. Definitely don't dust, the head boards have a good dusting on them. Both the shampoo and body wash gel was empty. We had to have staff come fill the body wash. Asked for the shampoo and they gave us samples. Got a house keeper to fill it the one day then. Tried to buy a hot dog at lucky dogs and they sold the last one and where done for the night Coming from the room you need id every time to walk through the casino, they must run it through their computer every time. Which is a pain, otherwise the only thing you can do is lobby and out the front door. Casino is fairly small if you compare to Las Vegas, Friday and Saturday seem to be the good nights. Went to the steak house, slightly over priced for what you get. I've had better steaks at dive bars. You'll definitely have issues with the card readers for the slots and kiosk. Do not go to the lobby store, it's over priced. Went twice not thinking. It's over $5 for a 20oz soda. It's $3 on the floor vending machine. Just got back to our room for a quick break, even though the door has the tag on it and when checking in we told them we didn't want any turn down services, we walk into our towels missing, beds made, dusted the head boards(cause they read the review last night) and some personal items moved around. But the price for a room is really good for members.

Im just now posting my review. From my stay there. I can honestly say it was the worst. I had booked a room in the newer hotel, which was the caesars part. But when I arrived they were directing most people to the other building, the harrahs older hotel building. It never fails that everytime I go to Nola they stay over booking hotel rooms on purpose. My stay at the older building the smell was atrocious. It reeked of sewage my entire stay. They did nothing to accommodate for it. Not even bottles of water which I thought were compliments for the room. The staff were just as rude. When I asked for a some bottles of water, they told me I had to walk across the street and get it from the casino for free. I said, I thought water came with the room and I was told no. It was just an all around bad experience. Caesars this is one property that I wouldn't visit if my life depended on it. Homeless people coming up to you in the front entrance of the building begging, sitting on the benches. I was taught plz and thank u can go a long way. Not there. No matter how polite I was when I approached staff in the front desk. They stayed angry and rude. Maybe it was because of the smell and constant complaints. I don't know . I just won't be staying there anymore

I didn't stay in the hotel, but visited the casino for the first time. The PizzaCake staff was downright rude. The cashier refused to acknowledge us two times. The first time he completed the order for the customer in front of us and then ignored us while talking to the pizza makers for what seemed like 10 minutes. We gave up after he didn't make eye contact or indicate that he would be right with us. We wanted to get something to eat before entering the casino, so we circled around the food court and went back to try again. Once again he refused to greet us and continued talking to his coworkers. Finally, I raised my hand and said we are customers and would like some pizza. He begrudgingly came over and took our order without saying a word...no apology or welcome or can I help you, and certainly no thank you after we paid the bill. Sadly the pizza was very good, but the customer experience awful.

Overall: Pretty Disappointed. We stayed at Harrah's Friday-Sunday. Room/Hotel - Was decent. Was not updated, no USB-C chargers, very dark room. The sheets had a stain. We never got the body wash in the shower filled. Our used towels from Friday night were taken late Saturday but not replaced with new. Saturday morning into the early afternoon the hotel only had 1 out of 6 elevators running. Close to 30 minutes we had to wait for an elevator, and even then we were forced to go all the way to the top (another 16 floors) before getting down to the lobby. Caesar's Casino - Not a single hand sanitizer dispenser anywhere. No bottles at any counters, no dispensers by any restaurants. Trash that we had noticed at a machine Friday night, was still there Saturday afternoon. Caesar's has the casino facilities severely understaffed, causing LONG waits for food, the cashier cage etc. Many of the slot machines had at minimum no sound, or were down completely. Leaving - After about a 10 minute wait for a valet to acknowledge us, we approached one who said he'd call in our pick up. After almost 45 minutes, I had to search out a cashier who still had our keys in the office. So our vehicle pick up had never actually been called in to begin with. The staff that are there are nice and there are plenty more things that could've been worse. But overall we were not impressed.

Our recent trip for my wife’s birthday at Caesars New Orleans was a complete success! The new Caesars Tower exceeded all our expectations. While the room was great, the stay was made perfect by a front desk associate named Markia. She did an AMAZING job and helped my family and I several times throughout our trip. I highly recommend staying there just for her second to none service! Great job and see you soon Markia!

Overall this is a great place to play and stay. We stayed in the Harrahs building (1215). The water pressure was an issue when the hot water was turned on and overall I feel the hotel could use a deep clean. Just grime build up noticeable in many places but we would stay again due to the location and overall ambience.

I came and visited Caesars New Orleans through a charter offer and let me just say how impressed I was. The hotel room was beautiful. The location is great and so easy walkable to the French Quarter. I want to specially call out Mylinn at the front desk. I asked about my options for a late checkout since the charter flight wasn’t until 7:55pm. She was able to comp me another night and move things around so my friend and I could sleep longer and stay in the room until we had to head to the airport. She did so with a smile and no questions asked. This whole experience has been incredible. I’m definitely a loyal customer now, based on the cleanliness of the room, the accommodations of the staff, and Mylinn’s professionalism and customer centric service. I’ll definitely be back!