If I could give this hotel negative stars I would! I recently traveled to New Orleans from Florida for my birthday. Our stay was booked earlier in the week. Our stay was supoosed to be 4/11/2026-4/13/2026. We arrived on 4/11/2026 around 7:30pm. When we arrived, we were greeted by a lady at the front desk who asked us if we were checking in. We said yes and gave her the name for the reservation. The lady grabbed two pieces of paper and told told us that unfortunately the hotel double booked and they did not have a room for us. We checked our phones for a phone call, text message and email to see if we were notified or contacted about this but we weren't. I explained that we had been traveling all day and all we wanted to do was check in, drop our bags off and go eat because we were hungry. She said we could not do that because there wasn't a room for us. When I asked why weren't we contacted, the lady said she didn't know. I asked if I could talk to a manager and she explained that he was upstairs checking rooms but should be down soon so we waited. Shortly after, a man came to the front desk. I asked him if he was the manager and he said yes. I asked him if there were any rooms available and he said no. I asked him why weren't we contacted since we had a reservation and he also said, "I don't know." To make matters worse, they did absolutely nothing to try and accommodate us for the inconvenience. They didn't even try to find us a room at another hotel or attempt any type of assistance. Both of their attitudes were nonchalant and as if they didn't care or couldn't be bothered. Thankfully I called the Hilton and they were able to find a room at one of their hotels on St. Charles. The Hilton provided us with excellent customer service and even comped us a $75 food voucher for the inconvenience of your establishment. I would never stay at the Moxy let alone recommend anyone to stay here.

I’m still waiting on fresh towels! I wish I could give it no stars. No fitted sheets on the bed. The hot water literally trickled from the sink. We went to get food around 2:30am and the service was trash. The bartender was dry and rude. The wings and fries were microwaved. Liked the aesthetic, hated everything else.

As an elite member who travels frequently, this hotel is is the worse one I have stayed at. Only one elevator was working during our stay, and there was no ETA on when the other would be fixed. That meant waits of up to 30 minutes just to get downstairs or back to the room, which was incredibly inconvenient. On top of that, the AC in the lobby was out the entire time we were there. We also had to switch rooms because our original room smelled like a sewage backup, and that process was slow and frustrating. Unfortunately, I would not recommend staying here. This brand is usually much more reliable, but this location felt worn out, poorly maintained, and not very clean.

First & foremost it was a lil different from the hotels I've stayed at. I had three windows & a view of the streets surrounding hotel. I ask for hangers & was brought extras. Joshua, the front desk manager & Elisha, the Housekeeping manager were very accommadating to our requests & very pleasant & professional. Thank you!!!

Best part of stay was Josh. He was very friendly and helpful. I felt the hallway and entrance were a bit dirty. The room was 2 queen. No mini frig. Only a card table chair to sit on. Bathroom was shower only and toliet - sink was outside bathroom. The ice machine did not work on our floor. About half the lights were not working in the elevator. Valet parking was offered but we opted for 24hr parking garage for $25/day just across from hotel. This is better option if not using your car during stay.

We stayed from tuesday to saturday on mardi gras weekend, the staff was super nice, there are plenty of good restaurants nearby, the room was clean and ample. It was far enough from the craziness of bourbon st. Also the price was unbeatable. Would definitely recommend staying here. I dont understand the picky reviews.

If I could leave a negative star for this hotel, I would. Do NOT stay here!!! Do not believe the pictures you see online. Rooms are run down, dirty, with broken window shades that won't go down, broken plug in outlets, broken charger outlets by the bed, but the worst is absolutely no heat in room during the worst cold snap of the year. Our room was consistently below 60 degrees for the whole stay. We had to sleep in two layers of clothes and under multiple blankets. They said maintenance would go up and fix it, that never happened. After reporting it, in good faith I believed them. But as I sat in the lobby trying to warm up and work and charge my devices over the 3 hours that I was in the lobby the "maintenance" man never once left the lobby. Then by the next day, multiple other customers down complaining that their heat did not work either. The refrain was always the same, maintenance will come look at it. When we complained to Marriott, the hotel gave us a paultry 5000 points credit, pathetic. We weren't asking for a full refund, but that offer was actually insulting after all of the issues with the hotel.

Stayed here with 2 of my friends. I give it a 4/5. Location was great. Not too far from the happenings of the French Quarter but close enough to walk. The staff were great. However. The room was interesting. The shower was a rainfall shower head. So thats a nice feature. Beds were comfortable. Spacious enough for 3 people. Interesting tidbit. The hotel doesn't have a microwave, fridge, or continental breakfast. Which is interesting because its usually an amenity. We came during one of the coldest weekends. Heating was not working. It was colder inside the room then outside. We had extra blankets given but we were still cold. Would I stay here again? Probably not just because of the lack of continental breakfast option and mini fridge.

The name says Moxy by Marriott, but it’s more like Moxy by Temu. Unprofessional and extremely rude staff. Irresponsible and arrogant management. They will gaslight you, lie to your face, taunt you to file a complaint “because HR won’t do anything”. And even after your stay they will continue harassing you. You’ll be better off staying literally anywhere else. The facility itself is located very central. King room was small and a little bit claustrophobic Beddings/bedsheets are very thin and worn out. Decent pillow and mattress softness. Great water pressure in bathroom. I’m not a fan of sink in the room but that’s the new norm for not-so-budget B&Bs I guess.

My first moxy stay was in Boston MA, and it was absolutely fantastic!! Staff was amazing, rooms were super cool and clean, the whole atmosphere of the hotel was awesome, highly recommend. But the CLEANLINESS of this hotel is atrocious!! There’s bleach stains all over the carpet in the hallways, there’s mold and mildew in the shower and sink, the downstairs bar was... a mess to say the least. I was holding on to the high hopes that I was given in MA, but I guess I shouldn’t have expected the same in NOLA. The lady that checked us in was nice, even though we had to wait 30 mins for our room, even though we got here 20 mins after check in, and the location is perfect for the French quarter. Close enough to enjoy but without the rifraf.