Well it is New Orleans so I wasn't expecting it to be quiet and peaceful. But, this place is pretty busy and right on Canal Street so no telling what you walk out to see when you leave the hotel. Everywhere you go it smells like weed , people all out in front of the hotel entrance smoking. We were in New Orleans for a wedding not because we wanted to be in New Orleans . In general everywhere we went in New Orleans is pretty dirty and disgusting . I don't get the destination charge of $30 a day on top of $62 a day for them to park my Suburban. The biggest issue was the second day our rooms, I had two connecting rooms, had a horrible smell. We were not sure if it was coming from the toilets or the air conditioning but I believe it was the air conditioning from cigarette smoke throughout the building probably. After waiting 3 hours from calling the front desk about it they never sent anybody to check it out. After a couple more calls they finally moved us to a lower floor. The rooms smell better but you could still smell it so I'm assuming it's from cigarette smoke. We had the breakfast buffet included in our rate and it was good. I don't think I would pay the $30 per person if it wasn't already included in my rate. We use the fitness center everyday, and it's very well equipped.

Room was great - in newly remodeled area. New furniture, bed was comfortable. Quiet. Service was good. Shower was nice. Towels were soft. No visible wear. They have low flow toilets, which is not my favorite. But, at least they are trying to minimize waste. The elevators took some getting used to. Location is great. Easy walking distance to so many places like Sazarac, House of Blues, bars, restaurants, and more. The pantry was so appreciated so I could grab dinner and necessities when I arrived. I got room service once and it was surprisingly good. For large crowds attending for a work conference: there were times when it was difficult to get where you needed to go due to the elevators and the bathrooms were far and small. But the food was good that was provided.

According to Expedia, I’ve stayed at over 35 properties throughout the Americas, and I can say with all my heart that the New Orleans Marriott has the best staff members I’ve ever encountered. Ms. Jerkyra (I hope I’m spelling her name correctly) checked us in, and she truly set the tone for our entire stay. She greeted us with the warmest smile, reconfirmed all the details of our reservation, and took her time walking us through every perk of the property. She explained the complimentary tour available at the Sazerac House, shared details about credits we could use with the concierge toward booking excursions, and gave us a full lay of the property. It never felt rushed — just genuine hospitality at its finest. I had originally booked a standard king room, but at check-in we were upgraded to a river-view room on the 35th floor. The views were stunning! To top it off, the culinary staff surprised us with chocolate-covered strawberries and a bottle of prosecco — such a thoughtful and unexpected touch. The property itself was beautiful and impeccably maintained — not a single piece of trash in sight. The location couldn’t be better. It’s within walking distance of what feels like hundreds of restaurants and bars, and just about a four-minute “skip and a bop” to Bourbon Street. I’m already planning my next trip to NOLA, and I will absolutely be staying at the New Orleans Marriott again. Such a pleasant, memorable experience from start to finish!

We stayed here for Mardis Gras and they did such a great job. In the lobby every morning they had beignets being made fresh and a bloody Mary bar. They are right on the tail end of most parades. They give you masks and beads as a gift. They kept the hotel very calm and controlled too. The hotel bar had an excellent king cake daquiris that was perfect. Room was quiet and clean and comfortable. Beds were amazing. So cozy and comfy.

I am very disappointed with my experience at this hotel. During my stay, a fragrance and my daughter’s iPhone charger went missing from our room. I immediately reported the incident to the front desk, and a security officer interviewed me and inspected the room. I was told the hotel would process the claim and follow up. However, today I received a call informing me that they would not proceed with the claim because I do not have evidence. This response is extremely frustrating and disappointing. As a guest, you trust that your belongings are safe in your room, and when something goes missing, you expect the hotel to take responsibility and handle the situation professionally. The value of the missing items was about $180, but this is not about the money. I spent over $1,200 during my stay, and what concerns me most is the lack of accountability and the feeling that guest safety and trust are not taken seriously. I expected better service and support from a hotel of this level. Unfortunately, this experience left me feeling unsafe and undervalued as a guest. I hope management takes situations like this more seriously in the future.

Just want to give a little rave about this hotel. The room service was fabulous and hella affordable compared to the last couple Marriotts I've stayed at. The snack store was perfectly stocked, and I'm picky. The mocktails at the lobby bar were the best I've had. The location on the Mardi Gras parade route was perfection, just so incredibly convenient to watch from the window or run inside for the bathroom. They used a wristband system to restrict the lobby to just guests, which was a polished and thoughtful way to keep the hotel enjoyable. I loved every minute of my stay here. Now a bit on service - I was a difficult guest - I checked in at midnight and asked for a room with a parade view. Then in the morning, I asked if I could check a new room because of a cigarette smell in the first one. At their busy checkout time, a bell hop got me up to a new room just one floor off my prior one - without me even asking for the same view - and it smelled great. This really stood out, and every other interaction with service workers was equally supportive professional, and helpful. Just great staff all around!

A lovely hotel. I was in the River Tower which has wonderful views. My room was bright and very clean. I was here for a conference, and as a conference venue, this was top notch. The catered meals were amazing with lovely plating. The dietary restriction accommodations were very high quality. This hotel would also be great for those wanting to visit downtown.

Good location, however I was extremely disappointed with the subtle noise of the elevator all night long. Also, had to take a shower early in the morning and the bathtub was clogged, with no time for people to come and fix it. The coffee tray had 3 bags of coffee and 1 pack of sugar/cream. What am I supposed to do with the 2 left over? Very mediocre service if you ask me. Set temp to 75 but room wouldn’t go above 70 degrees, kept blowing cold air so I turned it off, had a cold and uncomfortable night due to this.

Bring earplugs if you’re a light sleeper. Being right on Canal Street is super convenient and puts you in the middle of everything, but the party really does go all night, and even from the 35th floor I could hear it (bless). Things I loved about this hotel: - Comfortable mattress, pillows, and linens. - Excellent climate control. - Great view from my river room. - Nice amenities, including a solid hotel bar. - Top-notch conference spaces. - Clean and very centrally located. - Lots of soft, downward lighting in the room, which made it feel relaxed and homey after long days out. Accessibility note: The main entrance on Canal Street has stairs only. I did not see a ramp at that entrance, so guests using wheelchairs or mobility aids may need to ask about alternative access points. A great place to stay if you want to be in the heart of the action and still come back to a comfortable, well-run hotel.

We stayed here during Christmas, and unfortunately the experience was very disappointing. The shower did not provide hot water, we had to wait at least 30 minutes for it to warm up, and on the first day I was forced to take a cold shower. A few days later, I got sick, which I believe was related to this. I’ve honestly never had this issue before, even at basic motels. We reported the problem to reception, but nothing was done to resolve it. On top of that, there was loud drilling noise coming from the next room early in the mornings, waking us up with headaches. This made it impossible to rest. The only positives were the good location and a comfortable bed. However, these do not make up for the overall poor experience. I would not recommend staying here.