????? (2/5) If you're staying at the Marriott Warehouse District in New Orleans, DO NOT LET THEM PUT YOU IN ROOM 418. The room sits directly above the fitness center, and the noise is extreme. Beginning around 5:45 a.m., we could hear weights dropping, equipment rolling across the floor, and every impact reverberating through the room. It was impossible to sleep through. When we first called the front desk about the noise, the employee seemed surprised and said they would investigate. Within minutes, another staff member called back, confirmed the noise was coming from the fitness center, apologized, and told us he would arrange a room change. We were assured someone would contact us. The hotel had our cell phone numbers. No one ever called. That evening, we visited the front desk to follow up. There was no record of our complaint, no notes in our file, and no indication that anyone had promised to move us. The manager on duty said the hotel was full and could not relocate us, but also admitted that staff are well aware that Room 418 has significant noise issues because of its location above the fitness center. The next morning, the same thing happened again: loud noise before dawn. When we returned to the desk the following day, we discovered there were still no notes, no follow-up, and no record that a room move had ever been discussed. Ironically, the only truly helpful employee we encountered during our entire stay was a manager we found on the final night. She , offered to move us, and was genuinely apologetic. Unfortunately, by then we had spent several days in the room, were out all evening, wouldn't return until late at night, and had an early departure the next morning, making a room move impractical. The most frustrating part wasn't the noise itself. It was the complete breakdown in communication. Every empmloyee we talked to admitted that Room 418 is a KNOWN PROBLEM ROOM, yet our complaints were repeatedly lost, no one followed up as promised, and no one took ownership of resolving the situation. The hotel has a great location, and one manager ultimately tried to help, but knowingly placing guests in a room with a well-known noise issue and then failing to properly document and address complaints made for a very disappointing stay. DO NOT LET THEM PUT YOU IN ROOM 418. IF THEY OFFER YOU THAT ROOM, STAY SOMEWHERE ELSE IF THEY CAN'T GIVE YOU A DIFFERENT ROOM.

It’s a very affordable hotel right across from the convention center. You can walk out the door cross the street and into the door (one of the many many doors) of the convention center. When you’re dressed up and in heels, a shorter walk on the streets before you enter the building is appreciated. Among the many hotels around the convention center, this one had the best location.

I stayed here for a family function recently, and I just want to compliment the service first and foremost! The bell staff was really helpful when I had an atypical need to get boxes from further than just my car, and they worked with me to find a solution that got everything to and from its destination effectively. The front desk staff was super helpful in making sure everyone had the right access to the right rooms for our family function while still maintaining security, identity checks, and discretion. While I didn't personally use the valet service, Josh at the valet stand was amazingly friendly to all of my relatives who did. What's more is that, as we were returning from outdoor family photos on foot, he proactively got some water bottles in an ice bucket for us. If you're looking to host a family function in New Orleans, one thing we found to be especially helpful about this hotel is its relatively small footprint per floor. There was plenty of room for everyone, but because it's taller than wide it limited the number of steps down each hallway between everyone's rooms. Not a big deal for the young and limber, but definitely helpful for folks with decreased mobility. The rooms themselves were exactly what we needed. If you're looking for four walls and a bed, there's options like in any big city, but if I ever return to New Orleans it's the *service* at the Marriott Warehouse Arts District that will bring me back. Apologies to the specific staff folks I interacted with whose names escape me; my description above generally applies to everyone across a 4-day stay.

Just checked in and received the best service! Heather at the front desk was absolutely amazing. She was warm, welcoming, and gave us fantastic dinner recommendations. She made a point to recognize my Gold member status, which made me feel truly valued. The hotel is beautifully decorated, and thanks to Heather, we were given a room with a great view on the 15th floor. Heather, thank you for making this trip so special for my daughter and me. We truly appreciate you!

Excellent hotel. No complaints. The staff is very polite. Especially DeJuana the afternoon front desk receptionist. She was excellent. Her management should praise her. Above and beyond. Rooms very clean. Definitely recommend.

Booked a room months ago just for them to cancel the room and say there is none available. Showed reservation and book number. Customer service was terrible, definitely do not stay here. Is this how all of Marriott is? First time for Marriott, doesn't look good for the company!! Edit, update: As I am standing here, apparently I am not the only one this is happening to.

Great location. Close to everything, but away from noisy crowds. Rooms were clean. M Club was great and there was a Starbucks in the lobby. We parked in the parking lot adjacent to the hotel for $35 a day rather than pay $50 for valet service. No complaints.

I stayed at the NO Marriott Warehouse District in October and found that the staff– with the exception of a rude and dismissive bartender guy– were consummate professionals. Our conference was held here as well and the food, refreshments, and assistance with the event was exceptional. They even accommodated special diets and found me a lighter to sage myself, LOL! The rooms were spacious, well kept, and modern. The bed was comfortable, but I unfortunately received a room that was not feather-free. I didn't complain about it because I had already unpacked everything before I realized it. I just covered the pillows with two very thick sweatshirts so I didn't have an allergic reaction. Apart from the rude bartender who walked up to me standing at the bar and said, "What would you like?" in response to my "Good afternoon," and the feather-free room slip-up, everything was exceptional. It was also nicely located across from the convention center and within walking distance of shopping and the Bourbon/Frenchman Sts.

Hotel is under construction on certain floors. They put us on a floor and construction started at 7 am without telling us. Had do not disturb on door and housekeeping came in anyway, or tried to. I had the deadbolt locked. Called downstairs and the person answering the phone was very rude. Guess I wasn’t the only one calling. We were here for a conference. Drills and demo next to my head, not kidding.

We've stayed at several marriotts in NOLA, but we were pleasantly surprised to get the best service at this one. The M Club is well attended to by the staff (the grits are perfect). The bartenders are friendly. At the check-in desk we had a wonderful welcoming experience with Ceasar. The lovely lady who brought us firm pillows must be a track star -- she seemed to run to address our every request; and was so polite (her name escapes me but it starts with a Y). This location is across from the Riverwalk shops and a short walk to some of our favorite restaurants (Mother's). We will definitely be back to this Marriott.