I came with my daughter for a mother-daughter getaway, and we had a terrific time in New Orleans. Unfortunately, I am disappointed to give this hotel only two stars. The location and physical facilities are excellent and easily deserving of five stars. However, the service experience fell far below expectations. Most of the staff seemed disengaged and, at times, openly unpleasant. One morning at 7:30 a.m., when I went downstairs for coffee, members of the cleaning crew were seated on the lobby couches, wet mops resting on the furniture, while loudly watching a television show on their phones. This created an unwelcoming atmosphere. The bar was consistently empty, which may reflect the service experience there as well. The bartenders came across as surly, impersonal, and uninterested in hospitality. At the front desk, the gentlemen working there appeared more focused on their phones than on guests. When we asked for assistance obtaining the key to the minibar in the shopping area, they seemed inconvenienced and exasperated. This property has tremendous potential because the location and facilities are terrific. With better management attention to service culture, professionalism, and guest engagement, it could be an outstanding hotel.

Location was perfect at edge of business district and French Quarter. You can walk pretty much anywhere from here. Small and cozy hotel with boutique feel. Steven at the front desk was always friendly and helpful. Rooms were clean and very comfortable. Will definitely be returning here!

We’ve stayed in a wide range of places during our 15 years of annual trips to New Orleans, and I think this one will be right in the middle. It was fine. Not bad, not great, not memorable, probably wouldn’t go back. They DID let us check in a few hours early with no charge since our room was ready, so that’s nice. The welcome at check-in was lukewarm — and no perks or benefits or anything. That’s fine. My biggest qualm is that the photos posted here are misleading. The rooms don’t all have these big, bright windows. Our room — while spacious and clean — had one tiny, dirty window facing the parking lot. At night, the big parking lights shine right through it — so you have to close the blackout curtains (which I hate, because I always wake up in complete darkness, not knowing what time it is, even if it’s 9am). Mattress and pillows are very comfortable though, I’ll give them that. And the AC worked pretty well to keep the room cool. Coffee in the rooms was barely drinkable. Don’t even ask about tea. Not much better at breakfast. Breakfast is disappointing in general. A few pastries, cereal, yogurt, and fruit. If you can’t have gluten or dairy, you just have fruit. Very nice common area on the first floor for working or hanging out, but bar opens at 4pm — very strange for a city like New Orleans. Most hotel bars are open the majority of the day/night here. The “rooftop” patio on the 8th floor is 2 little lounge areas facing the river — but any wind or bad weather make these unusable. No tags for the doors for “do not disturb” or “please clean.” Strange. My 5G is also significantly faster than the WiFi here.

I'd give this 4.5 stars if that was an option. Pluses: Fantastic prices, clean modern rooms, great lobby area, great tiny pool, rooftop access, location, and decent bar with a good but small bar menu. A couple of small minuses: Free breakfast. It's ok. some fresh fruit, but very limited warm food (pancake and waffles on alternating days), ok coffee, hard boiled eggs, yogurt and a few small pastries. Great if you just want to get something on your way out. Big thing: the hotel doesn't mislead about this but many people expect parking with a hotel. There is no free parking and the lot next to the hotel is very expensive. I would recommend Premium parking lot 451. It is about 5 short blocks north, reasonably prices if you purchase online for the week, has free valet service and (this is actually a thing), let's you take your car out whenever you want. Lots of lots will let you 'store' but not take out your car for a visit. This will save you a few hundred dollars. Last thing, and this is a bit weird. The bathroom has frosted glass walls and the bedroom wall is shared with a shower. This wouldn't be bad for a couple, but its a bit weird for a family. Overall, I would recommend. Modern, clean, centrally located, and a great price.

Hotel One11 Boutique is an excellent option if you want to stay near the action without being in the middle of the noise. Located in the shadow of the Westin, it’s an easy walk to Bourbon Street, the Convention Center, multiple restaurants, and both outlet and premium shopping. The property feels clean, safe, and notably quiet—an uncommon combination in this part of New Orleans. The loft-style rooms are well appointed with a modern, upscale aesthetic. Linens were high quality, and the overall design conveys understated sophistication. A major plus is the full gym directly across the street, which far exceeds the typical hotel fitness center in both equipment and space. A few notes: the showers are water-saver style, and my room did not have grab bars or appear ADA compliant, so accessibility may be limited depending on room type. Overall, this is a polished boutique hotel offering comfort, style, and location—without the chaos often associated with the French Quarter.

We were there week of December 3. The bathroom door faces the foot of the bed. And it is a barn door. There is a 4" gap on one end of the door so people can see you using the toilet. There is a 1" gap at the other end and you can be watched taking a shower. If it's in the middle of the night and you need to turn the bathroom light on, it will shine on the person sleeping and possibly wake them up. We were there 4 nights. Never saw housekeeping. We had to get our own extra supplies when we ran out of soap, coffee, etc. We are happy to reuse the bath towels. But there was no place to hang them. Not a bar or hook in the bathroom. Plenty of wall space to put hooks. Room temperature was not good. Didn't matter if we had it at 67 ° or 72° temperature just stayed the same with cold air constantly blowing on us. So the room stayed chilly. We were finally able to turn the fan off in the room. I called the day after we got home to talk to the manager and discuss these issues. Was told she was busy and would call me back. Called again a couple days later. She was still busy and would call me back. Im still waiting for her to call

This is the absolute worst hotel i’ve ever been to. First, we get to the check in and one receptionist said we have a nice view. We get to the room, and not only are the windows extremely small, the view we had was of the street. Second, after we checked in the receptionist nonchalantly said “we are short staffed on housekeepers. just let us know if you need you absolutely need your room cleaned.” We requested our bathroom floor cleaned and trash to be picked up. See attached photo for the trash that was not picked up. Our bathroom floor also was not cleaned. Third, the breakfast sucked. They say the breakfast is available from 7:30-10:30, but at 10 they begin to run out of food. Fourth, the room was extremely small for us. My other family member who was a party of 1 got a much bigger room. Fifth, the staff was extremely rude and unprofessional.

We have stayed here 2 years in a row for Xmas, both about 5 nights. This year, we are 3 nights in, and it's not been great. Last year, we had a great room, quiet & as specified on the website. Other than the lights on the bed dying last year for last 2-3 nights, everything was great. This year, booked same style room, got one like half the size. Even the shower was half the size. Ok, fine. NBD. Unpacked, etc. found almost no plugs in room, just on one side of the bed. My husband had to use portable charger to charge phone or go around to my side to charge, and light switches were only on my side too. Then, the toilet seat was broken. Like really broken. The back on one side was broke, causing entire seat to slide to left anytime we sit on it. Almost fell in a few times. 2nd day the whole lid of seat came off. I asked desk if they could send someone, they did offer a new room but I didn't want to move 5 days of stuff & all the crap we'd bought over. I said it was fine if they could send someone (26th bc I asked on Xmas & understand ppl were off etc) We'll see. Meanwhile we are still waiting for towels. We were told upon check-in that they were short staffed & room service would only be basics. That's no problem, I said as long as we got new towels & maybe trash emptied daily IDC. Still waiting for anything. So when I told him midday today about toilet, I asked if we could get fresh towels. Ofc they said, how many? I said at least 2, 4 if no trouble. Came back around 10p, to nothing. Took showers & used wet towels from earlier. Overall, love the hotel. Last year everyone was SO nice. This year only person who didn't seem pissed to be here was the guy who checked us in. Idk that we'd stay here again, which sucks bc we love the location & hotel in general. This year just hasn't been very good.

Undoubtedly good looking hotel with a modern and chic aesthetic. Rooms are well appointed, but surprisingly cramped. Our two queen room did not have any sort of seating area. Not even an armchair in the corner to relax in. As long as you know this going in it’s fine I suppose. Bathrooms were clean and modern, but again cramped. We had to ask for the room to be serviced will new towels after a day and a half. I would have expected it to be taken care of without asking. The pool was closed for a day due to maintenance, but otherwise was open and a nice area to relax. The bar is open after 1530 and seemed well stocked with liquor and beer. Strangely the bartender wasn’t equipped to make something as simple and pedestrian as a whiskey sour or a mojito. That’s rough. Continental breakfast is pretty much a joke. A little unripe fruit, weak coffee, water not hot enough to steep a cup of tea, and some stale pastries are about it.

Staff are nice and polite Rooms were clean and cozy. It would have been nice if there were more closet space/drawers in the room. I don’t recommend the breakfast (healthy options were very limited)