We booked a two-night stay at One11 Hotel, and while the hotel itself has a nice aesthetic and a great location, the customer service and overall experience left a lot to be desired. We arrived around 3 a.m., and because the lobby doors are locked overnight, we used the intercom to ask how to enter. The woman working the front desk responded, “If you walked around the building, you would have seen the double doors.” Instead of simply giving us directions, the response came across as unnecessarily rude and condescending—not exactly the welcome you want after arriving at a hotel at 3 in the morning. At check-in, the continental breakfast, pool, and rooftop terrace were explained, but no one mentioned that housekeeping/room service had to be requested. On the second day of our stay, we returned to the room around 4 p.m. and realized it had never been serviced. When we called the front desk, the gentleman (Joel) who answered told us they only provide room service for guests staying two nights or more. We explained that we were staying two nights—Wednesday through Friday morning—which somehow turned into unnecessary back-and-forth over the phone. We ultimately had to go downstairs just to get the situation clarified. The hotel photographs well and has a nice overall design, but the carpeted floors were noticeably dirty. Parking is also $66 for 24 hours, which is excessive considering the already significant cost of staying here. Unfortunately, the poor communication and consistently unwelcoming interactions with the front desk overshadowed the positives of the property. Hospitality matters just as much as aesthetics, and based on our experience, I would not stay here again. As a prior resident of New Orleans hospitality has gone downhill and the city is no longer the same.

Most impressive was the staff. Always available, always professional, always warm & personable. Room was spacious & clean & we loved how the room was set up. After adventuring around the fun places in New Orleans, it was important that the room we returned to was welcoming, we needed the rest. The hotels location was great. We were able to walk along the river, and there were so many places to visit within walking distance. Overall a great experience & we will not only be returning but referring to others.

The staff was excellent. The A/C went out in our room and the staff had us moved to a new room before we knew there was a problem. The bar area is very well stocked and Melissa not only was a great bar tender but helped us pick out places to eat that were amazing. My family and I 100% recommend this place.

Holy Horns of Hell!!! WARNING. The hotel provides complimentary ear plugs in every room!!! The train goes by multiple times at night, blasting its horn repeatedly. The room was clean and the bed was comfortable. The breakfast was not good. The gentleman working breakfast acted as if the job was beneath him, was rude to his coworkers, and he never restocked any food so the few pancakes left were crunchy, the milk for cereal was spoiled. We let them know and it took so long for him to replace it we gave up, very slow to restock the coffee as well, The location wasn’t ideal, given the train and loud riverboat music. There are many better places to stay. The front desk was friendly and accommodating. I don’t like to give bad reviews, but I rely heavily on them when making decisions.

I came with my daughter for a mother-daughter getaway, and we had a terrific time in New Orleans. Unfortunately, I am disappointed to give this hotel only two stars. The location and physical facilities are excellent and easily deserving of five stars. However, the service experience fell far below expectations. Most of the staff seemed disengaged and, at times, openly unpleasant. One morning at 7:30 a.m., when I went downstairs for coffee, members of the cleaning crew were seated on the lobby couches, wet mops resting on the furniture, while loudly watching a television show on their phones. This created an unwelcoming atmosphere. The bar was consistently empty, which may reflect the service experience there as well. The bartenders came across as surly, impersonal, and uninterested in hospitality. At the front desk, the gentlemen working there appeared more focused on their phones than on guests. When we asked for assistance obtaining the key to the minibar in the shopping area, they seemed inconvenienced and exasperated. This property has tremendous potential because the location and facilities are terrific. With better management attention to service culture, professionalism, and guest engagement, it could be an outstanding hotel.

Location was perfect at edge of business district and French Quarter. You can walk pretty much anywhere from here. Small and cozy hotel with boutique feel. Steven at the front desk was always friendly and helpful. Rooms were clean and very comfortable. Will definitely be returning here!

We’ve stayed in a wide range of places during our 15 years of annual trips to New Orleans, and I think this one will be right in the middle. It was fine. Not bad, not great, not memorable, probably wouldn’t go back. They DID let us check in a few hours early with no charge since our room was ready, so that’s nice. The welcome at check-in was lukewarm — and no perks or benefits or anything. That’s fine. My biggest qualm is that the photos posted here are misleading. The rooms don’t all have these big, bright windows. Our room — while spacious and clean — had one tiny, dirty window facing the parking lot. At night, the big parking lights shine right through it — so you have to close the blackout curtains (which I hate, because I always wake up in complete darkness, not knowing what time it is, even if it’s 9am). Mattress and pillows are very comfortable though, I’ll give them that. And the AC worked pretty well to keep the room cool. Coffee in the rooms was barely drinkable. Don’t even ask about tea. Not much better at breakfast. Breakfast is disappointing in general. A few pastries, cereal, yogurt, and fruit. If you can’t have gluten or dairy, you just have fruit. Very nice common area on the first floor for working or hanging out, but bar opens at 4pm — very strange for a city like New Orleans. Most hotel bars are open the majority of the day/night here. The “rooftop” patio on the 8th floor is 2 little lounge areas facing the river — but any wind or bad weather make these unusable. No tags for the doors for “do not disturb” or “please clean.” Strange. My 5G is also significantly faster than the WiFi here.

I'd give this 4.5 stars if that was an option. Pluses: Fantastic prices, clean modern rooms, great lobby area, great tiny pool, rooftop access, location, and decent bar with a good but small bar menu. A couple of small minuses: Free breakfast. It's ok. some fresh fruit, but very limited warm food (pancake and waffles on alternating days), ok coffee, hard boiled eggs, yogurt and a few small pastries. Great if you just want to get something on your way out. Big thing: the hotel doesn't mislead about this but many people expect parking with a hotel. There is no free parking and the lot next to the hotel is very expensive. I would recommend Premium parking lot 451. It is about 5 short blocks north, reasonably prices if you purchase online for the week, has free valet service and (this is actually a thing), let's you take your car out whenever you want. Lots of lots will let you 'store' but not take out your car for a visit. This will save you a few hundred dollars. Last thing, and this is a bit weird. The bathroom has frosted glass walls and the bedroom wall is shared with a shower. This wouldn't be bad for a couple, but its a bit weird for a family. Overall, I would recommend. Modern, clean, centrally located, and a great price.

Hotel One11 Boutique is an excellent option if you want to stay near the action without being in the middle of the noise. Located in the shadow of the Westin, it’s an easy walk to Bourbon Street, the Convention Center, multiple restaurants, and both outlet and premium shopping. The property feels clean, safe, and notably quiet—an uncommon combination in this part of New Orleans. The loft-style rooms are well appointed with a modern, upscale aesthetic. Linens were high quality, and the overall design conveys understated sophistication. A major plus is the full gym directly across the street, which far exceeds the typical hotel fitness center in both equipment and space. A few notes: the showers are water-saver style, and my room did not have grab bars or appear ADA compliant, so accessibility may be limited depending on room type. Overall, this is a polished boutique hotel offering comfort, style, and location—without the chaos often associated with the French Quarter.

We were there week of December 3. The bathroom door faces the foot of the bed. And it is a barn door. There is a 4" gap on one end of the door so people can see you using the toilet. There is a 1" gap at the other end and you can be watched taking a shower. If it's in the middle of the night and you need to turn the bathroom light on, it will shine on the person sleeping and possibly wake them up. We were there 4 nights. Never saw housekeeping. We had to get our own extra supplies when we ran out of soap, coffee, etc. We are happy to reuse the bath towels. But there was no place to hang them. Not a bar or hook in the bathroom. Plenty of wall space to put hooks. Room temperature was not good. Didn't matter if we had it at 67 ° or 72° temperature just stayed the same with cold air constantly blowing on us. So the room stayed chilly. We were finally able to turn the fan off in the room. I called the day after we got home to talk to the manager and discuss these issues. Was told she was busy and would call me back. Called again a couple days later. She was still busy and would call me back. Im still waiting for her to call