So my wife and kids stay there for a volleyball tournament. Very next day they took showers but on the second shower, drain starts to flood. Sink is backed up and the room floods. Definitely grossed them out as no telling what backed up all the plumbing. Went to front desk and at first it was if there’s nothing they could do. Finally they change their rooms out. Wife asks could they comp the room. Nope. But they can give us a lot of points. So my wife gives my Marriott rewards info, not sure why my wife booked anything without asking me first if I hade rewards but all good. They said they’ll add the points. Well that was 3 days ago so I guess Yerlin Castro (manager) lied. Definitely won’t go back. Definitely do not recommend.

We spent almost two weeks at this hotel after buying a house and finding out it was unlivable. The hotel is extremely clean. I watched people clean day after day. There was always hot water, coffee and ice water available in the lobby. They also had bottles of water for the guests at the front desk. The employees were all very kind but Letricia at the front desk was outstanding!! She really helped me when we realized we had to extend our stay. Another employee that was awesome was John who I believe was in maintenance. He was happy to help and had a smile on his face. I really appreciated the kindness, the cleanliness, the cleaning of our room every other day with restocking of towels and removing used towels and trash. At the end of the day being at our house, it was so nice to go to the hotel where everything was lovely ?? And a huge thank you to Letricia and John!!!

“Clean Stay?, Bad Airflow, and No Gluten free Muffins in Sight” Fairfield Inn & Suites by Marriott – Metairie, LA At first glance, the hotel looks decent — but that fades quick. No gluten-free options, no Udi’s muffins or bagels, none of the usual Marriott breakfast favorites. The “fresh fruit” from the photos? False advertising — not a single piece. The air vent in the bathroom didn’t even work, so when someone used it, the smell drifted straight into the room. On top of that, there was mold or mildew around the vent by the bed near the closet. Some lights didn’t work, mildew around the tub, a broken stopper, cheap plastic lamps, a busted alarm knob, and hair on the “clean” towels. The key card failed twice, the engineer had to be called, and the luggage cart wheels were so flat it felt like football practice pushing it. And the staff? Watched us like hawks — checking what we brought in and took out, even staring from the parking lot. Overall: worn-down, poor airflow, mold by the vents, no gluten-free options, and no real hospitality. Marriott really needs to do better here.

This hotel stay was the least accommodating hotel I’ve ever stayed at!! TVs don’t work and nobody is there to fix them day or night. The parking lot was a complete disaster and several times had to park really far from the hotel because they booked hotels for the whole hotel but only had about 7 parking spots that wasn’t closed off. If you can’t accommodate for a full occupancy then you need to block off rooms!! I’ve tried contacting management and can’t even get a reply. I’m not going away, I will single handedly tank this 4.2?? if nobody contacts me to make this right. Horrible staff day and night they didn’t offer any sort of solution. They tell you they’ll send maintenance but over 4 nights NOBODY came!!! Will never stay here again, never even tried to clean our room or leave towels or anything!! So many issues here and no resolution after the stay. By FAR the worst hotel stay I have ever had!!!!

It’s a beautiful hotel and very nice area outside of New Orleans. There weren’t a lot of vegan options for breakfast. The day I checked in the black female employee was rude and unprofessional to me.

Comfy beds, clean rooms. Elevators were broken for the days I was there and it seemed like the AC on the first floor lobby was broken too. This made breakfast uncomfortable due to it being so hot. If it wasn't for those two things, I would have given 5 stars. Safe location, good food options, 12 minute drive from airport

Firstly, I want to state that this Fairfield is in a safe and convenient location for shopping, dining, etc. and is not particularly far from tourist areas in downtown New Orleans. Having stated that, my husband and I had an absolutely irritating experience at the hotel. The cable TV set-up at the hotel was out of commission. This really wasn't much of a show-stopper, but we were lied to and told that the problem should be fixed soon after we checked in. The hotel lied! We never observed any workers at the hotel, and when I asked if we could be moved to a room where the TV actually functioned, we were told very sarcastically by a smart-aleck and rude desk manager, "Don't even ask. It ain't goin' to happen." We were also billed for parking and we did not have our car on the premises. This was just assumed. Our car was parked in a parking garage at a family member's apartment across the street. I did not argue this because we were told nothing about it until I noticed the charge on my Marriott Visa bill. Finally, we were supposed to receive an evaluation questionnaire as well as a final invoice after we checked out. We received neither. I really wanted to submit this review on the Bonvoy web site, but I could not because we received no review link. My husband and I stay exclusively in Marriott properties whenever they are available, however we will never again stay at this hotel, and would recommend anyone to avoid people who are incompetent, lie, are evidently inefficient, and rude.

Arrived at 4pm in pouring rain to find a local SUV under the covered entry. We had to unload in the rain as did other guest. We came back at 9:30pm from dinner and the SUV was still there. I assume guest are not that important. Then try to watch TV before bed, but the TV didn't work. The night person said we could wait until tomorrow, did move us to a different room at 10:00pm. My wife is trying to work the next morning, but was told the free WiFi was not working. They did offer WiFi for $4.95 a day, but couldn't guarantee it would work. I don't plan to ever stay at a Fairfield again and not sure if even a Marriott property.

Our stay was plagued with issues. 1. Staff parked under awning during downpour and for 5 hours guests unloaded in the rain. 2. TV remote did not work. Night auditor did not know how to program it. Offered nothing until we asked what the options were. This led to a 9pm room change after unpacking. 3. Free Wi-Fi did not work. Weekend day staff said it should work but did not know how to reset router. Told us we could pay 4.95/day for paid wi-fi. No guarantee that worked either. My hotspot didn't work either ... Coincidence??? It worked on the drive in ... 4. Pay to park in your own lot??? Not a fan ... But the staff was friendly, though largely untrained in what seems like daily operational issues.

Great staff and very understanding! I would recommend to anybody in new orleans! Joseph was awesome! If i was a manager here i would be super greatful to have somebody like this on my team! Thanks Joseph and staff!