Had a great stay at this location from start to finish. The customer service was amazing. My flight arrived early and Kennisha and her team was on able to accommodate me by let me check in early, she gave me information on great local place to eat and entertainment. Kennisha was amazing she went above and beyond to make my stay a great one. Once again thank you Kennisha!!

Fablous time! Our room was spacious and our bed very comfortable. We had complitentary breakfast that alternated with biscuits and gravy and mini omelets. Best of all, we were a quick ten minute walk from the French Quarter!

Great location, parking available that was nice. Staff were friendly. Clean room, we had a nice view in room 623. I didn’t see the breakfast as advertised, and the pool was completely green which really was upsetting since I brought my four kids along. But it is memorial weekend so maybe they hadn’t cleaned it yet but it would have been nice to be able to use. Overall 5/5. Just clean the pool up

The staff in this hotel has been great. I’ve had quite a few hiccups during my day in the television, not working for three days the shower breaking. I’ve had to change rooms every day that I’ve been here, but I must admit the staff was very accommodating and they did everything they could to assist me housekeeping Miss Latoya S. was great. She made sure that our room was clean daily, and we had Everything we needed. Front desk assistance, Peyton, B. and Irvin B. Did all they could to assist us in every way that was possible from finding us new rooms to ensuring that engineer reported promptly to take care of our complaints. This hotel may is outdated and appeared to need quite a bit of work.The customer service was exceptional.

Friends, if you visit New Orleans DO NOT stay at the Holiday Inn Express at 334 O’Keefe. I repeat DO NOT STAY at this hotel. We had a horrible stay and were inconvenienced in so many ways. - When I made the reservation, I specifically requested a room away from the elevator. Tell me why they gave us a room right next to the elevator?!?? The noise kept us up and woke us up throughout our stay. - Our stay was for three nights. When we returned to our room on the second night, our key cards no longer worked. After a long day, we had to go down to the front desk to have them reactivated. - The toilet paper roll in our bathroom was hanging on by a thread. We were afraid it would fall off at any moment and we’d be charged for it. - Our last morning, we were awoken at 8:30 am to the sounds of vacuuming right outside our door followed by the sound of industrial blowers drying the carpets they decided to clean at that time. - The blowers were placed right in front of our door so we nearly tripped walking out. -When we checked in, they asked for our license plate number and we even filled out paperwork with the car info. At checkout, we find our car has been booted because the hotel staff DID NOT enter our license plate into the system!!!

Everyone was very nice and welcoming, and in a very convenient location. The free breakfast was a nice plus. The beds were comfortable and the room was clean. But...and this is a big one...they got rats. Not mice, RATS. Big ones. So, if thats not you idea of fun, skip the smoking section. Or not, and enjoy the show. All in all, i would return.

Subject: Appreciation for Exceptional Service During My Stay at the Holiday Inn Express on O'Keefe Avenue in New Orleans. Dear Holiday Inn Express Manager / and Ms. K. Johnson in the Sale Office. Recently, I had the pleasure of staying at the Holiday Inn Express Hotel at 344 O'Keefe Avenue in New Orleans, from January 11th through January 14th for my mother's and my Aunt birthday celebration. From the moment I connected with the sales office, I had the pleasure of speaking with Ms. K. Johnson. She helped me coordinate nine (9) rooms for my guests, with knowledge, professionalism, patience, and kindness. Ms. K. Johnson is simply amazing. From the moment I arrived, I was greeted with genuine warmth and professionalism. The front desk team made check-in seamless, and their friendly demeanor immediately made me feel welcome. THE BREAKFAST WAS FABULOUS AND THE KITCHEN STAFF WAS AMAZING. My room was SPOTLESS, COMFORTABLE, and thoughtfully prepared, reflecting the hotel's standards of CLEANLINESS and attention to detail. What truly stood out was the staff's willingness to go above and beyond. Whether it was offering helpful local recommendations, promptly attending to request, or simply greeting me with a smile each day. Every interaction made my stay more enjoyable. Please extend my thanks to their entire team for their dedication and warm Southern hospitality. I will ONLY STAY AT THIS HOTEL WHEN I VISIT NEW ORLEANS Because of the EXCELLENT STAFF. THANK YOU FOR A SENTATIONAL EXPERIENCE!

Our 4 night stay for a conference in the city was great! The free breakfast was a nice perk, the room was spacious, and the staff was lovely. One of the best parts of our stay was the hospitality provided by the staff. The breakfast attendants were nice and quick to replenish the food (which was delicious). Also, the receptionist, Peyton, was so kind and helpful in directing us on things to know for New Orleans! Peyton made our stay away from home feel more comfortable and that’s one of the things that set this hotel apart from other places I’ve stayed in New Orleans during past visits—no other hotel has a Peyton! Overall, we had a very pleasant stay, would recommend to anyone visiting the city, and would stay again in the future when in New Orleans.

Needed a room overnight before my family and I got on our cruise for christmas, the rooms were very nice, we were able to get two rooms near each other which was awesome! The breakfast was absolutely delicious! Nothing bad I can say about this particular Hotel because we only use it for one night. It is within walking distance of bourbon street, shopping, and other amenities in New Orleans. Would probably choose this hotel again when I return because it is such close proximity to the French Quarter

my husband an i stayed here over christmas, and coming from someone who works in the hotel industry i have alot to say about this hotel. #1 the a/c we had to set on 64 and still wouldnt blow cold air. So we sweat all night!! #2 all the drawers were open and no trash bags were placed in the trash cans, only strung over the side. #3 The shampoo holder in the shower was rusted and loose and wouldn't hold the containers properly so when we would use them they would come off the rack. #4 The conditioner was shampoo, housekeeping must have replaced it wrong. #5 Found blood spots on one of the pillow cases. #6 there was no bathtub only a shower, didn't care for that as i would rather take a bath. #7 The shower handle to turn on the water was loose and wouldn't turn to warm water, only scolding hot. #8 The bed was made poorly and wrinkled. Other than these issues the breakfast was good, the hotel was quite, the staff was very nice, and the location was great.