We absolutely love this hotel. Fantastic service from the staff. We had a last minute change in our party size after booking but Narissa worked her magic upon check-in and got is in a room that accommodated everyone. The bars are truly special. The decor is gorgeous, and the overall vibe is exactly the New Orleans experience we craved. Perfection!

Great place! I’ve come s as brunch for the Hot Tin, but never stayed until now. As soon as I pulled up Tre helped me at the valet. Great guy with great recommendations. He is an asset to the company. Dabriella at the front desk was awesome. She made me feel extremely welcome. At the Hot Tin I love Jake, Daisy, and Damien. This is a must stay in NOLA.

The second we pulled up we were greeted by helpful smiling friendly faces. The hotel is large, historically restored, and beautiful. Large awning keeps the rain at bay. The gentlemen greeting you are knowledgeable, funny, patient, and kind! They really made the days start off right!!! The trolley station is literally in front of the hotel, which was such a bonus. This hotel is one of a kind. From the art work, to the absolutely INCREDIBLE staff-we couldnt of been more pleased. Downstairs is a great jazz bar with delicious local spirits. Upstairs is a 21+bar but was more like a club. With all that going on, the room was still very quiet. The room was one of our favorites. Velvet rich couch, feather comforters, unique artwork, plenty of space! We had soooo much fun and did we mention how wonderful the staff was-because they were top notch. We did not have any complaints, only compliments and praises! Keep up the high standards, big hearts, and wonderful times!!! You guys are awesome?

If you want a New Orleans stay that feels like an experience—not just a place to sleep—Pontchartrain Hotel is absolutely it. The moment you walk in, you’re surrounded by eclectic, thoughtfully curated art that gives the entire hotel a personality of its own. Every space feels intentional, creative, and a little unexpected—in the best way. It’s classic New Orleans charm mixed with a bold, artsy vibe that makes you want to explore every corner. The food and drink options alone make this hotel worth the stay. From cozy, stylish dining spaces to the iconic rooftop at Hot Tin, there’s something for every mood. The rooftop views are incredible, and the cocktails are just as memorable—fun, creative, and perfectly crafted. It’s one of those places where you can easily spend your whole evening without ever leaving the hotel. The rooms carry that same unique character—comfortable, inviting, and full of charm with just the right mix of vintage and modern touches. And the service truly ties it all together. The staff is warm, personable, and makes you feel instantly welcome, adding to the overall vibe that this place is something special. Between the art, the atmosphere, and the standout food and drink scene, the Pontchartrain isn’t just a hotel—it’s part of the New Orleans experience. Would stay here again in a heartbeat.

4 star?! Nawwwwrrrr. Maybe 20 years ago.. the rooms are past their prime, dingy & dated. There was a pair of someone else’s underwear in my dresser lol. The elevators were broken every other day, felt normal. Sadly, the staff comes off as tired and over it. Highlight of the hotel is Bayou Bar & Jack Rose, hands down. We were unfortunately here during a city wide “boil water” notice so there was no safe tap water available. We were offered tiny bottles of water at the front desk. I was given unnecessary attitude on Tuesday am for asking for a few extra bottles. ( I asked for 5) NO RUNNING WATER and this girl gave me shade for asking for clean water to brush my teeth and wash my hands with? Wow. When we later checked out and needed to store our luggage for the afternoon, the same front desk girl (Tuesday am shift) let our luggage sit out to st least 5 min while she complained to another staffer. After a while we asked if she would be storing it away for us somewhere safe (full of professional camera gear) and she said “ya when I I’m done here” referring to her personal convo.

DO NOT STAY HERE. The customer service was horrible. The hotel somehow doubled my reservation and I was charged for two rooms. An email confirmation was never sent. There was no credit card charge either. Apart from “understanding my frustration” there was nothing helpful they could do and I had to eat the cost. That aside, the room is incredibly warm with a very outdated window A/C unit. Also, the room is very bright in the mornings with no blackout curtains. I hope you look elsewhere for your stay in New Orleans.

The Pontchartrain is a whole vibe. This place is New Orleans through and through, and an ideal home base for your next trip to the Big Easy. It’s rare to find a hotel that nails good food, great drinks, and genuinely excellent host of the city’s best jazz musicians all in one place, but The Pontchartrain delivers on all of it, plus a cozy, comfortable bed to come home to at night. The rooms and common spaces are eclectic, unique, and romantically true to the soul of New Orleans. One of the best parts of staying here is the location. Set in the Garden District, the hotel offers a quieter, more relaxed experience away from the chaos of the Quarter, while still being close enough to easily get to all the sights, music, food, and nightlife you’ll want to explore. It feels local, charming, and refreshingly calm after a day out in the city. Because this is a historic building, it comes with all the charm and character you’d expect, along with a few quirks. The hotel is older, like much of the city itself, so things like brief power flickers or lower water pressure in the shower can happen. If you’re someone who can roll with the flow, slow down, and appreciate a place for its history, personality, and lived-in beauty, this spot is truly special. If you need everything brand new and perfectly polished at all times, it may not be the right fit. Or better yet, YOU may not be the right fit for The Pontchatrain, ya dig? For travelers who love authenticity, music, atmosphere, and a sense of place, The Pontchartrain is an absolute gem. We will definitely be returning.

We just stayed for 3 nights. Positives - rooms are spacious, beds are comfortable, location is great, hotel food options are decent. Negatives - Rooms are in bad shape. Decor and finishings are dated and in poor repair. Not super clean.

We stayed at the Pontchartrain Jan 3-7, 2026. On the positive side, the Bayou Bar was really good and Jack and Rose restaurant for brunch was also quite good. The Cuban coffee at Silver Whistle became a nice morning ritual and the staff was very nice. On the not so positive side, they are very understaffed and it showed. It took a very long time to get into our room- an hour past check in. The room was run down and in real need of a renovation. There weren’t enough hangers, our friends ran out of TP, the rooms only got a quick ‘lick and a prayer’ type of cleaning - no restocking of supplies, like TP, coffee, clean cups, etc. Our room wasn’t cleaned typically until 5 or 6 PM. While I can recommend the restaurants, I can’t recommend staying at the hotel.

We had the most incredible stay at The Pontchartrain Hotel, where I spent the night before my wedding with my mom and sister, got ready with my bridesmaids, and then spent the night of our wedding with my husband. It could not have been more perfect. We stayed in the Melpomene Suite, which was absolutely beautiful — spacious, full of natural light, and with a stunning view of the city. The room was the ideal setting for getting ready and made the entire experience feel so special and memorable. From the comfort of the suite to the overall charm of the hotel, everything exceeded our expectations. We are so grateful to The Pontchartrain Hotel for being such an important part of our wedding memories and highly recommend it to anyone celebrating a special occasion in New Orleans.