I was there last week on a girls trip with my mom and sister. The hotel is so walkable to so many restaurants, museums, etc. And the trolley is a block away. But I do wish they kept the coffee out all day. It's in the lobby from 7 to 11. You're on vacation you want to enjoy yourself. And there's a electric fireplace in the lobby. That should be on all the time. That would be nice to see when you're checking in. A fireplace, coffee, candles burning, and I like that there was music on. And I do wish that we had a nice view from our windows. Instead it was a brick wall. But I did enjoy my stay at the Hilton New Orleans.

I am extremely disappointed with my recent experience with the Hilton New Orleans St. Charles Avenue, specifically with the Director of Operations, Maya Terrance. I contacted Hilton Honors to explain that I was unable to travel due to inclement weather. My airline even reached out advising me to reconsider traveling from my state because of the conditions. Since my reservation was part of a family reunion block, Hilton Honors informed me that the hotel would need to handle the cancellation directly. When I called the hotel, I spoke with Maya Terrance, and the interaction was shocking. She was rude, dismissive, and completely inconsiderate of my situation. Despite being a Hilton Honors member, she made it clear that my loyalty did not matter. She canceled one of my rooms but refused to cancel the second, choosing instead to charge me anyway. Her exact attitude was that she was “meeting me halfway” and that she was “in the business of making money.” Weather-related travel issues are unforeseen circumstances, and any company that claims to value customer service should understand that. I would have loved to attend my family reunion, but safety comes first. Instead of empathy or professionalism, I was met with indifference. This experience has left me extremely upset, and I will not be using Hilton again. Customer service should never feel like a burden to the people who are supposed to provide it.

This hotel is absolutely stunning! You can feel the history the moment you walk into the lobby with its incredible marble and woodwork. It’s a beautifully restored 1920s landmark that manages to feel both grand and incredibly comfortable. Our room had massive windows and high ceilings, offering a great view of the city. 5 stars for the architecture, the history, and the wonderful staff who made us feel so welcome!

Overall, our stay at this location was pretty good. The hotel is located in walkable distance to Bourbon St and Canal Street attractions. The one issue I had was the trolly, I could hear it all night, but that is not the fault of the hotel. Be prepared to pay around $50 or $60 for valet parking, but there is a parking garage directly across the street where you can pay hourly or for the duration of your time. The check-in process was extremely smooth, much respect to the front lobby ladies.

We had a very disappointing and stressful experience at this Hilton hotel in Louisiana. We made a reservation two weeks in advance for one night for 6 people (4 adults and 2 children), arriving at midnight on April 4th. The first shock was being charged $51 per car for parking, even though we were hotel guests. This was never clearly communicated beforehand. Upon check-in, we were not informed that our room had been changed. When we went up to the 7th floor, we discovered that instead of two queen beds as reserved, the room only had one bed and a sofa. When we went back downstairs, the staff blamed Expedia instead of trying to resolve the issue professionally. We contacted Expedia, and they offered us a $50 compensation, but that did not fix the situation. We were forced to stay in a completely unsuitable room. No extra blankets or pillows were provided—only towels were given instead. The room was also very cold, making the night even more uncomfortable, especially with two children. The most upsetting part was the extremely rude and disrespectful behavior from Michelle and the gentleman working with her. Instead of helping, they told us to leave the hotel and said, “Do whatever you want.” This was said to us at 1 AM, with two kids, which was incredibly distressing and unacceptable. This experience was far below Hilton standards. We expected professionalism and basic hospitality, but instead we were treated with disrespect and left without proper accommodation. I do not recommend this hotel based on our experience

I would’ve given a better rating on the hotel if I would’ve had hot water. I was there five nights and had a cold shower every day. Other than that. It was a great experience. The staff was helpful the beds were super comfy.

This hotel has very disorganized management, no transparency, and extremely rude security staff. I would not recommend it to anyone—especially pet owners. We traveled with an emotional support dog and called the hotel in advance to confirm that our dog was allowed. During check-in, we clearly informed the front desk, provided all required documentation, and were explicitly told it was okay to stay. No one mentioned any pet-related fees at any point. However, after our stay, we were unexpectedly charged a $150 pet fee with zero prior notice. On top of that, the hotel later claimed that our dog barked continuously for five hours and charged us an additional $100 “inconvenience fee.” What’s unacceptable is that no one ever called, emailed, or notified us during the stay. When we questioned this, we were told the hotel “did not have our contact information.” If we had been informed, we would never have left our anxious dog in the room. This experience made it very clear that this is not truly a pet-friendly hotel, despite what they claim. The most disturbing incident happened at check-out. After we had already checked out and fully paid, a security guard physically blocked our way using his body and aggressively questioned whether we had paid. We felt harassed and intimidated, and we are still unsure whether this behavior was even legal. We returned to the lobby to speak with a manager, calmly explained the situation, and requested an apology for the inappropriate and unprofessional conduct. Instead, the staff refused to communicate, dismissed our concerns, and ordered us to leave the property immediately. Overall, this hotel shows: • No accountability • No clear communication • Poor handling of guests with pets • Aggressive and unprofessional security behavior This was a stressful, disrespectful, and unacceptable experience. Save yourself the trouble and stay elsewhere.

Checked in early which was good, was told to come back after 12 to get the wrist band, okay but why not give it to me when I checked in, I mean I have a room key. Then was told my 15 year old couldnt get one because she was a minor. Okay but everytime we walked in they asked who she was with. Wouldn't it have made more sense to give her one if they were going to question whenever she walked past. Plus there is a side entrance a room key we get you in and no one is there checking the wrist band. My wrist band was put on by their staff. I went upstairs to my room and it popped off, not once but 2 more times. I didn't go tell them, then I was walking and lost it. I went to the front desk, they wanted $25.00 for a replacement. This is nothing but a $.25 plastic band, still have to use the key card to get into the room. Instead of paying the additional $25, I just used the side entrance, there was no one there checking the bands so no need to pay the $25. Then we checked in Friday, house keeping came in Sat and Sun and never bothered to fill the body wash, so we had to use shampoo as body wash. And the took out the shower liner on Sat morning and never replaced it, not a big deal I just put the whole shower curtain in the shower. But they could pay attention to detail. I was not impressed with the stay. I came with a Travel group, which was awesome, but the hotel not so much. I will definitely be telling the travel host about the experience. I have spoken with several of others from the travel group and they have had similar incidents. I don't know if the travel host will use them again or not.

Hotel has hidden fees upon checking so double check prior to booking if you are “randomly selected” for an urban charge. Overall, hotel has all the qualities you would expect from a Hilton. Front counter staff can improve on their customer service. Most people checking in are tired and exhausted so they just want a nice smile and maybe a small cordial conversations. The manager is incredible she gave us a tour of the historic building.

Great location. Walkable to Bourbon St and Canal Street attractions. Rooms could definitely use an upgrade. Dingy carpets, dirty curtains, small rooms, toilet didn't flush properly then ran loud when it did flush for a minute. ? Location was the BEST part about this property. Nice workout room. Parking $52 valet but if your lucky you may find Street parking around the hotel (2hrs at a time) just be sure to take out all your belongings. I can say I didn't see any homeless persons outside. Trolley runs along the side so this can be heard at times but the trolley is also a great way to explore the city with a pickup one block away. The property is pet friendly but you have to walk a few blocks to find a place for your pet to potty. Overall a good stay just need room upgrades.