This hotel is under major construction/renovation. They don’t have any pictures online posted about it but I just feel like it’s best for people to know beforehand. Also the elevators suck. They make random stops and take forever to come to your floor. The location is really good as well. Very close to Canal St and Bourbon but far enough to where it isn’t crowded and noisy. The rooms are pretty nice. They are spacious and clean but other than that, I wouldn’t suggest staying at this hotel until AFTER they are done with renovations

Perfect location for walking downtown/the French Quarter. Affordable as hotels go in larger cities with decent amenities. The valet and front desk operator we had the pleasure of working with were very helpful and understanding. They have a new policy post renovation not to let any coolers in the room, but they were kind enough to let us bring the food up to the mini fridge in the room and return the cooler to our car before Valet parked it for us. (After a long day, the $50 we spent for over night parking was well worth not losing our car and trying to find it at 6am with our bags before leaving in the morning). If staying in NOLA again I would happily chose this hotel. The rooms were spacious and clean, the bed was comfortable, and the people working there were great. The elevator was a little shaky, maybe even sketchy, but that just adds to the fun of it. We had a great night here!

I was there last week on a girls trip with my mom and sister. The hotel is so walkable to so many restaurants, museums, etc. And the trolley is a block away. But I do wish they kept the coffee out all day. It's in the lobby from 7 to 11. You're on vacation you want to enjoy yourself. And there's a electric fireplace in the lobby. That should be on all the time. That would be nice to see when you're checking in. A fireplace, coffee, candles burning, and I like that there was music on. And I do wish that we had a nice view from our windows. Instead it was a brick wall. But I did enjoy my stay at the Hilton New Orleans.

I am extremely disappointed with my recent experience with the Hilton New Orleans St. Charles Avenue, specifically with the Director of Operations, Maya Terrance. I contacted Hilton Honors to explain that I was unable to travel due to inclement weather. My airline even reached out advising me to reconsider traveling from my state because of the conditions. Since my reservation was part of a family reunion block, Hilton Honors informed me that the hotel would need to handle the cancellation directly. When I called the hotel, I spoke with Maya Terrance, and the interaction was shocking. She was rude, dismissive, and completely inconsiderate of my situation. Despite being a Hilton Honors member, she made it clear that my loyalty did not matter. She canceled one of my rooms but refused to cancel the second, choosing instead to charge me anyway. Her exact attitude was that she was “meeting me halfway” and that she was “in the business of making money.” Weather-related travel issues are unforeseen circumstances, and any company that claims to value customer service should understand that. I would have loved to attend my family reunion, but safety comes first. Instead of empathy or professionalism, I was met with indifference. This experience has left me extremely upset, and I will not be using Hilton again. Customer service should never feel like a burden to the people who are supposed to provide it.

Nice hotel comfortable beds we had a very minor issue with valet nothing in damages or anything like that but they went above and beyond to accommodate me and took us to the airport to the point i wasnt gonna put it in the review but they made up for it 1000 times. I give them 10 starts ???????????????????? And they will mail anything you left with no problem. Easy to walk to bourbon and so much to do in walking distance you dont even need your car until you have to leave lol wish i new the night audit guys name bc he was amazing and the transportation lady was the best ?

We had the unfortunate experience of dining at the Higgins on Saturday evening. This is an absolutely beautiful venue, which makes it even more disappointing that our experience was a complete failure for all five of us. We are seasoned travelers who dine out regularly and had reservations for a party of six, although only five were ultimately able to attend. Despite arriving on time, we waited an extended period just to be acknowledged at the podium. We were then directed to a six-top table that already had two guests seated there. We were surprised that there was apparently no available table for our confirmed reservation — especially considering there was another six-top occupied by only two people and more than ten empty two-top tables throughout the restaurant. While communal seating may be common in some European establishments, it is certainly not what one expects at a restaurant of this caliber. Even more confusing, there were not enough seats available at the table they initially attempted to seat us at. After an awkward standoff between our group, the hostess, and the seated guests, the couple graciously offered to move themselves to another table. Once seated, service continued to disappoint. We struggled just to receive two additional glasses of water (as there was only three glasses of water on the table for five guests), and the couple who had moved tables ultimately brought us the extra glasses from their own table. No water refills were ever offered during the meal. Four of us ordered the lobster bisque, while one ordered a salad. The bisque arrived lukewarm at best. One member of our party sent hers back to be reheated, but it did not return until she flagged someone down more than 15 minutes later — and it was still lukewarm. The rest of us ate ours only because we were hungry. My salad was properly cold, thankfully, but arrived with little to no dressing, and I was unable to get anyone’s attention to correct it. When the entrees finally arrived, the redfish dishes were also barely warm, with the fish nearly at room temperature. Another member of our party ordered the veal but instead received an extremely dry, lukewarm stuffed chicken dish. My husband and I were unable to eat our meals, and the others simply picked at theirs. We voiced our concerns multiple times throughout the evening, yet they seemed to fall on deaf ears. Not one of the four staff members we spoke with appeared concerned or interested in resolving the issues. I will say the lemon meringue tart was delicious. Unfortunately, we expected the rest of the meal to reflect the same quality, and it simply did not. More disappointing still was the complete lack of concern or accountability from the staff. This venue has tremendous potential, but on this occasion, it failed miserably.

This hotel is absolutely stunning! You can feel the history the moment you walk into the lobby with its incredible marble and woodwork. It’s a beautifully restored 1920s landmark that manages to feel both grand and incredibly comfortable. Our room had massive windows and high ceilings, offering a great view of the city. 5 stars for the architecture, the history, and the wonderful staff who made us feel so welcome!

Overall, our stay at this location was pretty good. The hotel is located in walkable distance to Bourbon St and Canal Street attractions. The one issue I had was the trolly, I could hear it all night, but that is not the fault of the hotel. Be prepared to pay around $50 or $60 for valet parking, but there is a parking garage directly across the street where you can pay hourly or for the duration of your time. The check-in process was extremely smooth, much respect to the front lobby ladies.

We had a very disappointing and stressful experience at this Hilton hotel in Louisiana. We made a reservation two weeks in advance for one night for 6 people (4 adults and 2 children), arriving at midnight on April 4th. The first shock was being charged $51 per car for parking, even though we were hotel guests. This was never clearly communicated beforehand. Upon check-in, we were not informed that our room had been changed. When we went up to the 7th floor, we discovered that instead of two queen beds as reserved, the room only had one bed and a sofa. When we went back downstairs, the staff blamed Expedia instead of trying to resolve the issue professionally. We contacted Expedia, and they offered us a $50 compensation, but that did not fix the situation. We were forced to stay in a completely unsuitable room. No extra blankets or pillows were provided—only towels were given instead. The room was also very cold, making the night even more uncomfortable, especially with two children. The most upsetting part was the extremely rude and disrespectful behavior from Michelle and the gentleman working with her. Instead of helping, they told us to leave the hotel and said, “Do whatever you want.” This was said to us at 1 AM, with two kids, which was incredibly distressing and unacceptable. This experience was far below Hilton standards. We expected professionalism and basic hospitality, but instead we were treated with disrespect and left without proper accommodation. I do not recommend this hotel based on our experience

I would’ve given a better rating on the hotel if I would’ve had hot water. I was there five nights and had a cold shower every day. Other than that. It was a great experience. The staff was helpful the beds were super comfy.