I chose this hotel for the pool and hot tub, which turned out to be fine outside of the pool being cloudy. But that wasn’t the main issue: my room smelled like mold and had to be moved to another room. The second room had a roach in it, like a cockroach…ugh. I know this is NOLA and it’s near the water and they have roaches but seriously, gross. The courtyard is very cute and the place does have that French Quarter charm, but it wasn’t the cleanest. The upside is the patio and courtyards, Ed’s seafood literally next door and their crab cakes and gumbo were phenomenal! Also the staff were super helpful and accommodating. They do charge $50 for pets and $25 for fenced and monitored parking but there are also limited spots of street parking. Next time I will definitely try a hotel closer to the action and hopefully cleaner!

I rarely leave negative reviews, but our experience at this hotel was deeply disappointing — especially given that we were celebrating my sister's wedding. Upon entering our room, it was visibly dirty. The floors hadn't been properly cleaned, and there were toothpicks behind furniture that clearly hadn't been moved in some time. The bathroom was worn and had visible mold throughout. I ended up cleaning the room myself with products I brought from home. For the price, the room size was also underwhelming. We immediately went back to the front desk and asked to leave, but were told no refund would be issued. We felt completely trapped. The billing process was unnecessarily confusing. We had three separate charges appear on our accounts instead of two, and when we asked for clarification, the staff member we spoke with was unhelpful and couldn't explain the discrepancy. To make it worse, the deposit was charged the day of check-in on a different card than the rest of the payment — which my bank flagged as suspicious. This whole process needs to be clearly communicated upfront. The parking area felt unsafe, and the security guard was frequently absent. Whenever we returned late from being out with family, we had to call each time — a recurring inconvenience. The luggage carts were rusty and dirty. As parents of young children, including an 8-year-old, a 19-month-old, and an 8-week-old, we passed staff in the hallways multiple times — never once were we greeted, offered an umbrella in the rain, or checked on after we expressed dissatisfaction with the room just 20 minutes after arrival. The fridge also didn't work. Many staff members appeared disengaged. My husband works in hospitality (housekeeping), and he was especially let down by the cleanliness and service standards here. One bright spot: the front desk worker on 3/23/26 was genuinely friendly and tried her best to offer suggestions. That effort did not go unnoticed. This hotel does not live up to its boutique designation. I would not recommend it, and I sincerely hope management takes this feedback seriously.

This boutique hotel was the perfect spot for our girls week in New Orleans. It was centrally located for sight seeing and the staff/security team was super helpful and friendly. Our 2 Queen beds on first floor room was clean and cozy. The weather was hot, humid and rainy so I really appreciated the air-con with fan option to undamp our clothes/shoes. Morning breakfast had great choices to get us fed and caffeinated for a day of exploration. The 2 chefs were my personal highlight of hotel since they were the sweetest ladies that worked hard to make us feel welcomed. Highly recommend this neighborhood spot!

The front desk staff were great. The rooms are clean and comfortable. I was on the first floor right next to the pool. Only issue was kids screaming in the pool at 8am woke me up. Would prefer pool opened at 9am with many rooms so close to the pool.

We stayed 3 nights right before the Mardi Gras started, were lucky. I like how the rooms are very clean, floors are clean, only the toilet need a little repair; water tank couldn’t be refilled properly. Our room is facing the pool and the view at night is nice. We took the king bed, it has fridge, microwave, safety box, iron & ironing table and other standard amenities. It is a unique hotel, very local, i like the settings of the rooms in the property it feels like a maze, it has a few parking spots inside the property, but the gate to the street was never closed during our stay. there was a security guard every day but when I came back at 1am no one was there. we’ve got $25 rate per night, which is the cheapest amongst other chained hotels. Entrance to the lobby is tricky to find, just slow down on St. Charles avenue when you’re approaching, there is only 1 lane for 1 car. 1st day receptionist was nice, professional and helpful. 2nd day receptionist kept talking on the phone while I was in front of her waiting for minutes and as soon as my husband appeared next to me she stopped and asked my husband “can i help you?” Completely ignoring me. Which I found extremely rude! That same morning we decided to have breakfast in the hotel ($14 / person) when we enter the dining room, 2 staffs were there but one of them looks so lazy she didn’t even reply to our “Good Morning..” greet. Apart from these 2 all other staffs were nice & helpful.

I thought I'd leave a review because this hotel had mixed feedback, and we almost decided not to stay. We visited with my parents and our three kids the weekend before Mardi Gras. The hotel is cute and has character. The rooms could have been cleaner, but they were acceptable. The service was good and friendly, which is more than you might say for some other hotels in the area. Parking is located on site right behind the main building. Just be aware that it costs $25 per day and increases to $50 per day on parade days. We were able to find street parking one of the days. There’s a good restaurant right next door, and plenty of shops and things to see within walking distance. Overall, I think it was good for the price we got, especially during a busy weekend *Bonus tip: If you’re visiting for the parades and aren’t a local — or don’t enjoy being pushed and shoved — you might want to skip the Mystic Krewe of Femme Fatale parade. Aside from that, we had a great time at the other parades. The area felt relatively “chill,” and people were respectful. I hope this helps!

At about 3pm, we were finally able to check-in at Maison Saint Charles Hotel New Orleans ($110 SGD for the night). At the lobby of the hotel, you’ll be able to replenish on water, tea and coffee. The room itself was spacious and TV had most of the favourite channels – especially HGTV and History Channel for pickers. The only downside in the room was that the hot water was more like warm water. Since the swimming pool was in front of us and the storm had not yet approached, we took a short swim in it. The water was warm... For the full review and details of our 5 months Round The World (RTW) travels, visit 2bearbear today!

Enjoyed our stay here! Staff were super friendly and helpful, the bed (while kinda tall for me) was very comfortable, there was a small refrigerator and microwave in the room, and the location is PERFECT (short street car ride or walk to everywhere and the street car stops right out front). I'm giving it 4/5 for two reasons: (1) the bathroom really needed a couple towel bars and a second hook so as not to have to drape towels over doors to dry; and, (2) the door that connected to the room next door did not lock very well and had clearly been pried open at some point (we just pushed the dresser in front of it for peace of mind). But honestly, overall great stay!

Upon entering our assigned room, we found that the television was already on and the room was extremely dark, with very limited lighting, only a floor lamp in the corner and a small table lamp under the TV. There was an additional lamp near the bed, however there were no nearby plug points to use it. The room also lacked basic amenities such as a phone, alarm clock, or charging port near the bed. This was particularly frustrating as the other family traveling with us had these facilities in their room. When we raised this concern at the front desk, we were informed that some rooms have these amenities and others do not. We requested a room change, which was granted, though the interaction felt reluctant. Unfortunately, the second room was equally dark, even during the daytime. One of the primary reasons we chose your hotel was to enjoy the hot tub facilities. Regrettably, none of the spa jets were functioning, which meant our children were unable to enjoy the experience and were left simply sitting in the tub. In addition to these issues, the overall upkeep of the property appeared poor. The water in the fountain was milky white, giving the impression that it had not been properly cleaned for an extended period of time. I would also like to address our interaction with the night receptionist, who was dismissive when we approached her with our concerns. Upon further discussion, she mentioned that she was working three shifts and had left her children to do so, and she eventually apologized. While I empathize with her situation, this does not excuse the unprofessional conduct we experienced as guests. The following morning, the receptionist and a manager were polite and helpful, and I appreciate their professionalism. However, positive interactions with a few staff members are not enough to outweigh the overall experience, and unfortunately, we would not choose to stay again based on this visit. This stay fell far below the standard we expected, and I felt it was important to bring these matters to your attention so they can be addressed for future guests.

My partner and I stayed here while visiting New Orleans for our anniversary. While here we had an issue with our room, and I was floored by the staff, especially the manager Brett, and their eagerness to remedy the situation and make our stay exceptional. When we presented the issue, they wasted no time at all in making things right, and I have no doubt that they genuinely take pride in their hospitality. We stayed in one of their suites, and I highly recommend for great service, solid location, and a taste of luxury.