Rooms where nice and clean. Location was great for what we wanted to do which was for a wedding at the hotel. Where the problems lies is with management, particularly the day manager sarena. The hotel book a large fraternity gathering the same weekend and put the frat kids on same floor with wedding party. Every night the were supposed young adukt throwing parties in the rooms, running down hallway, puking in the hallways. When trying to address with management there was nothing from them but what seems to aggrevation on their part. Won't be staying there again

Diamond Elite member here, so this reflects service at the highest loyalty tier and raises concerns about how non-status guests may be treated. - Room was not ready until around 5:30 pm, well past check-in time, with housekeeping delays cited but no clear ETA provided. Don’t forget - this is adjusting for the fact that I got a priority check-in. - There was no housekeeping service at all during the stay despite multiple requests. - The room (creole suite) was spacious but oddly laid out, with a long rectangular design, no real view, and an awkward corner-unit feel. - Late checkout (status perk) felt less flexible than expected; I received a 1 pm checkout, but given the delayed check-in, I had hoped for more accommodation. They say everything is subject to availability so it’s hard to contest this one. - Takeout packaging was disappointing, with hot food served in styrofoam that partially melted, made the food unappetizing, and felt unsafe, forcing most of it to be discarded. What worked well: - The location was good and convenient. Stone throw distance from action! - The room upgrade was appreciated and resulted in a nicer room than originally booked. - Café staff were excellent!!!! from the bartender to the waitstaff, everyone was attentive, professional, and genuinely pleasant. - The amenity kit was better than what I’ve received at comparable properties. - The Bevi water machine was a nice touch and consistently stocked with glasses, making refills easy and convenient.

We stayed for 4 days between Christmas and the New Year. Overall, great hotel. Staff we interacted with were friendly and professional. Concierge was quite helpful in suggesting things to do. The room was mostly comfortable and clean. The shower water took forever to warm up and the water pressure is really bad. Our mattress was horrible, saggy and uneven. Although there were many pillows, none were firm enough and I ended up with a sore neck for the duration. I thought we would be quieter, because we were off Bourbon, but that was a wrong assumption! If you want quiet do not stay on the street side. It is not worth the extra money! Restaurant on site was good for breakfast. The biggest plus was convenience of the location with most everything being close and easy to walk to.

Tough space simply because of location. It is valet only parking at $50 per night which is not included in price! The halls of the hotel were dirty but once we got into the room, it was very nice! Bed was great, furniture was upscale. Bathroom does not have a bathtub but that was fine with me! The shower was very nice. Overall, a very decent hotel.

Great place! The location is one block from Bourbon Street but quiet. It's a very cool historic building and we loved the turtle pond. The staff were all great especially the concierge and the Valets. Our only complaint was the shower with no curtain or door that a few hotels are going to now, it puts too much water on the bathroom floor.

Exceptional location! Established older building but has a luxury feel. There is a beautiful pool and spiral staircase available as a secondary form of travel between floors. A friendly concierge, an atm and connected but not affiliated restaurant are great amenities. The bellhop/ valet team are incredibly friendly and hard working. My rating is based on the counter service, we were greeted with the most unwelcoming guest service representative. She spoke to us like she was reading off a script. And any questions from check in to check out would cut us off mid sentence. While I value a sense of urgency this was more like pushing me off, I felt like a total nuisance. Such a shame because it wasnt just one it was both ladies at different times, for such a beautiful and pretty perfect location bad customer service breaks what shouldve been a 5 star rating. Additionally we never got turn down service during our stay even after requesting and speaking to the housekeeping staff to advise our away times. Other than that please know this location is fantastic and the rooms are damp but clean enough, beds are very uneven and slightly uncomfortable but the balcony makes up for the outdated rooms. Comfortable walking distance to Bourban to party, the french quarter to shop and Canal Street to hop on the cable cars! Noise level wasnt too bad for being in a busy area. Microwaves available in the vending machine areas.

Our room was quaint and exceptional the pillows were very comfortable and the environment was clean. The lightning was a little dim and could be better but it was decent enough. The restroom was a good size the only thing was the shower was open and water would run out onto the floor because of no barrier Service was great with the employees being very cordial and respectful The location was just a block away from Bourbon Street & no more then 20min away from anywhere we wanted to be We All in all a decent experience

We stayed Oct 5–9 and overall loved the property. The hotel felt very clean and safe, and every staff member we met was friendly and helpful. Shoutout for the extra hour at checkout, which we really appreciated. Where things fell short was the “breakfast included” benefit. The rate advertised a full breakfast daily for two, but it was a slow sit-down service with a limited menu. On our first morning, we waited about 20 minutes just to get coffee and place an order, then more time to receive the check. The food itself was tasty and portions generous, but the delays made it hard to keep our schedule as tourists. We were also told a 20% gratuity was expected, which was surprising for a prepaid breakfast-inclusive rate and wasn’t clear in the rate description. Lastly, we were not told at check-in about the Quench flavored/sparkling water machine included in the amenity fee. We spent about $30 on bottled water before discovering it. I’ve emailed management to request a partial refund of the unused breakfast portion and to share this feedback, but have not received a response yet. We’d happily return because the hotel and team are great, but clearer communication and faster breakfast service would make a big difference.

Breakfast isn't included but you get a voucher. Unfortunately they don't tell you the voucher only gives you 2 options. ? The "restaurant" only used 5 tables with waite services slow at best for basic food (as seen in photo) eivh they charge 17.00 for std then they add 20% guiltywithout your awareness for just 1 or 2 ppl.? Other tables that came in 30 mins after us got served 10 to 15 min before us but gave us an excuse that the kitchen was backed up and couldn't do my "add-on request. Mind you my "add-on" was that they not mack my breakfast option a sandwich. Thismeans less work for them because they don't have to stack it. Plus there "backed up" was much so the basic food we got look so longer. Other than their kitchen flop the room was great, very clean and spacious. The patio door could use a small handle on it so you can close it from the outside. There were some other upkeep and coats of paint needed but over all we were happy with the room. The valet and door man provided great service. Pleases note there is no where to park and valet cost $50.00 extra dollars a night. They don't tell you that when looking to book. ? Would have liked a shuttle or something to the conference hall. Maybe team up with other hotels to provide this?? ? Given the fact the hotel was just a few blocks away from Bourbon st (maybe 2) you couldn't hear too much noise from the parties, only loud ppl driving by. I was very impressed by this.

Great location, pool is clean and warm, restaurant in hotel is great and you get daily food credit to use. Rooms are small but very clean. It's hot so be prepared to crank up the air conditioner. Downside the beds are uncomfortable.