First off, the staff here are deceptive and disgraceful. Especially penny and the other white or Hispanic lady at the front desk with her. I drove 9 hours to New Orleans, after booking with booking.com. The website failed to list that there was an extra $45 parking fee, as well as penny. She saw me pull in in front of the hotel, and she processed the payment for the hotel when she swiped my card. AFTER she swiped my card, penny decided to then bring up an additional $45 parking fee, knowing what she was doing. She also added that she doesn’t do refunds, but thought it was a bright idea to trap me into spending more money, which is disgusting behavior coming from an adult. Even after she saw me coming out of my PERSONAL VEHICLE. I then contacted booking.com to resolve the issue which they failed to do after calling penny, because she was set on “no refunds” knowing the stunt she just pulled. I went to my car and she was in there laughing and talking about it to the other staff member at the front desk. A part of delivering good service to any customer is having good communication skills which Penny clearly does not have, so she shouldn’t be able to work in a job requiring handling payments, and clearly communicating fees to customers especially if she’s striving to scheme and be deceptive to the people that pay HER salary. I did not stay there, but it’s alright since all the reviews are stating how they’ve been getting bitten up by bedbugs in all the rooms, with zero compensation, even after being scammed by the same front desk staff members. The staff members here are deceptive pretending to be innocent, and WILL be reported to the better business bureau.

I stayed here for three nights with friends and family. Everything was perfect from the time I walked in and was greeted by Ms. Velma. Customer service from every staff member I came across was pleasant. I will definitely stay at this location again. Walking distance to the French Quarter. Also, blocks from the Amtrak station. Also, within walking distance to food eateries. Plenty of outlets, storage, and lighting. They offer bread with different room packages. The bar has cheap happy hour prices. As stated on the website...the balcony is not accessible.

I felt compelled to write a review as this hotel is unusual. The rooms are pretty nice. I started out with a not-so-great room as my a/c smelled musty and never got cold. I called the second day and was given another room that was really nice, clean and good smelling. The staff seemed to be helpful and accommodating so no complaints there. The location is close to my seminar and within walking distance to French quarter and accessible. My complaint is the extra costs. Breakfast at the hotel was about $30 for okay food. anything extra was outrageously priced. They had no vending machine only a coffee bar where the only water was $6. I was instructed to refill my water bottle on 8th floor at the gym. with no close convenience stores, your only choice is for this coffee bar. Parking is $45 per day also, which is kind of ridiculous because it was nearly empty the whole time. If there were different deals that I did not get, i say this, just make it more reasonable. I would not recommend if you are on a budget.

Stayed in the Holiday Inn during Mardi Gras and really LOVED it. The pool is on the fourth floor along with the gym; both very nice along with the view. The rooms were spacious and very clean. Maybe 15 minute walk to Bourbon Street, but hit the parades on the way!

This was the first time in many years that I stayed at Holiday Inn, was really not my place of choice based on previous experiences and level of hotels. I think because this one is in downtown it is a bit of a higher standard. I was actually plesantly surprised by this Holiday Inn. Hotel is very well kept up, clean with very nice interior design. We stayed in room 1214. Bathrooms don't have a fan though and have sliding doors and only one set of towels per person, these things were not a big deal to us but it could be for others. Nice location about 4 blocks from Canal street. They have a restaurant for breakfast which is overall decent but pricey.

This was the absolute worst hotel stay experience I have ever had, and I’ve stayed in a lot of less than great hotels/motels and Holiday Inns. The room was dirty, they overcharge you for everything ($100 for parking) Our room was next to the elevator so it was noisy 24/7 making it hard to sleep. The pool was disgusting, cloudy and greenish. All of that would be tolerable if the staff had even the slightest bit of kindness or respect for their guests. The front desk representatives and the manager, Tamika, were so incredibly rude. We got 2 unwanted, non requested wake up calls at 3 and 4 am. Turns out they didn’t verify my contact information and had shared my booking information with the wrong phone number. Honestly would recommend booking anywhere else!!

Great location between the French Quarter and the Garden District and within walking distance of the WWII museum. Two Chicks Cafe is very close by for a great breakfast. The rooms were perfectly fine (except for the sliding door for the bathroom; not as much privacy). Rooms start on the 8th floor, which also has a ballroom. Others complained of noise, but all was quiet during the our weekend stay. You cannot access the room balcony; the door is screwed shut, but that didn’t bother us. What is annoying is the $11 nightly amenity fee. Just bogus. I didn’t ask for it to be waived, but maybe I should have. Still, the hotel was a good value in a good location and I never felt unsafe in the hotel or in the neighborhood.

I rarely do such a negative feedback for a place. The staff is overall good, the location and the room is good. I stop here : I don't like hidden fees, this place is a trap for hidden fees. I don't know if we got one bad employee or if this is an internal policy to try to overcharge as much as possible. Instead of using a third party to do the reservation online, as a business owner myself, I prefer to call to reserve directly with the staff so the business keeps more money. What a mistake here. Online, we had rooms at 74$+tx (which was surprisingly cheap for a 3 star downtown hotel), when I called the typical: nothing below 90$... I said: you know, online we see options at 74$, a room suddenly appeared available at 84$... Ok, I'll take it (anyway we want to encourage businesses). The person over the phone said: if you want to add 1.22$ per person, we can add you the breakfast and I said ok great. Now, the price when I recieved my confirmation was now 122$ for the night + hotel fees + taxes. Which at the end was 150ish$... Really far from the 74$+tx online, + the parking fees... When I tried to ask at the desk to clarify why all these fees were added (almost 40$ for two breakfast, without even mentioning the "Hotel fees") the person was pressing me to sign the contract instead of giving me 2-3 minutes to read it (with no one else waiting for the front desk)... Very disappointed with this way of charging multiple additional fees.

Location was convenient for the Saints game, but the cost was way too high for what we actually got. Service was very slow, fees were added at checkout that should have been disclosed upfront, and nothing was included in the base rate except the room itself. Parking is also double what you can pay down the street. Even if you stay here, don’t park here. Wish we had found a less expensive option with more included even if it meant a farther walk.

Check-in was smooth and the room was fine. Everything we needed was provided except bottled water, which was available downstairs. Since we only stayed one night and were out most of the time, this wasn’t a major issue. Unfortunately, our dining experience significantly impacted our stay. We were a family of six hoping to sit together, but we were split into two tables (2 and 4). We didn’t push back and tried to move forward. However, from the beginning, our server (with pinks in her hair) had an unwelcoming attitude. When my sister in law ordered salmon, the server reacted rudely to her pronunciation, which immediately made us uncomfortable. The food took a while to arrive—which we understood—but when it did, none of us enjoyed it. Since the food was already served and the server’s demeanor made us uncomfortable, we didn’t feel at ease asking for replacements or refunds. When we later gave honest feedback at checkout, the same server became defensive, repeatedly mentioning that there were cameras and implying that because we ate the food, our feedback wasn’t valid. Her reaction were defensive, offensive, felt unnecessary and confrontational. Defensive, offensive We were simply trying to share feedback, not cause trouble. They add a 30% tip automatically to a a group of 6+. Even though we were seated separately. I don’t think that big of a tip was necessary, especially for such a rude server! The situation escalated to the point where security was called, which left our entire family feeling humiliated and shaken—especially since we had a young child with us. Not to mention my mother in law had visited from abroad and we wanted to make it special for her! The following morning, my sister-in-law’s family went for breakfast (which was prepaid with their stay) and were again met with rude behavior by another server over a misunderstanding about breakfast tickets. This added to the overall negative experience. At checkout, we calmly shared our concerns with the front desk, with no ill intentions—just hoping to explain what happened. Sadly, the repeated lack of courtesy from the restaurant staff overshadowed what could have been a pleasant stay. Overall, while the hotel itself was fine, the restaurant service greatly impacted our stay. In a city that welcomes so many visitors from around the world, we hoped for a more patient and hospitable experience.