We had a wonderful stay. Clean rooms, great location, and excellent service from all the staff - shout out to Reuben who was extra accommodating and attentive to all of our needs. The only thing that could be improved was the quality of the breakfast. Otherwise, I can’t recommend this hotel enough!

It was a friendly environment! The front desk clerk (Rueben) was very helpful and sweet. He made our check in very smooth, easy and he made sure we had everything we needed for our stay. Our overall stay at this hotel was a very pleasant experience!

We selected this hotel because it was not far from the Port. We were on vacation there befor getting on our cruise. Check in was smooth. Rubin was very helpful and had great customer service. He ensured we had everything we needed. I liked the bunk beds in the room. But the light shades were outdated. My dissatisfaction came when it was time to checkout and found a boot on my car , after having paid $160 for parking for 3 nights. The lady at the desk was very rude (I was too upset to bother to ask her name) and acted like there was nothing she could do. Once I asked for the manager she began calling the boot company. Because why is there a boot on my car when I paid the hotel directly for parking. I waited over an hour for the boot to be removed and no offers or apologies we issued. Very inconvenient. I absolutely missed my cruise check in time and ended up having to carry my own bags to my room. (My original check in te was 11am but couldn't leave the hotel unril nearly 1 pm. If not for Rubin it would be 1 star. There were some homeless people outside the hotel at night asleep.

I was here on a business trip. Staff at the front desk was nice. I enjoyed the views from the room. Breakfast was included in the price and was nice! Bagels and toast, some warm foods like sausages, eggs, country potatoes. There was 24/7 complimentary coffee, that was particularly nice since I came with a jetlag and woke up at stupid o'clock. Smoking area was also nice. I think if you are there as a tourist it is cool to have the WWII museum there. There is a very nice large supermarket less than 10 minutes by foot. Bourbon Street is 15-20 minutes by foot

I booked this hotel through a third-party site and reserved a room with two queen beds. I even called the hotel beforehand to confirm the reservation, so I assumed everything was fine. However, when I arrived on Friday and went to my room, I was given a bunk bed instead. The front desk employee told me I should’ve booked directly through the hotel instead of a third-party site, which was frustrating because my reservation clearly stated two standard queen beds. Thankfully, they were able to change my room free of charge, which I did appreciate. The next issue happened the following day when I discovered a boot on my car. When I checked in, I specifically told the front desk I wanted hotel parking and provided my tag information, so there should not have been any issue. When I walked to my car , I had to go to the front desk and spend time figuring out why my car had been booted. Although they removed it without charging me, I asked if I could receive any type of compensation for the inconvenience, especially since the mistake was on the hotel’s end. ( this also happened with another guest’s car ) The receptionist declined and stated that because I didn’t have to pay to have the boot removed, there would be no compensation.( Mind you is not my fault the boot was even on my car ) . Overall, the stay was okay, but the staff was not very welcoming or friendly. They handled what needed to be done, but the customer service experience was lacking. Due to the issues I experienced, I personally would not stay here again.

I stayed here for a conference at the Ernst conference center. Its about a 15-20 minute walk depending on how fast of a walker you are. I was a solo traveler and felt very safe walking to and from the Convention Center. Note that I always made to to walk back before 8pm just in case as a solo female. There were a couple of individuals that had me being extra cautious, but everything turned out just fine. The area was pretty clean overall. Its about a 25 to 30 min walk to bourbon street. The hotel itself: the room was comfortable, though the hallways could use some love, paint and more frequent vacuuming. The road outside was noisy, but with a sound/fan app I was able to sleep just fine. The walls seem a bit thin as one night I could pretty much make out someone's conversation either in the hallway or another room. Overall I would recommend this as a reasonably priced option for staying. Room was clean, bed was nice and the breakfast was really good.

Front desk staff not too friendly. They'll answer your questions but it's not a very welcoming vibe. I asked for a good place to eat as we had a long drive and were hungry. There was no personal recommendation just a list of restaurants. Parking is $40/night plus tax in an unsecured parking lot! The room itself was a tight fit and the floor of the bathtub looked questionable. I placed down a towel just in case. Not sure how the breakfast is but I'll update accordingly. **Update** Breakfast (what I served myself) was good. The juice was terrible. You can literally see the water coming out intermittently to water it down...and I don't like sweet juice. This was just flat out flavored water. All other staff members I've encountered have been super friendly.

Would give zero stars if I could! I tried to book via phone several times and the employees kept hanging up in my face. We were checked into a dirty room and not one apology was offered. There was fruit water in the lobby during my entire stay. Oranges were completely dried up and at the bottom of the bowl. According to other guests that water had been there and not replaced all throughout Mardi gras. I've been staying in hotels my entire life and I have never experienced this level of inconsideration. Top it all off they tried to run my card for $10 this morning. Why? Still waiting for a manager to contact me though not hopeful. Please avoid this location if you want to keep your sanity!

My stay at this hotel was absolutely wonderful, and a huge part of that was thanks to Ms Ruby and Charmaine. From the moment I arrived, they were welcoming, professional, and genuinely kind. They went above and beyond to make sure everything was comfortable and stress-free, and their positive attitudes truly made a difference. The hotel itself was clean, well-maintained, and relaxing, but the exceptional customer service really stood out.Ms Ruby and Charmaine were attentive, patient, and always ready to help with a smile. They made me feel valued as a guest, not just another reservation. I would definitely recommend this Hotel to anyone looking for a great stay with outstanding service. Thanks again to Ms Ruby and Charmaine for making my visit such a pleasant experience—I’ll absolutely be back!

I wanted to share my experience for anyone considering staying here. The level of disappointment I felt was unreal. This was my first time in New Orleans, and unfortunately, this hotel left a very bad impression. From the moment we walked toward our room, there was a strong smell of urine mixed with weed throughout the hallway. When we finally entered the room, the wood flooring was coming apart, and the bathroom shower had visible mold in the tub. The room clearly had not been properly cleaned in quite some time. At first, I tried to reassure myself that at least the bed would be clean until I pulled back the sheets and found someone else’s hair all over them. Dirty hotel sheets are an absolute nightmare and completely unacceptable. I would strongly advise against staying here unless you are comfortable sleeping in unsanitary conditions, instead save yourself the disappointment and some money and stay at another holiday inn outside of the city, 15 minutes makes a world of difference in quality.