Hotel entry: 2 varieties of roaches in the lobby, which is also where you eat continental breakfast. Ceiling was open near the elevator. Room: DAMP carpet & bedding. The room was so damp our clothes were even damp. The sheet had a quarter size black stain on it and the comforter had a large one on the under neath side (they tried to hide it). The entry light in the room didn't work. The light over the shower flickered so much that if someone had issues with seizures, this would trigger one. The exhaust fan in the bathroom didn't work. The electric outlets on the left side didn't work. The outlet on the left worked once then stopped. A king size room for 2 people, they only supplied 1 washcloth.

I was so disappointed almost right away. We checked in around 4. The young lady at the desk had zero sense of urgency to get us checked in, with no other guests in line. When she finally did get to me after a good 10 to 15 minutes, she lied saying my reservation had been canceled. But the reservation still showed on my end. She stood there texting, telling me to give her a minute when I asked did she want me to show her the reservation number so she could find it with the info I had on my end. The bathroom was so grimy. Behind the toilet was dirty. The shower walls were dirty. The toilet is even wobbly. When I sat on my bed, I could feel the hard wire around the edge, which was slightly painful. I sent my kids downstairs to get sheets and a blanket for the pull out couch. But they were sent back with sheets and a mattress pad instead, no blanket. The breakfast was also not good at all. I feel like I overpaid for this stay based on all these issues.

Avoid this place at all cost!!! We booked 2 weeks ago and showed up well after check-in time. The only room available didn't have a TV, and the door was broken and wouldn't shut. I DON'T THINK SO! The place smells badly, and not in a New Orleans musty kind of way. The lobby was so hot, I can't imagine what the room would be like. The ramp leading to the front door is so steep, my husband's wheelchair tipped over. BEWARE. The people that came in after us (without a reservation) walked right out and said they couldn't stay there it stunk so badly. We called corporate office, and they apologized that the hotel represented Choice so poorly. They attempted to get our refund, but the owner told them, "No way," for a room that they didn't even have. We were told they could get another room cleaned in about 2-3 hours, but they weren't even sure about that.

During my stay we were falsely accused of bringing a dog into the hotel when we did not have a dog with us. In addition to that, the room had very limited hot water that did not last through more than one shower. The Wi-Fi was also not working during our stay. Breakfast was extremely minimal and disorganized, with guests scrambling just to get basic items like toast. Overall the experience felt chaotic and uncomfortable, and the accusation about a dog was particularly frustrating because it was completely untrue. I hope management looks into these issues so future guests have a better experience.

Don’t book this hotel online . Call before to see if they have any rooms available. I booked this hotel online & when I go to the hotel the young man said no rooms were available. I asked him if I was still charged he said no . Anywho , my bank statement said I was charge & they refuse to give me my money back from a hotel that I NEVER STOOD IN . I’m always getting we have to investigate & they never have a manager to talk to or on site , I was suppose to get a call from a manager & that never happened . How could you guys keep my money for a hotel I NEVER SLEPT IN ? I went to the hotel & spoke with a young lady . She took pictures of my confirmation number , booking reservation , the statement from my bank & said she will send it to the manger & they will be calling me within 2-3 business days & still haven’t received a call . I’m not understanding what’s the conflict at all . Do not book this hotel , it’s very scammish. The guy at the front desk said a lot of rooms are out of commission right now . PLEASE DO NOT BOOK THIS HOTEL

-LONG REVIEW - HORRIBLE HORRIBLE & HORRIBLE ! My husband is a Union Journeyman Lineman & has been working In LA since September of 2025 ! My husband has been at this hotel EVERY WEEK since then !! A VERY LOYAL PAYING CUSTOMER! So when my husband was laid off due to the job coming to an end I kinda expected this hotel to be kind and understanding when we asked the manager to refund us our money for the 3 days he would not be staying ! My husband checked in on a Monday & checked out Tuesday BEFORE the 11am check out ! But the manager wanted to charge us for that 2nd day when he checked out BEFORE THE CHECK OUT TIME ! I requested a refund on booking and it stated it would take 24 hours ! I reached out to the hotel twice to see when the manager would refund us and each time all I got was “ well I text him , we are in a groups chat with the other employees “ I called the number I was given and that did NOTHING ! I finally had enough and reached out to booking via phone . I told them what was going on and they basically stated the obvious! We SHOULD ONLY be charged for one day not two since he checked out before the time . Booking reached out to the hotel as well & they were basically told the same thing I was “ well I did text him “ but then in the same sentence they got “ oh he said he can’t do it right now he is busy “ mind you he’s had 24 hours to do so ! The manager stays in a room at the hotel and stays there all day not doing crap ! I’m almost certain he is the reason the whole bottom floor spells like weed ! You walk in and you are hit with the smell of it ! It’s bad ! We have had people walk in our room at 2am. The elevated doesn’t hardly work . They have boxes laying around the hotel ! Front desk staff doesn’t answer phones but will go outside to smoke weed ! Basically don’t book here!!!! I told booking they could give me my money back or I’d report this as fraud ! Needless to say I DID get my money back ! We did pay for the one night he stayed but that was in ! Pretty sure he just wanted to pocket the money somehow but please run!

Jarvis has been the most helpful so far and I appreciate him so very much! He was also very helpful with our stay! That being said this email I just sent to the general manager speaks volumes on what we dealt with and I’ve gotten the run around multiple times trying to get this resolved

The staff were amazing and very helpful, however it’s the management that fell short. We constantly couldn’t get into our rooms with the faulty key cards, there were cockroaches in our room, the room was filthy and smelt, the breakfast was rationed and had limited options, towels had holes in them, and the lock to the bathroom didn’t work. I have low standards for hotels, but this is was an exception. Too many things added up to be a terrible four night experience.

Had the employees not been super nice, We would have left! The whole place smells musty & moldy. Our beds were comfy but we could not sit on furniture, it was dirty, worn & torn & STUNK OF MOLD! Broken & not replaced light fixtures, fart fan, handles on doors, shower etc...i have photos! And now we are at the Dr office! This place should be Shut Down.

The “manager”, boss, owner, whoever he is, was extremely rude. The heat broke and it was freezing, husband went downstairs to let them know and he offered a space heater and my husband let them know that wouldn’t work and asked for a new room and was denied. They had already moved him into this room because the tv was broke in the first one. He told my husband to pick between the room with the broken tv or the room with no heat. 4 floors of rooms, five cars in the parking lot and that’s all you can do? Ok. The girl working up front was extremely sweet and this is no reflection of her at all. Strictly the manager.